Tidio vs HubSpot Service Hub
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Tidio
Users:100K-1M
Customers (per vendor):Under Armour, The Body Shop, Dermalogica +7
SOC 2
Too Close to Call
Tidio (7.3) vs HubSpot Service Hub (7.2) — difference of 0.2 points
AI Comparison Summary
Tidio
7.3
avg score
HubSpot Service Hub
7.2
avg score
Tidio leads overall.
Based on 6 dimensions
How scores are calculatedOverall Winner
Tidio
7.3 / 10
Tidio
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Not Ideal For
Businesses requiring highly complex, custom-built AI models beyond a conversational agent.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a completely open-source solution for their customer service stack.
HubSpot Service Hub
Best For
Scaling customer support operations with AI
Improving customer satisfaction and retention
Automating routine customer inquiries
Unifying customer data for service teams
Not Ideal For
Businesses seeking a standalone, highly specialized customer service tool outside of a CRM ecosystem
Organizations with extremely tight budgets that cannot afford premium tiers for advanced features
Teams that prefer a completely open-source solution for their customer service operations
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Tidio is best for
💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6
HubSpot Service Hub is best for
💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0
Filter by your use case:
Pros & Cons
TidioPros
- Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
- Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
- Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
- Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
- Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
- Includes advanced analytics to monitor team performance and AI effectiveness.
Cons
- Free plan has limited billable conversations and Flows visitors.
- Advanced features like custom branding and dedicated support are only available on higher-tier plans.
- Mobile SDK and SSO are exclusive to the Premium enterprise plan.
- The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
- Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.
HubSpot Service HubPros
- Integrated with HubSpot's full CRM platform for a unified customer view
- AI-powered agents automate a significant portion of customer inquiries
- Offers a free tier for basic customer service tools
- Extensive marketplace with over 2,000 integrations
- Provides comprehensive reporting and analytics for service performance
- Supports multiple languages and regional data hosting options
Cons
- Advanced features and higher support levels are locked behind Professional and Enterprise tiers
- AI features may require additional HubSpot Credits for extensive usage
- Steep learning curve for new users unfamiliar with the HubSpot ecosystem
- Free plan is limited to 2 users and basic functionalities
- Migration from other complex CRM systems can be an effort
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Tidio
7.3
/ 10
Your pick
HubSpot Service Hub
7.2
/ 10
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Tidio
7.0▲ +1.0
HubSpot Service Hub
6.0
Output Quality
AIQuality and accuracy of generated results
Tidio
8.0▲ +1.0
HubSpot Service Hub
7.0
Value for Money
AICost vs. features and output quality
Tidio
8.0▲ +1.0
HubSpot Service Hub
7.0
Customizability
CalculatedAbility to tailor to specific needs
Tidio
6.0
HubSpot Service Hub
7.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Tidio
7.0
HubSpot Service Hub
8.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Tidio
8.0
HubSpot Service Hub
8.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Tidio
Task
HubSpot Service Hub
7.08.0
Ticket Management
9.08.0
Auto Resolution
8.09.0
Knowledge Base
9.07.0
Live Chat
6.06.0
Sentiment Analysis
7.07.0
Escalation Rules
8.08.0
Multi Channel Support
7.07.0
Response Templates
6.06.0
Sla Tracking
7.08.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Tidio or HubSpot Service Hub?
Both are strong options. Tidio has a rating of 0.0/5 (0 reviews), while HubSpot Service Hub has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Tidio cheaper than HubSpot Service Hub?
Tidio starts at free (freemium model) with a free trial. HubSpot Service Hub starts at free (freemium model). Use the Cost Calculator above for a detailed estimate.
What are the main differences between Tidio and HubSpot Service Hub?
Tidio — "Scale customer service with AI and human alignment for fast, reliable support.". HubSpot Service Hub — "Unite customer service on one AI-powered platform to scale support and drive retention.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.