What is Intercom Fin?

Intercom Fin is an advanced AI agent designed for customer service that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social, and more. It's powered by a patented AI Engine optimized for customer service.

How much does Intercom Fin cost?

Fin AI Agent is priced at $0.99 per outcome. An outcome is counted when Fin resolves a conversation or executes a procedure that ends in a resolution or intentional handoff. Minimum commitments apply for standalone Fin, and it requires at least one paid seat if used with the Intercom platform.

What can Intercom Fin do?

Fin can resolve complex customer queries, take action on external systems, hand off to human agents, and provide omnichannel support. It also offers customizable tone and answer length.

Which helpdesks does Fin AI Agent integrate with?

Fin integrates with Intercom, Zendesk, Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, and Sprinklr, among others, and supports additional platforms and custom channels.

Does Intercom Fin offer a free trial?

Yes, Intercom offers a 14-day free trial for its AI-first customer service platform, which includes Fin AI Agent and Copilot, without requiring a credit card.

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Intercom Fin - AI Customer Service Agent & Helpdesk | Intell | Intelloro

Quick Answer

Intercom Fin is an advanced AI agent for customer service that automates query resolution across multiple channels and integrates with popular helpdesks. It provides fast, accurate answers and helps scale support operations. Best for businesses looking to enhance customer experience and agent efficiency with AI. Pricing is usage-based per outcome, with a 14-day free trial available.

About Intercom Fin

Intercom Fin is an advanced AI agent designed for customer service, resolving complex queries across multiple channels like live chat, email, and social media. It integrates with existing helpdesks such as Zendesk and Salesforce, or works seamlessly with the Intercom Suite. Fin is priced per outcome, offering a 14-day free trial.

What Makes It Unique

Fin is powered by a patented AI Engine™ specifically engineered for customer service, optimizing for precision, speed, and reliability to resolve more complex conversations than competing AI agents.

AI-extracted from public sources. May contain errors. Methodology · Are you Intercom Fin? Claim listing

Use Cases & Target Users

Use Cases

Best For

Automating customer support interactions

Scaling customer service operations efficiently

Fit Score

Complexity

Intermediate

Target Team Size

INDIVIDUAL

SMALL_TEAM

LARGE_TEAM

Target Skill Level

INTERMEDIATE

Key Features

AI Agent for customer service

Resolves complex customer queries

Omnichannel support (email, live chat, phone, SMS, WhatsApp, social)

Integrates with existing helpdesks

Customizable tone and answer length

Takes action on external systems (Procedures)

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Compliance, Privacy & Trust

GDPR (as claimed): Yes

SOC 2 (as claimed): No

HIPAA (as claimed): Yes

Trains on user data: No

Pros

+Resolves a high percentage of queries (e.g., 59% mentioned on homepage, up to 75% in case studies)
+Provides fast and accurate answers 24/7
+Reduces agent workload and saves operational hours (e.g., Synthesia saved 1,300 hours)
+Integrates with a wide range of popular helpdesk platforms (Zendesk, Salesforce, HubSpot, etc.)
+Patented AI architecture optimized for customer service
+Flexible pricing model based on 'outcomes' (pay for value delivered)
+Offers a 14-day free trial without requiring a credit card
+Includes HIPAA support on Expert plan

Limitations

-Pricing is usage-based per outcome, which can be unpredictable for high-volume support
-Requires at least one paid seat from Intercom's platform plans if used with Intercom Suite
-Fin Voice is custom pricing and only available to select customers
-Limited free usage for Copilot (10 conversations/agent/month) before additional charges apply
-Additional usage charges for certain messaging channels (SMS, WhatsApp, Email campaigns)
-Billed in United States Dollars (USD) only, no local currency options