Verloop.io vs Tidio
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Verloop.io
Users:500M+
Customers (per vendor):Watania takaful, Exetap, Unilab +5
GDPR
Tidio
Overall Winner: Tidio
7.3/10 vs Verloop.io at 5.7/10
Leads in:
Value for Money
Integrations
Ease of Use
AI Comparison Summary
Verloop.io
5.7
avg score
Tidio
7.3
avg score
Tidio leads overall — particularly in Integration Power.
Based on 6 dimensions
How scores are calculatedOverall Winner
Tidio
7.3 / 10
Verloop.io
Best For
Automating customer support operations at scale
Improving agent productivity with AI assistance
Delivering personalized omnichannel customer experiences
Reducing operational costs in contact centers
Not Ideal For
Small businesses or startups with limited budgets
Individuals seeking a simple, off-the-shelf chatbot solution
Companies requiring self-service setup without enterprise support
Tidio
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Not Ideal For
Businesses requiring highly complex, custom-built AI models beyond a conversational agent.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a completely open-source solution for their customer service stack.
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Verloop.io is best for
🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0
Tidio is best for
💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6
Filter by your use case:
Pros & Cons
Verloop.ioPros
- Automates 90% of repetitive queries, significantly reducing support costs
- Supports 80+ languages and local dialects for global reach
- Enhances customer satisfaction with 24/7 personalized support
- Boosts agent efficiency by 40% with real-time AI assistance
- Provides lightning-fast quality audits with Generative AI
- Offers omnichannel support across WhatsApp, Voice, Website, Mobile, Facebook, Instagram
Cons
- No explicit pricing information available, likely requiring custom quotes
- Requires integration with existing enterprise tools, which may involve setup effort
- No specific details on data export formats
- No explicit mention of SOC 2 or HIPAA compliance
TidioPros
- Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
- Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
- Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
- Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
- Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
- Includes advanced analytics to monitor team performance and AI effectiveness.
Cons
- Free plan has limited billable conversations and Flows visitors.
- Advanced features like custom branding and dedicated support are only available on higher-tier plans.
- Mobile SDK and SSO are exclusive to the Premium enterprise plan.
- The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
- Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Verloop.io
5.7
/ 10
Tidio
7.3
/ 10
Clear winner
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Verloop.io
6.0
Tidio
7.0▲ +1.0
Output Quality
AIQuality and accuracy of generated results
Verloop.io
8.0
Tidio
8.0
Value for Money
AICost vs. features and output quality
Verloop.io
7.0
Tidio
8.0▲ +1.0
Customizability
CalculatedAbility to tailor to specific needs
Verloop.io
5.0
Tidio
6.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Verloop.io
7.0
Tidio
7.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Verloop.io
1.0
Tidio
8.0▲ +7.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Verloop.io
Task
Tidio
7.07.0
Ticket Management
9.09.0
Auto Resolution
7.08.0
Knowledge Base
8.09.0
Live Chat
8.06.0
Sentiment Analysis
7.07.0
Escalation Rules
9.08.0
Multi Channel Support
7.07.0
Response Templates
6.06.0
Sla Tracking
8.07.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Verloop.io or Tidio?
Both are strong options. Verloop.io has a rating of 0.0/5 (0 reviews), while Tidio has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Verloop.io cheaper than Tidio?
Verloop.io starts at free (freemium model). Tidio starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.
What are the main differences between Verloop.io and Tidio?
Verloop.io — "Automate customer service with AI Voice Agents and omnichannel chat.". Tidio — "Scale customer service with AI and human alignment for fast, reliable support.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.