PolyAI vs Regal

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

PolyAI

PolyAI Ltd.

The Agentic Dialog Platform for enterprise voice AI.

Paid

81% verification coverage

Regal

Build your 24/7 AI Voice Agent for enterprise contact centers.

Enterprise

71% verification coverage

Trust & Reliability

PolyAI

Customers (per vendor):AdaptHealth, Carter's, PG&E +7

GDPR

SOC 2

HIPAA

Regal

Uptime:99.99%Status page

Customers (per vendor):Toyota, eHealth, TaskUs +7

GDPR

SOC 2

HIPAA

Too Close to Call

PolyAI (7.7) vs Regal (7.3) — difference of 0.4 points

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

PolyAI

7.7

avg score

Regal

7.3

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Too close to call — it's a tie

PolyAI

Best For

Enterprises seeking to automate complex customer service conversations

Organizations in consumer services, financial services, healthcare, and retail

Companies needing to scale customer service without increasing human agent hiring

Businesses requiring secure and compliant voice AI solutions

Regal

Best For

CX leaders facing scattered customer data and limited engagement channels

Enterprise contact centers needing to scale customer engagement

Legal teams automating client intake and case management

Healthcare providers improving patient engagement and scheduling

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

PolyAI is best for

🤖Automation & Agents9.0🎵Audio & Voice9.0✍️Writing & Content8.0

Regal is best for

🎵Audio & Voice8.0💬Chat & Conversation7.5🎧Customer Support7.3

Filter by your use case:

Limitations

PolyAI

Cons

Pricing is not publicly available and requires contacting sales
No explicit mention of a free trial for the core service, only a 'Try free' button leading to a building studio

Regal

Cons

No cons listed yet.

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

PolyAI

7.7

/ 10

Your pick

Regal

7.3

/ 10

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

PolyAI

6.0▲ +2.0

Regal

4.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

PolyAI

8.0▲ +1.0

Regal

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

PolyAI

8.0▲ +1.0

Regal

7.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

PolyAI

10.0▲ +1.0

Regal

9.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

PolyAI

8.0

Regal

8.0

Performance

Calculated

Latency + throughput speed

PolyAI

8.0

Regal

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

PolyAI

6.0

Regal

8.0▲ +2.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

PolyAI

Task

Regal

9.0

Latency Ttft

7.0

9.0

Speech Recognition Accuracy

7.0

9.0

Voice Naturalness

9.0

Interruption Handling

8.0

9.0

Turn Taking

8.0

Context Retention

8.0

9.0

Multilingual Support

8.0

7.0

Emotion Detection

6.0

9.0

Call Routing Transfer

9.0

8.0

Crm Integration

9.0

4.0

Ticket Management

5.0

9.0

Auto Resolution

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between PolyAI and Regal?

PolyAI — "The Agentic Dialog Platform for enterprise voice AI". Regal — "Build your 24/7 AI Voice Agent for enterprise contact centers". The Features section on this page compares them side by side.

Who is PolyAI best for compared with Regal?

PolyAI is best for Enterprises seeking to automate complex customer service conversations; and for Organizations in consumer services, financial services, healthcare, and retail. Regal is best for CX leaders facing scattered customer data and limited engagement channels; and for Enterprise contact centers needing to scale customer engagement.

How does the pricing of PolyAI compare with Regal?

PolyAI is paid. Regal is enterprise-priced (custom quote). Always verify current pricing with the vendor.

Does PolyAI or Regal have a free plan?

PolyAI lists no free plan. Regal does not list a free plan in our data. Always verify current pricing with the vendor.

Do PolyAI and Regal offer an API?

PolyAI offers a public API. Regal offers a public API.

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