Does Haptik or Crisp have a free plan?

Haptik is a paid tool. Crisp is available for free with a free trial. Always verify current pricing directly with the vendor.

Haptik vs Crisp

Q: Can I use Haptik and Crisp together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Haptik and Crisp with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Haptik

Jio Haptik Technologies Limited

AI Agents for Human-Like, Scalable Customer Experiences

0.0(0)

PAID

87% data quality

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Haptik

Uptime:99.9%

Users:1K-10K

Customers (per vendor):P&G, Sephora, Hamleys +7

GDPR

Too Close to Call

Crisp (7.3) vs Haptik (7.2) — difference of 0.2 points

AI Comparison Summary

Haptik

7.2

avg score

Crisp

7.3

avg score

Crisp leads overall — particularly in Customizability.

Haptik has an edge in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Crisp

7.3 / 10

Haptik

Best For

Automating customer service across multiple channels for large enterprises

Driving sales and product recommendations through AI agents

Streamlining booking and reservation processes with AI

Qualifying leads and personalizing engagement at scale

Not Ideal For

Individual users or small businesses with limited budgets

Companies looking for a simple, off-the-shelf chatbot without deep customization

Developers seeking an open-source framework for building agents from scratch

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Haptik is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Filter by your use case:

Pros & Cons

Haptik

Pros

Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
Supports over 100 languages for global communication.

Cons

Pricing is enterprise-focused, likely not suitable for small businesses or startups.
Requires significant enterprise data for optimal fine-tuning and accuracy.
Implementation may require integration with existing complex enterprise systems.
No explicit mention of a free tier or trial for direct self-service.

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Haptik

7.2

/ 10

Crisp

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Haptik

6.0

Crisp

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Haptik

8.0▲ +1.0

Crisp

7.0

Value for Money

Cost vs. features and output quality

Haptik

7.0

Crisp

8.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Haptik

5.0

Crisp

7.0▲ +2.0

Support & Ecosystem

Documentation, community, and support quality

Haptik

7.0

Crisp

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Haptik

10.0▲ +2.0

Crisp

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Haptik

Task

Crisp

7.0

Ticket Management

8.0

Auto Resolution

8.0

7.0

Knowledge Base

8.0

Live Chat

9.0

7.0

Sentiment Analysis

6.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Haptik or Crisp?

Both are strong options. Haptik has a rating of 0.0/5 (0 reviews), while Crisp has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Haptik cheaper than Crisp?

Haptik starts at free (paid model). Crisp starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Haptik and Crisp?

Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Crisp — "Augment your customer experience with AI-first support for teams.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Haptik and Crisp together?

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