Does Yellow.ai or Crisp have a free plan?

Yellow.ai is available for free. Crisp is available for free with a free trial. Always verify current pricing directly with the vendor.

Yellow.ai vs Crisp

Q: Can I use Yellow.ai and Crisp together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Yellow.ai and Crisp with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Yellow.ai

Bitonic Technology Labs Inc

Smarter interactions with AI agents that think, act, and resolve.

0.0(0)

FREEMIUM

96% data quality

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Yellow.ai

Users:1M-10M

Customers (per vendor):The City of Cape Coral, VIPDesk, Lion Parcel +6

GDPR

SOC 2

Too Close to Call

Crisp (7.3) vs Yellow.ai (7.0) — difference of 0.3 points

AI Comparison Summary

Yellow.ai

7.0

avg score

Crisp

7.3

avg score

Crisp leads overall.

Based on 6 dimensions

How scores are calculated

Overall Winner

Crisp

7.3 / 10

Yellow.ai

Best For

Automating customer service for large enterprises

Enhancing employee experience with AI assistants

Streamlining omnichannel customer support

Reducing operational costs in contact centers

Not Ideal For

Small businesses or startups with limited budgets

Users seeking a simple, off-the-shelf chatbot solution without extensive customization

Organizations that do not require enterprise-grade security and compliance features

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Yellow.ai is best for

🤖Automation & Agents9.0🎧Customer Support8.4🔍Research8.0

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Filter by your use case:

Pros & Cons

Yellow.ai

Pros

Leverages 15+ cutting-edge LLMs for flexibility and accuracy
Offers 150+ plug-and-play integrations for rapid deployment
Supports human-like conversations across voice, chat, and email
Provides advanced analytics to continuously improve AI agent performance
Achieves high automation rates and significant cost savings (up to 60%)
Enterprise-grade security and compliance (HIPAA, SOC 2 Type II, ISO 27001, ISO 27701)

Cons

Primarily targets large enterprises, potentially complex for smaller businesses
Free plan has limited features and chat sessions
VoiceHUB beta program is currently limited to North America
Requires integration with existing tech stack for full functionality
Custom integrations may require additional development effort

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Yellow.ai

7.0

/ 10

Crisp

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Yellow.ai

6.0

Crisp

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Yellow.ai

8.0▲ +1.0

Crisp

7.0

Value for Money

Cost vs. features and output quality

Yellow.ai

7.0

Crisp

8.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Yellow.ai

6.0

Crisp

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Yellow.ai

7.0

Crisp

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Yellow.ai

8.0

Crisp

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Yellow.ai

Task

Crisp

8.0

Ticket Management

8.0

9.0

Auto Resolution

8.0

Knowledge Base

8.0

7.0

Live Chat

9.0

7.0

Sentiment Analysis

6.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Yellow.ai or Crisp?

Both are strong options. Yellow.ai has a rating of 0.0/5 (0 reviews), while Crisp has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Yellow.ai cheaper than Crisp?

Yellow.ai starts at free (freemium model). Crisp starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Yellow.ai and Crisp?

Yellow.ai — "Smarter interactions with AI agents that think, act, and resolve.". Crisp — "Augment your customer experience with AI-first support for teams.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Yellow.ai and Crisp together?

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