Can I use Eesel AI and Observe.AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Eesel AI and Observe.AI with other tools and save your AI toolkit.

Does Eesel AI or Observe.AI have a free plan?

Eesel AI is available for free with a free trial. Observe.AI is a paid tool. Always verify current pricing directly with the vendor.

Eesel AI vs Observe.AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Eesel AI

eesel, Inc.

Automate customer service with AI agents, copilots, and chatbots.

0.0(0)

FREEMIUM

95% data quality

Observe.AI

AI Agents for Customer Experience: Natural conversations, predictable execution.

0.0(0)

ENTERPRISE

90% data quality

Trust & Reliability

Eesel AI

Users:1K-10K

Customers (per vendor):Smava, Ecosa, Yellowdig +6

GDPR

Observe.AI

Too Close to Call

Observe.AI (7.3) vs Eesel AI (7.2) — difference of 0.2 points

AI Comparison Summary

Eesel AI

7.2

avg score

Observe.AI

7.3

avg score

Observe.AI leads overall.

Based on 6 dimensions

How scores are calculated

Overall Winner

Observe.AI

7.3 / 10

Eesel AI

Best For

Automating frontline customer support

Assisting customer service agents in real-time

Streamlining IT service desk operations

Providing instant answers from internal documentation

Not Ideal For

Individuals without a customer service team

Businesses not using helpdesk or documentation systems

Highly specialized tasks outside of customer support or internal knowledge retrieval

Observe.AI

Best For

Automating customer interactions across voice and chat

Improving customer experience and satisfaction

Enhancing contact center agent performance and coaching

Driving operational efficiency in customer service

Not Ideal For

Individual users or very small businesses with limited contact center operations

Companies seeking a free or low-cost out-of-the-box solution without extensive customization

Organizations without existing CCaaS, CRM, or BI infrastructure to integrate with

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Eesel AI is best for

🤖Automation & Agents8.0🎧Customer Support7.4💬Chat & Conversation7.0

Observe.AI is best for

📊Data & Analytics8.0🤖Automation & Agents8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Eesel AI

Pros

One-click integration with over 100 apps including Zendesk, Slack, and Shopify
Learns from existing documentation and past support tickets to maintain brand voice
Offers AI agents, copilots, and triage for comprehensive support automation
Customizable AI behavior and escalation rules
Includes sandbox testing to measure performance before deployment
Supports multi-language customer interactions

Cons

Interaction limits on lower-tier plans
Advanced AI engineering consulting is an additional cost
No explicit mention of offline mode for internal chat
Requires active internet connection for AI functionality
No explicit mention of advanced analytics beyond basic reports

Observe.AI

Pros

Automates calls and chats end-to-end for routine tasks
Provides real-time AI guidance to human agents
Analyzes 100% of interactions for comprehensive insights
Offers enterprise-grade security and compliance (HIPAA, SOC 2, GDPR)
Supports modular and testable agent workflows for predictable execution
Reduces Average Handle Time (AHT) and improves Customer Satisfaction (CSAT)
Integrates with 250+ existing business tools

Cons

Primarily designed for large enterprises, potentially complex for smaller businesses
Requires significant integration effort with existing CCaaS and CRM systems
Pricing model is enterprise-focused, not transparently listed
Relies heavily on accurate speech and intent recognition, which can be challenging in noisy environments

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Eesel AI

7.2

/ 10

Observe.AI

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Eesel AI

7.0▲ +1.0

Observe.AI

6.0

Output Quality

Quality and accuracy of generated results

Eesel AI

8.0

Observe.AI

8.0

Value for Money

Cost vs. features and output quality

Eesel AI

7.0

Observe.AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Eesel AI

5.0

Observe.AI

6.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Eesel AI

6.0

Observe.AI

7.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Eesel AI

10.0

Observe.AI

10.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Eesel AI

Task

Observe.AI

8.0

Ticket Management

2.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

7.0

Live Chat

2.0

5.0

Sentiment Analysis

8.0

7.0

Escalation Rules

7.0

8.0

Multi Channel Support

8.0

7.0

Response Templates

6.0

5.0

Sla Tracking

7.0

6.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Eesel AI or Observe.AI?

Both are strong options. Eesel AI has a rating of 0.0/5 (0 reviews), while Observe.AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Eesel AI cheaper than Observe.AI?

Eesel AI starts at $239/month (freemium model) with a free trial. Observe.AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Eesel AI and Observe.AI?

Eesel AI — "Automate customer service with AI agents, copilots, and chatbots.". Observe.AI — "AI Agents for Customer Experience: Natural conversations, predictable execution.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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