Onlim

Onlim

Verified
AI-Native

AI Agents for Voice and Chat. Automate customer inquiries via phone, chat, email, and WhatsApp.

GDPR
ISO 27001
EU AI Act: Limited
No training on your data
Global
+7
Assistant
Last updated: Nov 10, 2026
Paid
Visit Site
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Quick Answer

AI

Onlim is an AI platform for automated customer communication via chat, voice, and messaging, ideal for mid-sized companies in the DACH region. It offers ISO 27001 certification, GDPR compliance, and EU-based data hosting. Best for organizations in regulated industries like healthcare, finance, and energy looking to automate customer service. Paid plans start from 149 €/month.

About OnlimAI

Onlim is an AI platform for automated customer communication via chat, voice, and messaging. It helps mid-sized companies in the DACH region automate recurring inquiries and relieve their teams in customer service, internal support, or sales. The platform is particularly proven in industries like healthcare, finance, energy, and retail.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Onlim UniqueAI

Onlim combines Large Language Models with Knowledge Graph, RAG, and grounding on verified knowledge sources to make AI responses traceable and controllable. It also offers configurable data retention periods and customer control over data exports and deletions.

Decision Intelligence

Best For

AI
Mid-sized companies in the DACH region automating recurring inquiries
Companies in healthcare needing secure AI agents
Financial service providers requiring compliance-ready AI
Energy suppliers automating customer service
Public sector organizations using AI for citizen interaction
Retail & E-Commerce businesses enhancing customer support
Organizations seeking fast go-live for AI assistants
Pricing Overview

Type

Paid

Starting Price

$149/mo

Billing Cycle

Monthly

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 6.7 avg

How good it is, across universal quality axes

Ease of Use7/10
Customization7/10
Support7/10
Integration7/10
Compliance & Data Protection4/10
Performance8/10
Planning Quality7/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 6.5 avg

What it can do, per category it works in · showing 8 of 10 tasks scoring 5+

Multi Channel Support9/10
Auto Resolution8/10
Knowledge Base8/10
Live Chat8/10
Escalation Rules7/10
Response Templates6/10
Customer Satisfaction6/10
Ticket Management5/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Voice
Automation
RAG
Data Analysis
Categories
Customer Support
AI Chatbot
Voice Agents
Automation Agents
Data Analytics
LimitationsAI
  • -Basic plan is limited to 500 voice minutes per month
  • -Basic plan supports up to 5 concurrent calls
  • -Basic plan only supports simple FAQs and standard appointments
  • -Setup fees apply to all plans
Integrations & Connections
12 connections
O
P
+8
Perplexity
Perplexity

Accurate AI that works for your team.

SA
SalesforceNative

Customer management and sales planning

HU
HubspotNative

Customer management and website communication

SL
SlackNative

Chat solution for project management and communication

GA
Google AnalyticsNative

Web analytics service for website usage statistics

FA
FacebookNative

Social media plugin and pixel for advertising

TW
TwitterNative

Social media plugin for microblogging service

IN
InstagramNative

Social media plugin for image sharing

Auto-updated

Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Team Size

Small Team
Large Team

Skill Level

Intermediate
Expert
Features
Live chat integration
Conversational AI platform
Knowledge Graphs & RAG
Multichannel connectors
Analytics dashboard
Role-based access controls
MFA and Least-Privilege principle
Continuous monitoring and security logging
Technical Capabilities
SDK Available (unknown)
MCP Compatible
Multi-Agent
Human-in-Loop
Team Features
Webhook Support (unknown)
Has Demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup (unknown)
Works Offline (unknown)
Requires Host App
Framework
MCP Server

Deployment

Cloud
Authentication
Single Sign-On
OAuth
Google
Microsoft
Developer Access
API
Enterprise
Compliance, Privacy & Trust
GDPR: Stated by vendor
SOC 2: No info available
HIPAA: No info available
ISO 27001: Stated by vendor
Trains on user data: No
Data deletion: Upon Request
Model isolation: Shared
Human review:
Recommended

Compliance audit trail

1 event
  1. ISO 27001

    Onlim is ISO 27001:2022 certified

    5mo ago · 2026-05-18 · source

Tech Specs
Response time (est.):
Fast

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
Knowledge Graph
RAG
Pricing Plans
Basic
$149/month
  • 500 Voice-Minuten / Monat inkl.
  • 0,30 € je Zusatzminute
  • 5 gleichzeitige Anrufe
  • Bis 25 Nutzer:innen
  • Einfache FAQs & Standard-Termine
  • Business
    Custom/month
  • 1.800 Voice-Minuten / Monat inkl.
  • 0,28 € je Zusatzminute
  • 10 gleichzeitige Anrufe
  • Unbegrenzte Nutzer:innen
  • CRM-Anbindung, Customized Setup & APIs
  • Enterprise
    Custom/month
  • Voice, Chatbot und WhatsApp in einem
  • Knowledge Graph
  • Multi-Agent-Architektur
  • Custom Integrations
  • SLAs
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    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    3 content types
    2 languages
    TextChatbotSocial MediaGermanEnglish+5 more

    Output Languages

    German

    Content Types

    Text
    Chatbot
    Social Media

    Publishes to

    Facebook
    Instagram

    Accepts

    Text
    Audio
    API

    Produces

    Text
    Audio
    Languages: German, English

    Frequently Asked Questions

    What can Onlim do?

    Onlim can: Live chat integration, Conversational AI platform, Knowledge Graphs & RAG, Multichannel connectors. Best for: Mid-sized companies in the DACH region automating recurring inquiries.

    How much does Onlim cost?

    Onlim is a paid tool starting from $149/month.

    Is Onlim free?

    No, Onlim is a paid tool. Check the official pricing page for current plans.

    What makes Onlim unique?

    Onlim combines Large Language Models with Knowledge Graph, RAG, and grounding on verified knowledge sources to make AI responses traceable and controllable. It also offers configurable data retention periods and customer control over data exports and deletions.

    Does Onlim have an API?

    Yes, Onlim offers an API on its enterprise plan. Contact their sales team for access.

    What platforms does Onlim support?

    Onlim is available on web and API.

    What languages does Onlim support?

    Onlim supports 2 languages: German, English.

    Who is Onlim for?

    Onlim is designed for Mid-sized companies in the DACH region automating recurring inquiries; Companies in healthcare needing secure AI agents; Financial service providers requiring compliance-ready AI.

    Trust Score

    75/100

    Very Good

    Based on 10 data signals

    Evidence: 6 of 11 expected facts verified · highest possible score 75

    Evidence strength: Strong

    Reflects publicly available data, not an independent audit

    Compliance & Verified38/38
    VerifiedYes
    GDPRYes
    ISO 27001/27701/42001Yes
    EU AI ActYes
    Human ReviewYes
    Human-in-the-loopYes
    Operational25/25
    Data ResidencyEU
    Reliability0/10

    No published data

    Market Proof10/10
    Notable CustomersWienerNetze, Netto, Wien Energie
    Company17/17
    Company ListedYes
    FundingCorporate Round
    Health—

    Not yet checked

    AI-Assisted Data

    Some details are AI-generated estimates — verify with the vendor.

    AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

    How we source data

    AI Governance & Regulatory Disclosures

    Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

    EU AI Act Risk Tier
    Limited (Article 50 transparency)
    EU AI Act Article 50 Disclosure
    At least one sub-paragraph satisfied
    §50.1 Provider
    Chatbot disclosure

    Switching & Migration

    Migration Difficulty
    Moderate Effort
    Data portable as:
    CSV
    JSON
    Support:
    Email
    Phone
    Live Chat
    Support Ticket
    Standard
    Quick Stats
    Agent TypeAssistant
    MemoryLong Term
    PlanningAdvanced
    PlatformsWeb, API
    VerifiedNov 2026
    Company & Links
    Company NameOnlim GmbH
    Founded2015
    Based inAustria
    FundingCorporate Round
    Funding rounds
    1 round