Can I use Zendesk AI and Help Scout AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Zendesk AI and Help Scout AI with other tools and save your AI toolkit.

Does Zendesk AI or Help Scout AI have a free plan?

Zendesk AI is a paid tool with a free trial. Help Scout AI is available for free with a free trial. Always verify current pricing directly with the vendor.

Zendesk AI vs Help Scout AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Zendesk AI

Zendesk

Deliver beautifully simple service with Zendesk AI Agents

0.0(0)

PAID

91% data quality

Help Scout AI

Help Scout PBC

Scale customer support with AI automation and a personal touch.

0.0(0)

FREEMIUM

94% data quality

Trust & Reliability

Zendesk AI

Users:100K-1M

Customers (per vendor):Liberty, Squarespace, Uber +6

GDPR

HIPAA

Overall Winner: Help Scout AI

7.8/10 vs Zendesk AI at 7.0/10

Leads in:

Integrations

Ease of Use

Customizability

AI Comparison Summary

Zendesk AI

7.0

avg score

Help Scout AI

7.8

avg score

Help Scout AI leads overall — particularly in Customizability and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Help Scout AI

7.8 / 10

Zendesk AI

Best For

Customer service automation

Employee support

Contact centers

Businesses seeking to improve ROI through AI

Not Ideal For

Individuals or very small businesses with minimal support needs

Organizations looking for a standalone, open-source AI agent solution

Companies not already using or planning to adopt the Zendesk ecosystem

Help Scout AI

Best For

Scaling customer support operations efficiently

Automating routine customer inquiries

Providing personalized support across multiple channels

Improving team productivity in customer service

Not Ideal For

Individuals or very small teams needing only basic email management without advanced support features

Businesses requiring highly specialized, industry-specific CRM functionalities beyond customer support

Organizations that prefer on-premise deployment solutions

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Zendesk AI is best for

🤖Automation & Agents9.0🎧Customer Support8.4💬Chat & Conversation8.0

Help Scout AI is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Zendesk AI

Pros

Deep integration with a comprehensive CX platform
High automation potential (80%+ interactions)
Continuous improvement via Resolution Learning Loop™
Supports multiple communication channels
Scalable for various business sizes (startups to enterprise)
Offers advanced security and compliance features (HIPAA, data location)
Reduces effort per ticket and keeps costs low
Streamlined onboarding and ease of use

Cons

Requires existing Zendesk ecosystem for full benefits
Advanced AI features are add-ons or higher tiers
Pricing can become complex with add-ons and higher agent counts
May require significant setup for complex workflows
No explicit mention of open-source flexibility

Help Scout AI

Pros

AI assistant resolves up to 70% of routine requests, freeing up human agents
Comprehensive shared inbox centralizes email, chat, and social messages
AI features like drafting, summarizing, and translating significantly boost agent productivity
Extensive integrations with over 100 popular business tools
Offers a free plan and a 15-day free trial for paid plans with no credit card required
Embeddable Beacon provides instant AI answers and seamless human handoff

Cons

AI Answers is an add-on with usage-based pricing per resolution
Free plan has limited users (5), inboxes (1), and Docs sites (1)
Advanced features like SSO/SAML and HIPAA compliance are only available on the highest-tier Pro plan
Some integrations are limited to higher-tier plans (e.g., Salesforce, Jira, HubSpot on Plus plan)

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Zendesk AI

7.0

/ 10

Help Scout AI

7.8

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Zendesk AI

7.0

Help Scout AI

8.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Zendesk AI

8.0▲ +1.0

Help Scout AI

7.0

Value for Money

Cost vs. features and output quality

Zendesk AI

7.0

Help Scout AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Zendesk AI

5.0

Help Scout AI

7.0▲ +2.0

Support & Ecosystem

Documentation, community, and support quality

Zendesk AI

9.0▲ +1.0

Help Scout AI

8.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Zendesk AI

6.0

Help Scout AI

10.0▲ +4.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Zendesk AI

Task

Help Scout AI

9.0

Ticket Management

8.0

Auto Resolution

7.0

8.0

Knowledge Base

9.0

8.0

Live Chat

7.0

Sentiment Analysis

5.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

Response Templates

8.0

7.0

Sla Tracking

7.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Zendesk AI or Help Scout AI?

Both are strong options. Zendesk AI has a rating of 0.0/5 (0 reviews), while Help Scout AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Zendesk AI cheaper than Help Scout AI?

Zendesk AI starts at $19/month (paid model) with a free trial. Help Scout AI starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Zendesk AI and Help Scout AI?

Zendesk AI — "Deliver beautifully simple service with Zendesk AI Agents". Help Scout AI — "Scale customer support with AI automation and a personal touch.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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