Can I use Gorgias AI and Help Scout AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Gorgias AI and Help Scout AI with other tools and save your AI toolkit.

Does Gorgias AI or Help Scout AI have a free plan?

Gorgias AI is a paid tool with a free trial. Help Scout AI is available for free with a free trial. Always verify current pricing directly with the vendor.

Gorgias AI vs Help Scout AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Gorgias AI

Gorgias

Sell more and resolve support inquiries with Conversational AI

0.0(0)

PAID

96% data quality

Help Scout AI

Help Scout PBC

Scale customer support with AI automation and a personal touch.

0.0(0)

FREEMIUM

94% data quality

Trust & Reliability

Gorgias AI

Uptime:99.63%Status page

Users:10K-100K

Customers (per vendor):MVMT, Clove, Reebok +1

GDPR

Too Close to Call

Help Scout AI (7.8) vs Gorgias AI (7.5) — difference of 0.3 points

AI Comparison Summary

Gorgias AI

7.5

avg score

Help Scout AI

7.8

avg score

Help Scout AI leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Help Scout AI

7.8 / 10

Gorgias AI

Best For

Automating customer support for ecommerce businesses

Increasing sales through proactive chat and product recommendations

Centralizing customer conversations across multiple channels

Managing customer orders and subscriptions efficiently

Not Ideal For

Businesses not in the ecommerce sector

Companies seeking a free or very low-cost customer support solution

Organizations that require extensive offline support capabilities

Help Scout AI

Best For

Scaling customer support operations efficiently

Automating routine customer inquiries

Providing personalized support across multiple channels

Improving team productivity in customer service

Not Ideal For

Individuals or very small teams needing only basic email management without advanced support features

Businesses requiring highly specialized, industry-specific CRM functionalities beyond customer support

Organizations that prefer on-premise deployment solutions

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Gorgias AI is best for

🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2

Help Scout AI is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Gorgias AI

Pros

Resolves up to 60% of support inquiries instantly with AI Agent
Increases conversions by 2.5x with tailored product recommendations
Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
Unifies all customer communication channels into a single inbox
Offers flexible pricing based on ticket volume, not user seats
Provides comprehensive analytics including revenue and automation statistics

Cons

Pricing can become complex with overage fees for both tickets and AI agent interactions
Voice and SMS channels are available as add-ons, incurring additional costs
No explicit mention of advanced AI model customization beyond tone of voice
Primarily focused on ecommerce, may not be suitable for other business types

Help Scout AI

Pros

AI assistant resolves up to 70% of routine requests, freeing up human agents
Comprehensive shared inbox centralizes email, chat, and social messages
AI features like drafting, summarizing, and translating significantly boost agent productivity
Extensive integrations with over 100 popular business tools
Offers a free plan and a 15-day free trial for paid plans with no credit card required
Embeddable Beacon provides instant AI answers and seamless human handoff

Cons

AI Answers is an add-on with usage-based pricing per resolution
Free plan has limited users (5), inboxes (1), and Docs sites (1)
Advanced features like SSO/SAML and HIPAA compliance are only available on the highest-tier Pro plan
Some integrations are limited to higher-tier plans (e.g., Salesforce, Jira, HubSpot on Plus plan)

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Gorgias AI

7.5

/ 10

Help Scout AI

7.8

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Gorgias AI

7.0

Help Scout AI

8.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Gorgias AI

8.0▲ +1.0

Help Scout AI

7.0

Value for Money

Cost vs. features and output quality

Gorgias AI

7.0

Help Scout AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Gorgias AI

7.0

Help Scout AI

7.0

Support & Ecosystem

Documentation, community, and support quality

Gorgias AI

8.0

Help Scout AI

8.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Gorgias AI

8.0

Help Scout AI

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Gorgias AI

Task

Help Scout AI

9.0

Ticket Management

8.0

Auto Resolution

7.0

9.0

Knowledge Base

9.0

8.0

Live Chat

7.0

Sentiment Analysis

5.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

Response Templates

8.0

7.0

Sla Tracking

7.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Gorgias AI or Help Scout AI?

Both are strong options. Gorgias AI has a rating of 0.0/5 (0 reviews), while Help Scout AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Gorgias AI cheaper than Help Scout AI?

Gorgias AI starts at $10/month (paid model) with a free trial. Help Scout AI starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Gorgias AI and Help Scout AI?

Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Help Scout AI — "Scale customer support with AI automation and a personal touch.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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