Tidio vs Gorgias AI
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Tidio
Users:100K-1M
Customers (per vendor):Under Armour, The Body Shop, Dermalogica +7
SOC 2
Too Close to Call
Gorgias AI (7.5) vs Tidio (7.3) — difference of 0.2 points
AI Comparison Summary
Tidio
7.3
avg score
Gorgias AI
7.5
avg score
Gorgias AI leads overall.
Based on 6 dimensions
How scores are calculatedOverall Winner
Gorgias AI
7.5 / 10
Tidio
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Not Ideal For
Businesses requiring highly complex, custom-built AI models beyond a conversational agent.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a completely open-source solution for their customer service stack.
Gorgias AI
Best For
Automating customer support for ecommerce businesses
Increasing sales through proactive chat and product recommendations
Centralizing customer conversations across multiple channels
Managing customer orders and subscriptions efficiently
Not Ideal For
Businesses not in the ecommerce sector
Companies seeking a free or very low-cost customer support solution
Organizations that require extensive offline support capabilities
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Tidio is best for
💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6
Gorgias AI is best for
🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2
Filter by your use case:
Pros & Cons
TidioPros
- Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
- Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
- Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
- Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
- Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
- Includes advanced analytics to monitor team performance and AI effectiveness.
Cons
- Free plan has limited billable conversations and Flows visitors.
- Advanced features like custom branding and dedicated support are only available on higher-tier plans.
- Mobile SDK and SSO are exclusive to the Premium enterprise plan.
- The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
- Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.
Gorgias AIPros
- Resolves up to 60% of support inquiries instantly with AI Agent
- Increases conversions by 2.5x with tailored product recommendations
- Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
- Unifies all customer communication channels into a single inbox
- Offers flexible pricing based on ticket volume, not user seats
- Provides comprehensive analytics including revenue and automation statistics
Cons
- Pricing can become complex with overage fees for both tickets and AI agent interactions
- Voice and SMS channels are available as add-ons, incurring additional costs
- No explicit mention of advanced AI model customization beyond tone of voice
- Primarily focused on ecommerce, may not be suitable for other business types
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Tidio
7.3
/ 10
Gorgias AI
7.5
/ 10
Your pick
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Tidio
7.0
Gorgias AI
7.0
Output Quality
AIQuality and accuracy of generated results
Tidio
8.0
Gorgias AI
8.0
Value for Money
AICost vs. features and output quality
Tidio
8.0▲ +1.0
Gorgias AI
7.0
Customizability
CalculatedAbility to tailor to specific needs
Tidio
6.0
Gorgias AI
7.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Tidio
7.0
Gorgias AI
8.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Tidio
8.0
Gorgias AI
8.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Tidio
Task
Gorgias AI
7.09.0
Ticket Management
9.08.0
Auto Resolution
8.09.0
Knowledge Base
9.08.0
Live Chat
6.07.0
Sentiment Analysis
7.08.0
Escalation Rules
8.09.0
Multi Channel Support
7.08.0
Response Templates
6.07.0
Sla Tracking
7.07.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Tidio or Gorgias AI?
Both are strong options. Tidio has a rating of 0.0/5 (0 reviews), while Gorgias AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Tidio cheaper than Gorgias AI?
Tidio starts at free (freemium model) with a free trial. Gorgias AI starts at $10/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.
What are the main differences between Tidio and Gorgias AI?
Tidio — "Scale customer service with AI and human alignment for fast, reliable support.". Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.