Can I use Gladly AI and Kommunicate together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Gladly AI and Kommunicate with other tools and save your AI toolkit.

Does Gladly AI or Kommunicate have a free plan?

Gladly AI is a paid tool. Kommunicate is available for free with a free trial. Always verify current pricing directly with the vendor.

Gladly AI vs Kommunicate

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Gladly AI

Gladly Software, Inc.

Drive customer devotion and lifetime value with AI-powered CX

0.0(0)

ENTERPRISE

85% data quality

Kommunicate

Automate customer conversations without losing control, CSAT, or sleep.

0.0(0)

FREEMIUM

94% data quality

Trust & Reliability

Gladly AI

Users:10K-100K

Customers (per vendor):Crate & Barrel, Nordstrom, Ulta +7

GDPR

Kommunicate

Too Close to Call

Kommunicate (7.5) vs Gladly AI (7.3) — difference of 0.2 points

AI Comparison Summary

Gladly AI

7.3

avg score

Kommunicate

7.5

avg score

Kommunicate leads overall.

Based on 6 dimensions

How scores are calculated

Overall Winner

Kommunicate

7.5 / 10

Gladly AI

Best For

Automating routine customer inquiries

Deepening customer relationships for increased LTV

Providing personalized support across multiple channels

Empowering CX teams with AI assistance

Not Ideal For

Individual users or very small businesses with limited customer interaction volume

Companies seeking a free or low-cost basic chatbot solution

Organizations that do not prioritize customer lifetime value in their CX strategy

Kommunicate

Best For

Automating customer support across multiple channels

Reducing ticket volume without risking customer experience

Teams needing controllable AI automation with human oversight

Businesses requiring fast deployment of AI agents

Not Ideal For

Teams looking for fully autonomous AI with zero human involvement

Organizations treating support as an experiment instead of an operation

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Gladly AI is best for

🤖Automation & Agents9.0🎧Customer Support8.2📊Data & Analytics8.0

Kommunicate is best for

🤖Automation & Agents9.0🎧Customer Support8.0💬Chat & Conversation7.5

Filter by your use case:

Pros & Cons

Gladly AI

Pros

Focuses on customer devotion and LTV, not just cost savings
Unified view of customer history across all communication channels
Easy for business users to configure and manage AI behavior
Quick implementation and fast time to ROI
Seamlessly blends AI automation with human agent support
Strong integration ecosystem with e-commerce, WFM, and CX tools

Cons

Enterprise-focused, likely not suitable for small businesses without significant budget
Requires integration with existing tech stack for full value
No explicit pricing details available without a demo
Relies on customer data for personalization, which might raise privacy concerns for some

Kommunicate

Pros

No-code platform for easy AI agent creation and deployment
Seamless human handoff with full context built-in, not bolted on
Omnichannel support across web, mobile, WhatsApp, Telegram, Instagram, and email
Model-agnostic, supporting OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow
Comprehensive analytics and real-time monitoring of AI agent performance
Multilingual support for over 120 languages out-of-the-box

Cons

Not suitable for teams seeking fully autonomous AI with zero human involvement
Requires active management and optimization to refine AI agent behavior
Pricing is conversation-based, which can scale with high volume
Advanced features like SSO and branding removal are limited to Enterprise plans

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Gladly AI

7.3

/ 10

Kommunicate

7.5

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Gladly AI

7.0

Kommunicate

8.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Gladly AI

8.0▲ +1.0

Kommunicate

7.0

Value for Money

Cost vs. features and output quality

Gladly AI

6.0

Kommunicate

7.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Gladly AI

6.0

Kommunicate

6.0

Support & Ecosystem

Documentation, community, and support quality

Gladly AI

7.0

Kommunicate

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Gladly AI

10.0

Kommunicate

10.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Gladly AI

Task

Kommunicate

7.0

Ticket Management

8.0

9.0

Auto Resolution

7.0

Knowledge Base

8.0

Live Chat

7.0

8.0

Sentiment Analysis

6.0

8.0

Escalation Rules

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

7.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Gladly AI or Kommunicate?

Both are strong options. Gladly AI has a rating of 0.0/5 (0 reviews), while Kommunicate has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Gladly AI cheaper than Kommunicate?

Gladly AI starts at free (enterprise model). Kommunicate starts at $40/month (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Gladly AI and Kommunicate?

Gladly AI — "Drive customer devotion and lifetime value with AI-powered CX". Kommunicate — "Automate customer conversations without losing control, CSAT, or sleep.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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