Can I use HubSpot Service Hub and Gorgias AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine HubSpot Service Hub and Gorgias AI with other tools and save your AI toolkit.

Does HubSpot Service Hub or Gorgias AI have a free plan?

HubSpot Service Hub is available for free. Gorgias AI is a paid tool with a free trial. Always verify current pricing directly with the vendor.

HubSpot Service Hub vs Gorgias AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

HubSpot Service Hub

HubSpot, Inc.

Unite customer service on one AI-powered platform to scale support and drive retention.

0.0(0)

FREEMIUM

97% data quality

Gorgias AI

Gorgias

Sell more and resolve support inquiries with Conversational AI

0.0(0)

PAID

96% data quality

Trust & Reliability

HubSpot Service Hub

Uptime:99.95%Status page

Users:100K-1M

Customers (per vendor):eBay, DoorDash, Reddit +7

GDPR

Too Close to Call

Gorgias AI (7.5) vs HubSpot Service Hub (7.2) — difference of 0.3 points

AI Comparison Summary

HubSpot Service Hub

7.2

avg score

Gorgias AI

7.5

avg score

Gorgias AI leads overall.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gorgias AI

7.5 / 10

HubSpot Service Hub

Best For

Scaling customer support operations with AI

Improving customer satisfaction and retention

Automating routine customer inquiries

Unifying customer data for service teams

Not Ideal For

Businesses seeking a standalone, highly specialized customer service tool outside of a CRM ecosystem

Organizations with extremely tight budgets that cannot afford premium tiers for advanced features

Teams that prefer a completely open-source solution for their customer service operations

Gorgias AI

Best For

Automating customer support for ecommerce businesses

Increasing sales through proactive chat and product recommendations

Centralizing customer conversations across multiple channels

Managing customer orders and subscriptions efficiently

Not Ideal For

Businesses not in the ecommerce sector

Companies seeking a free or very low-cost customer support solution

Organizations that require extensive offline support capabilities

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

HubSpot Service Hub is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Gorgias AI is best for

🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2

Filter by your use case:

Pros & Cons

HubSpot Service Hub

Pros

Integrated with HubSpot's full CRM platform for a unified customer view
AI-powered agents automate a significant portion of customer inquiries
Offers a free tier for basic customer service tools
Extensive marketplace with over 2,000 integrations
Provides comprehensive reporting and analytics for service performance
Supports multiple languages and regional data hosting options

Cons

Advanced features and higher support levels are locked behind Professional and Enterprise tiers
AI features may require additional HubSpot Credits for extensive usage
Steep learning curve for new users unfamiliar with the HubSpot ecosystem
Free plan is limited to 2 users and basic functionalities
Migration from other complex CRM systems can be an effort

Gorgias AI

Pros

Resolves up to 60% of support inquiries instantly with AI Agent
Increases conversions by 2.5x with tailored product recommendations
Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
Unifies all customer communication channels into a single inbox
Offers flexible pricing based on ticket volume, not user seats
Provides comprehensive analytics including revenue and automation statistics

Cons

Pricing can become complex with overage fees for both tickets and AI agent interactions
Voice and SMS channels are available as add-ons, incurring additional costs
No explicit mention of advanced AI model customization beyond tone of voice
Primarily focused on ecommerce, may not be suitable for other business types

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

HubSpot Service Hub

7.2

/ 10

Gorgias AI

7.5

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

HubSpot Service Hub

6.0

Gorgias AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

HubSpot Service Hub

7.0

Gorgias AI

8.0▲ +1.0

Value for Money

Cost vs. features and output quality

HubSpot Service Hub

7.0

Gorgias AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

HubSpot Service Hub

7.0

Gorgias AI

7.0

Support & Ecosystem

Documentation, community, and support quality

HubSpot Service Hub

8.0

Gorgias AI

8.0

Integration Power

Calculated

Ability to connect with other tools and workflows

HubSpot Service Hub

8.0

Gorgias AI

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

HubSpot Service Hub

Task

Gorgias AI

8.0

Ticket Management

9.0

8.0

Auto Resolution

8.0

9.0

Knowledge Base

9.0

7.0

Live Chat

8.0

6.0

Sentiment Analysis

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

7.0

Response Templates

8.0

6.0

Sla Tracking

7.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, HubSpot Service Hub or Gorgias AI?

Both are strong options. HubSpot Service Hub has a rating of 0.0/5 (0 reviews), while Gorgias AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is HubSpot Service Hub cheaper than Gorgias AI?

HubSpot Service Hub starts at free (freemium model). Gorgias AI starts at $10/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between HubSpot Service Hub and Gorgias AI?

HubSpot Service Hub — "Unite customer service on one AI-powered platform to scale support and drive retention.". Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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