Does Freshdesk Freddy AI or Gladly AI have a free plan?

Freshdesk Freddy AI is available for free. Gladly AI is a paid tool. Always verify current pricing directly with the vendor.

Freshdesk Freddy AI vs Gladly AI

Q: Can I use Freshdesk Freddy AI and Gladly AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Freshdesk Freddy AI and Gladly AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Freshdesk Freddy AI

Freshworks Inc.

Agentic AI that reasons, acts, and resolves

0.0(0)

FREEMIUM

93% data quality

Gladly AI

Gladly Software, Inc.

Drive customer devotion and lifetime value with AI-powered CX

0.0(0)

ENTERPRISE

85% data quality

Trust & Reliability

Freshdesk Freddy AI

Users:10K-100K

Customers (per vendor):Disney, Bridgestone, Tata Digital +5

GDPR

Gladly AI

Too Close to Call

Freshdesk Freddy AI (7.3) vs Gladly AI (7.3) — difference of 0.0 points

AI Comparison Summary

Freshdesk Freddy AI

7.3

avg score

Gladly AI

7.3

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

How scores are calculated

Too close to call — it's a tie

Freshdesk Freddy AI

Best For

Automating customer service interactions

Improving employee support efficiency

Reducing ticket resolution times

Enhancing agent productivity with AI assistance

Not Ideal For

Users seeking a standalone AI model for general content generation

Organizations without existing customer or IT service operations

Deep technical AI development or model training

Gladly AI

Best For

Automating routine customer inquiries

Deepening customer relationships for increased LTV

Providing personalized support across multiple channels

Empowering CX teams with AI assistance

Not Ideal For

Individual users or very small businesses with limited customer interaction volume

Companies seeking a free or low-cost basic chatbot solution

Organizations that do not prioritize customer lifetime value in their CX strategy

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Freshdesk Freddy AI is best for

📊Data & Analytics8.0🔍Research8.0🎧Customer Support7.8

Gladly AI is best for

🤖Automation & Agents9.0🎧Customer Support8.2📊Data & Analytics8.0

Filter by your use case:

Pros & Cons

Freshdesk Freddy AI

Pros

Significantly reduces ticket resolution time (75% reduction mentioned)
Boosts agent productivity and efficiency
Offers AI-powered virtual agents for instant resolutions
Integrates with popular communication and CRM tools
Provides multi-language AI assistance
Free trial available with no credit card required

Cons

Specific pricing for AI features not clearly detailed as standalone tiers
Reliance on other Freshworks products (Freshdesk, Freshservice) for full functionality
No explicit mention of advanced customization options for AI models

Gladly AI

Pros

Focuses on customer devotion and LTV, not just cost savings
Unified view of customer history across all communication channels
Easy for business users to configure and manage AI behavior
Quick implementation and fast time to ROI
Seamlessly blends AI automation with human agent support
Strong integration ecosystem with e-commerce, WFM, and CX tools

Cons

Enterprise-focused, likely not suitable for small businesses without significant budget
Requires integration with existing tech stack for full value
No explicit pricing details available without a demo
Relies on customer data for personalization, which might raise privacy concerns for some

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Freshdesk Freddy AI

7.3

/ 10

Gladly AI

7.3

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Freshdesk Freddy AI

7.0

Gladly AI

7.0

Output Quality

Quality and accuracy of generated results

Freshdesk Freddy AI

8.0

Gladly AI

8.0

Value for Money

Cost vs. features and output quality

Freshdesk Freddy AI

7.0▲ +1.0

Gladly AI

6.0

Customizability

Calculated

Ability to tailor to specific needs

Freshdesk Freddy AI

6.0

Gladly AI

6.0

Support & Ecosystem

Documentation, community, and support quality

Freshdesk Freddy AI

8.0▲ +1.0

Gladly AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Freshdesk Freddy AI

8.0

Gladly AI

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Freshdesk Freddy AI

Task

Gladly AI

8.0

Ticket Management

7.0

9.0

Auto Resolution

9.0

7.0

Knowledge Base

7.0

6.0

Live Chat

8.0

Sentiment Analysis

8.0

7.0

Escalation Rules

8.0

7.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Freshdesk Freddy AI or Gladly AI?

Both are strong options. Freshdesk Freddy AI has a rating of 0.0/5 (0 reviews), while Gladly AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Freshdesk Freddy AI cheaper than Gladly AI?

Freshdesk Freddy AI starts at free (freemium model). Gladly AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Freshdesk Freddy AI and Gladly AI?

Freshdesk Freddy AI — "Agentic AI that reasons, acts, and resolves". Gladly AI — "Drive customer devotion and lifetime value with AI-powered CX". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Freshdesk Freddy AI and Gladly AI together?

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