Gleap vs Onlim

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Gleap

Gleap GmbH

AI-native customer support for software teams that ships fixes.

Paid

83% verification coverage

Onlim

Onlim GmbH

AI Agents for Voice and Chat. Automate customer inquiries via phone, chat, email, and WhatsApp.

Paid

77% verification coverage

Trust & Reliability

Gleap

Users:1K-10K

Customers (per vendor):UNICEF, Papa Johns, Squarespace +7

GDPR

SOC 2

Onlim

Customers (per vendor):WienerNetze, Netto, Wien Energie +7

GDPR

Too Close to Call

Gleap (6.9) vs Onlim (6.7) — difference of 0.1 points

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Gleap

6.9

avg score

Onlim

6.7

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Too close to call — it's a tie

Gleap

Best For

Software teams seeking to automate their customer support and development workflow

Startups and small teams needing an integrated help desk solution

Established teams requiring advanced reports, compliance, and control

Companies looking to streamline bug reporting and resolution processes

Onlim

Best For

Mid-sized companies in the DACH region automating recurring inquiries

Companies in healthcare needing secure AI agents

Financial service providers requiring compliance-ready AI

Energy suppliers automating customer service

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Gleap is best for

💬Chat & Conversation7.7🎧Customer Support7.5✍️Writing & Content7.0

Onlim is best for

💬Chat & Conversation7.1🤖Automation & Agents7.0🎵Audio & Voice7.0

Filter by your use case:

Limitations

Gleap

Cons

Starter plan is limited to 1 seat and 1 project
Kai Support tools (APIs, MCP servers, connected apps) are not included in the Starter plan
LLM model choice not available on Starter or Team plans
Advanced reports, custom roles, and SLA policies not available on Starter or Team plans
Single sign-on, BYO model, and invoice billing only available on Enterprise plan
HIPAA BAA requires custom agreement and is not standard
Tooltips not available in native mobile apps

Onlim

Cons

Basic plan is limited to 500 voice minutes per month
Basic plan supports up to 5 concurrent calls
Basic plan only supports simple FAQs and standard appointments
Setup fees apply to all plans

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Gleap

6.9

/ 10

Your pick

Onlim

6.7

/ 10

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Gleap

5.0

Onlim

7.0▲ +2.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Gleap

8.0▲ +1.0

Onlim

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

Gleap

6.0

Onlim

7.0▲ +1.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Gleap

10.0▲ +3.0

Onlim

7.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Gleap

7.0▲ +3.0

Onlim

4.0

Performance

Calculated

Latency + throughput speed

Gleap

5.0

Onlim

8.0▲ +3.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Gleap

7.0

Onlim

7.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Gleap

Task

Onlim

8.0

Ticket Management

5.0

8.0

Auto Resolution

8.0

Knowledge Base

8.0

Live Chat

8.0

3.0

Sentiment Analysis

4.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

9.0

5.0

Response Templates

6.0

7.0

Sla Tracking

4.0

8.0

Customer Satisfaction

6.0

8.0

Workflow Building

6.0

7.0

Trigger Variety

5.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Gleap and Onlim?

Gleap — "AI-native customer support for software teams that ships fixes". Onlim — "AI Agents for Voice and Chat. Automate customer inquiries via phone, chat, email, and WhatsApp". The Features section on this page compares them side by side.

Who is Gleap best for compared with Onlim?

Gleap is best for Software teams seeking to automate their customer support and development workflow; and for Startups and small teams needing an integrated help desk solution. Onlim is best for Mid-sized companies in the DACH region automating recurring inquiries; and for Companies in healthcare needing secure AI agents.

How does the pricing of Gleap compare with Onlim?

Gleap is paid, includes a free plan, offers a free trial. Onlim is paid, paid plans start at $149/month. Always verify current pricing with the vendor.

Does Gleap or Onlim have a free plan?

Gleap has a free plan and offers a free trial. Onlim lists no free plan. Always verify current pricing with the vendor.

Do Gleap and Onlim offer an API?

Gleap offers a public API. Onlim offers API access on its enterprise plans.

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