Does Zendesk AI or Crisp have a free plan?

Zendesk AI is a paid tool with a free trial. Crisp is available for free with a free trial. Always verify current pricing directly with the vendor.

Zendesk AI vs Crisp

Q: Can I use Zendesk AI and Crisp together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Zendesk AI and Crisp with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Zendesk AI

Zendesk

Deliver beautifully simple service with Zendesk AI Agents

0.0(0)

PAID

91% data quality

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Zendesk AI

Users:100K-1M

Customers (per vendor):Liberty, Squarespace, Uber +6

GDPR

HIPAA

Too Close to Call

Crisp (7.3) vs Zendesk AI (7.0) — difference of 0.3 points

AI Comparison Summary

Zendesk AI

7.0

avg score

Crisp

7.3

avg score

Crisp leads overall — particularly in Customizability and Integration Power.

Zendesk AI has an edge in Support & Ecosystem.

Based on 6 dimensions

How scores are calculated

Overall Winner

Crisp

7.3 / 10

Zendesk AI

Best For

Customer service automation

Employee support

Contact centers

Businesses seeking to improve ROI through AI

Not Ideal For

Individuals or very small businesses with minimal support needs

Organizations looking for a standalone, open-source AI agent solution

Companies not already using or planning to adopt the Zendesk ecosystem

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Zendesk AI is best for

🤖Automation & Agents9.0🎧Customer Support8.4💬Chat & Conversation8.0

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Filter by your use case:

Pros & Cons

Zendesk AI

Pros

Deep integration with a comprehensive CX platform
High automation potential (80%+ interactions)
Continuous improvement via Resolution Learning Loop™
Supports multiple communication channels
Scalable for various business sizes (startups to enterprise)
Offers advanced security and compliance features (HIPAA, data location)
Reduces effort per ticket and keeps costs low
Streamlined onboarding and ease of use

Cons

Requires existing Zendesk ecosystem for full benefits
Advanced AI features are add-ons or higher tiers
Pricing can become complex with add-ons and higher agent counts
May require significant setup for complex workflows
No explicit mention of open-source flexibility

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Zendesk AI

7.0

/ 10

Crisp

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Zendesk AI

7.0

Crisp

7.0

Output Quality

Quality and accuracy of generated results

Zendesk AI

8.0▲ +1.0

Crisp

7.0

Value for Money

Cost vs. features and output quality

Zendesk AI

7.0

Crisp

8.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Zendesk AI

5.0

Crisp

7.0▲ +2.0

Support & Ecosystem

Documentation, community, and support quality

Zendesk AI

9.0▲ +2.0

Crisp

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Zendesk AI

6.0

Crisp

8.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Zendesk AI

Task

Crisp

9.0

Ticket Management

8.0

Auto Resolution

8.0

Knowledge Base

8.0

Live Chat

9.0

7.0

Sentiment Analysis

6.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Zendesk AI or Crisp?

Both are strong options. Zendesk AI has a rating of 0.0/5 (0 reviews), while Crisp has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Zendesk AI cheaper than Crisp?

Zendesk AI starts at $19/month (paid model) with a free trial. Crisp starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Zendesk AI and Crisp?

Zendesk AI — "Deliver beautifully simple service with Zendesk AI Agents". Crisp — "Augment your customer experience with AI-first support for teams.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Zendesk AI and Crisp together?

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