Can I use Yellow.ai and Help Scout AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Yellow.ai and Help Scout AI with other tools and save your AI toolkit.

Does Yellow.ai or Help Scout AI have a free plan?

Yellow.ai is available for free. Help Scout AI is available for free with a free trial. Always verify current pricing directly with the vendor.

Yellow.ai vs Help Scout AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Yellow.ai

Bitonic Technology Labs Inc

Smarter interactions with AI agents that think, act, and resolve.

0.0(0)

FREEMIUM

96% data quality

Help Scout AI

Help Scout PBC

Scale customer support with AI automation and a personal touch.

0.0(0)

FREEMIUM

94% data quality

Trust & Reliability

Yellow.ai

Users:1M-10M

Customers (per vendor):The City of Cape Coral, VIPDesk, Lion Parcel +6

GDPR

SOC 2

Overall Winner: Help Scout AI

7.8/10 vs Yellow.ai at 7.0/10

Leads in:

Integrations

Ease of Use

Support

AI Comparison Summary

Yellow.ai

7.0

avg score

Help Scout AI

7.8

avg score

Help Scout AI leads overall — particularly in Ease of Use and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Help Scout AI

7.8 / 10

Yellow.ai

Best For

Automating customer service for large enterprises

Enhancing employee experience with AI assistants

Streamlining omnichannel customer support

Reducing operational costs in contact centers

Not Ideal For

Small businesses or startups with limited budgets

Users seeking a simple, off-the-shelf chatbot solution without extensive customization

Organizations that do not require enterprise-grade security and compliance features

Help Scout AI

Best For

Scaling customer support operations efficiently

Automating routine customer inquiries

Providing personalized support across multiple channels

Improving team productivity in customer service

Not Ideal For

Individuals or very small teams needing only basic email management without advanced support features

Businesses requiring highly specialized, industry-specific CRM functionalities beyond customer support

Organizations that prefer on-premise deployment solutions

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Yellow.ai is best for

🤖Automation & Agents9.0🎧Customer Support8.4🔍Research8.0

Help Scout AI is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Yellow.ai

Pros

Leverages 15+ cutting-edge LLMs for flexibility and accuracy
Offers 150+ plug-and-play integrations for rapid deployment
Supports human-like conversations across voice, chat, and email
Provides advanced analytics to continuously improve AI agent performance
Achieves high automation rates and significant cost savings (up to 60%)
Enterprise-grade security and compliance (HIPAA, SOC 2 Type II, ISO 27001, ISO 27701)

Cons

Primarily targets large enterprises, potentially complex for smaller businesses
Free plan has limited features and chat sessions
VoiceHUB beta program is currently limited to North America
Requires integration with existing tech stack for full functionality
Custom integrations may require additional development effort

Help Scout AI

Pros

AI assistant resolves up to 70% of routine requests, freeing up human agents
Comprehensive shared inbox centralizes email, chat, and social messages
AI features like drafting, summarizing, and translating significantly boost agent productivity
Extensive integrations with over 100 popular business tools
Offers a free plan and a 15-day free trial for paid plans with no credit card required
Embeddable Beacon provides instant AI answers and seamless human handoff

Cons

AI Answers is an add-on with usage-based pricing per resolution
Free plan has limited users (5), inboxes (1), and Docs sites (1)
Advanced features like SSO/SAML and HIPAA compliance are only available on the highest-tier Pro plan
Some integrations are limited to higher-tier plans (e.g., Salesforce, Jira, HubSpot on Plus plan)

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Yellow.ai

7.0

/ 10

Help Scout AI

7.8

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Yellow.ai

6.0

Help Scout AI

8.0▲ +2.0

Output Quality

Quality and accuracy of generated results

Yellow.ai

8.0▲ +1.0

Help Scout AI

7.0

Value for Money

Cost vs. features and output quality

Yellow.ai

7.0

Help Scout AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Yellow.ai

6.0

Help Scout AI

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Yellow.ai

7.0

Help Scout AI

8.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Yellow.ai

8.0

Help Scout AI

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Yellow.ai

Task

Help Scout AI

8.0

Ticket Management

8.0

9.0

Auto Resolution

7.0

8.0

Knowledge Base

9.0

7.0

Live Chat

7.0

Sentiment Analysis

5.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

8.0

7.0

Sla Tracking

7.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Yellow.ai or Help Scout AI?

Both are strong options. Yellow.ai has a rating of 0.0/5 (0 reviews), while Help Scout AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Yellow.ai cheaper than Help Scout AI?

Yellow.ai starts at free (freemium model). Help Scout AI starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Yellow.ai and Help Scout AI?

Yellow.ai — "Smarter interactions with AI agents that think, act, and resolve.". Help Scout AI — "Scale customer support with AI automation and a personal touch.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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