Backstory (formerly People.ai)

Backstory (formerly People.ai)

Verified
AI-Native
Formerly People.ai.

AI Revenue Platform for Sales Teams

SOC 2 Type II
GDPR
ISO 27001
Public status page
PII auto-redacted
+4
Assistant
Last updated: Nov 3, 2026
Enterprise
Visit Site
More
backstory.ai

Quick Answer

AI

Backstory is an AI revenue intelligence platform for enterprise sales organizations. It integrates with existing sales tools and LLMs to analyze meeting transcripts, emails, and CRM data. Best for CROs and VPs of Sales focused on coaching and predictable revenue outcomes. Pricing is enterprise.

About Backstory (formerly People.ai)AI

Backstory is an AI revenue platform that provides sales teams with answers on every deal, account, and customer interaction to spot risk and stay aligned. It analyzes meeting transcripts, emails, and CRM data to improve sales forecasting and opportunity qualification. Backstory integrates with existing sales tools and LLMs, offering a usage-based pricing model.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Backstory (formerly People.ai) UniqueAI

Backstory provides direct, defensible answers to revenue questions by automatically capturing and analyzing all sales activity data (emails, calls, CRM) without requiring manual logging from reps. It offers a unique "True Forward" consumption-based pricing model, where costs adjust at renewal based on actual usage, rather than upfront per-seat licenses or mid-term true-ups.

Decision Intelligence

Best For

AI
CROs and VPs of Sales who own the revenue number and drive strategy
Revenue Operations teams needing accurate, traceable engagement data
Sales Leaders focused on coaching and predictable revenue outcomes
Enterprise sales teams managing complex selling motions
Organizations with multiple CRMs across geographies or verticals
Pricing Overview

Type

Enterprise

Dimension Scores

· 5.1 avg

How good it is, across universal quality axes

Ease of Use2/10
Customization6/10
Support6/10
Integration6/10
Compliance & Data Protection6/10
Performance5/10
Planning Quality5/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 6.9 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Natural Language Queries8/10
Predictive Analytics8/10
Automated Insights8/10
Data Integration8/10
Data Cleaning7/10
Report Generation7/10
Data Visualization6/10
Anomaly Detection6/10
Collaboration Sharing6/10
Dashboard Creation5/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Data Analysis
Automation
Forecasting
Categories
Sales CRM
Data Analytics
LimitationsAI
  • -Pricing is not publicly available and requires a custom quote
  • -Requires integration with existing sales tools and LLMs for full functionality
  • -Focuses on B2B enterprise sales, not individual reps or small businesses
Integrations & Connections
14 connections
B
B
C
G
+10
Beamery
Beamery

AI-powered workforce transformation platform

Clearbit Agent
Clearbit Agent

The best B2B data provider is now part of the best B2B customer platform

Gemini
Gemini

Meet Gemini, your personal AI assistant

SA
SalesforceNative

Connects to Salesforce CRM for activity capture and data integration.

MD
Microsoft DynamicsNative

Connects to Microsoft Dynamics CRM for activity capture and data integration.

OR
OracleNative

Connects to Oracle CRM for activity capture and data integration.

GM
GmailNative

Captures email activity from Gmail.

OU
OutlookNative

Captures email activity from Outlook.

Auto-updated

Fit Score

Complexity

Advanced

Company Size

Medium
Enterprise

Team Size

Large Team

Skill Level

Expert
Features
Revenue forecasting and pipeline health analysis
Deal risk identification and mitigation
Account strategy and stakeholder mapping
Opportunity qualification with custom signals
Automated activity capture from sales tools
Integration with major LLMs (Claude, ChatGPT, Copilot, Gemini)
Usage-based pricing with True Forward adjustments
Engagement scoring and deal summaries
Technical Capabilities
SDK Available (unknown)
MCP Compatible (unknown)
Multi-Agent (unknown)
Human-in-Loop (unknown)
Team Features
Webhook Support (unknown)
Has Demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server

Deployment

Cloud
MCP transport:
Streamable HTTP
A2A Protocol:
MCP
Authentication
Single Sign-On
SAML
Okta
Developer Access
API
Enterprise
REST
Compliance, Privacy & Trust
GDPR: Stated by vendor
SOC 2: Stated by vendor
Type II
HIPAA: No info available
ISO 27001: Stated by vendor
ISO 27701: Stated by vendor
Trains on user data: Unknown
PII handling: Auto Redacted
Data deletion: 45 Days
Copyright policy: User Owns Output
Human review:
Recommended

Compliance audit trail

1 event
  1. Subprocessors

    Sub-processors list updated

    1yr ago · 2025-10-08 · source

Tech Specs
Response time (est.):
Moderate

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Pricing Plans
Custom pricing — contact sales for a quote.

Looking for more Backstory (formerly People.ai) alternatives?

Explore our complete list of alternatives with filters for free, cheaper, and higher-rated options.

View All Alternatives

User Reviews

No reviews yet. Be the first to review!

Who It's For
3 roles
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelMarket Research Analysts and Marketing Specialists
Platform, Content & Languages
5 content types
1 languages
TextDocumentSpreadsheetEnglish+10 more

Output Languages

English

Content Types

Text
Document
Spreadsheet
Email
Data Visualization

Accepts

Text
CSV
Spreadsheet
Document
API

Produces

Text
Spreadsheet
Document
Languages: English

Frequently Asked Questions

What can Backstory (formerly People.ai) do?

Backstory (formerly People.ai) can: Revenue forecasting and pipeline health analysis, Deal risk identification and mitigation, Account strategy and stakeholder mapping, Opportunity qualification with custom signals. Best for: CROs and VPs of Sales who own the revenue number and drive strategy.

How much does Backstory (formerly People.ai) cost?

Backstory (formerly People.ai) uses enterprise pricing. Contact their sales team for a custom quote.

Is Backstory (formerly People.ai) free?

No, Backstory (formerly People.ai) is a paid tool. Pricing is custom — contact their sales team for a quote.

What makes Backstory (formerly People.ai) unique?

Backstory provides direct, defensible answers to revenue questions by automatically capturing and analyzing all sales activity data (emails, calls, CRM) without requiring manual logging from reps. It offers a unique "True Forward" consumption-based pricing model, where costs adjust at renewal based on actual usage, rather than upfront per-seat licenses or mid-term true-ups.

Does Backstory (formerly People.ai) have an API?

Yes, Backstory (formerly People.ai) offers an API on its enterprise plan. Contact their sales team for access.

What platforms does Backstory (formerly People.ai) support?

Backstory (formerly People.ai) is available on web and API.

What languages does Backstory (formerly People.ai) support?

Backstory (formerly People.ai) supports English.

Does Backstory (formerly People.ai) work offline?

No, Backstory (formerly People.ai) requires an active internet connection to function.

Who is Backstory (formerly People.ai) for?

Backstory (formerly People.ai) is designed for CROs and VPs of Sales who own the revenue number and drive strategy; Revenue Operations teams needing accurate, traceable engagement data; Sales Leaders focused on coaching and predictable revenue outcomes.

Trust Score

100/100

Excellent

Based on 13 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
ISO 27001/27701/42001Yes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS
Reliability10/10
Uptime (measured)100%
Market Proof10/10
Notable CustomersRed Hat, AMD, OpenAI
Company17/17
Company ListedYes
User Base100K-1M
FundingSeries D+
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
Subprocessor List (GDPR Art. 28)
https://www.backstory.ai/product/sub-processors

Switching & Migration

Migration Difficulty
Significant Effort
Support:
Email
Phone
Help Center
Quick Stats
Agent TypeAssistant
CategorySales Agents
PlatformsWeb, API
User Base100K-1M
Launched2016
Setup TimeWeeks
VerifiedNov 2026
Company & Links
Company NamePeople.ai, Inc. d/b/a Backstory
FormerlyPeople.ai
Founded2016
Based inUnited States
Last major updateOct 2026
FundingSeries D+ · $202M
Documentation