Otter.ai vs Fathom

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Otter.ai

Otter.ai Inc

AI Meeting Notetaker, Transcription & Insights

Freemium

80% verification coverage

Fathom

Fathom Video Inc.

AI notetaking that is out of this world

Freemium

76% verification coverage

Trust & Reliability

Otter.ai

Uptime:99.93%Status page

Users:10M-50M

Customers (per vendor):Salesforce, Harvard, Amazon +4

GDPR

SOC 2

HIPAA

Fathom

Uptime:99.97%Status page

Users:100K-1M

Customers (per vendor):NCSi, Blackthorn, Bluleadz

GDPR

SOC 2

HIPAA

Overall Winner: Fathom

8.2/10 vs Otter.ai at 7.2/10

Leads in:

Integration

Customization

Support

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Otter.ai

7.2

avg score

Fathom

8.2

avg score

Fathom leads overall — particularly in Customization and Support and 1 more.

Based on 6 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Fathom

8.2 / 10

Otter.ai

Best For

Sales teams automating follow-ups and CRM sync

Educators capturing lectures and organizing notes

Media professionals transcribing interviews and creating content

Recruiting teams gaining candidate insights and automating follow-ups

Fathom

Best For

Individuals who want to stay present in meetings and automate note-taking

Teams needing a shared source of truth across customer conversations and internal syncs

Sales teams looking to automate CRM updates and improve coaching

Customer success teams focused on building stronger relationships and retention

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Otter.ai is best for

🔍Research8.5💬Chat & Conversation8.0🎵Audio & Voice8.0

Fathom is best for

🎵Audio & Voice8.0🔍Research5.5💬Chat & Conversation5.3

Filter by your use case:

Limitations

Otter.ai

Cons

Free plan is limited to 300 monthly transcription minutes and 30 minutes per conversation
Pro plan has a limit of 1200 monthly transcription minutes and 90 minutes per conversation
Salesforce and HubSpot integrations are subject to user limits
HIPAA compliance is available as an add-on for Enterprise plans

Fathom

Cons

Bot-free video capture is currently in limited beta
Fathom does not record phone calls
iOS app is still in development
Windows desktop app is still in development
Paid plans have limited lookback for "Team Calls" for Ask Fathom feature
CRM syncs are limited to Max 3 users/domain on some plans

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Otter.ai

7.2

/ 10

Fathom

8.2

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Otter.ai

6.0

Fathom

6.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Otter.ai

7.0

Fathom

9.0▲ +2.0

Support

How strong is the documentation, customer support, community, and learning resources?

Otter.ai

7.0

Fathom

9.0▲ +2.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Otter.ai

8.0

Fathom

10.0▲ +2.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Otter.ai

7.0

Fathom

7.0

Performance

Calculated

Latency + throughput speed

Otter.ai

8.0

Fathom

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Otter.ai

—

Fathom

—

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Otter.ai

Task

Fathom

8.0

Note Organization

8.0

4.0

Document Editing

3.0

8.0

Knowledge Management

7.0

Template System

7.0

8.0

Search Retrieval

8.0

Collaboration Features

7.0

8.0

Cross Platform Sync

7.0

6.0

Automation Rules

6.0

File Management

5.0

2.0

Version History

2.0

5.0

Language Coverage

8.0

Transcription Accuracy

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Otter.ai and Fathom?

Otter.ai — "AI Meeting Notetaker, Transcription & Insights". Fathom — "AI notetaking that is out of this world". The Features section on this page compares them side by side.

Who is Otter.ai best for compared with Fathom?

Otter.ai is best for Sales teams automating follow-ups and CRM sync; and for Educators capturing lectures and organizing notes. Fathom is best for Individuals who want to stay present in meetings and automate note-taking; and for Teams needing a shared source of truth across customer conversations and internal syncs.

How does the pricing of Otter.ai compare with Fathom?

Otter.ai is freemium, includes a free plan, paid plans start at $16.99/month, offers a free trial. Fathom is freemium, includes a free plan, paid plans start at $19/month, offers a free trial. Always verify current pricing with the vendor.

Does Otter.ai or Fathom have a free plan?

Otter.ai has a free plan and offers a free trial. Fathom has a free plan and offers a free trial. Always verify current pricing with the vendor.

Do Otter.ai and Fathom offer an API?

Otter.ai offers API access on its enterprise plans. Fathom offers a public API.

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