Pega

Pega

Verified
AI-Enhanced

The leading AI-powered platform for enterprise transformation

SOC 2 Type II
GDPR
ISO 27001
Public status page
No training on your data
+12
Workflow
Last updated: Nov 3, 2026
Enterprise
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Quick Answer

AI

Pega is an AI-driven platform for enterprise transformation, integrating AI with robust architecture for scalable, adaptable mission-critical operations. It supports English, French, German, Italian, Japanese, Portuguese, and Spanish languages on its web platform. Best for financial services companies streamlining operations and insurance providers automating claims management. Pricing is enterprise-level.

About PegaAI

Pega is an AI-powered platform for enterprise transformation that combines AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. It offers workflow automation, AI agents, and generative AI capabilities. Pega is trusted by the world's largest organizations to drive durable results.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes Pega UniqueAI

Pega's unique platform architecture unifies AI, ensuring predictable and safe operations for mission-critical work, while enabling continuous evolution and enterprise scale. It grounds every decision in business rules, compliance standards, and real-time context.

Decision Intelligence

Best For

AI
Enterprise organizations reimagining business processes and decisions
Financial services companies streamlining operations and customer engagement
Insurance providers automating customer service and claims management
Healthcare & life sciences organizations managing care and sales automation
Government agencies transforming legacy systems and licensing processes
Manufacturing & high-tech companies optimizing warranty management
Pricing Overview

Type

Enterprise

Dimension Scores

· 5.4 avg

How good it is, across universal quality axes

Ease of Use4/10
Customization7/10
Support4/10
Integration3/10
Compliance & Data Protection8/10
Performance5/10
Planning Quality7/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.9 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Workflow Building9/10
Conditional Logic9/10
Api Connectivity9/10
Multi Step Chains9/10
Action Library8/10
Monitoring Logging8/10
Trigger Variety7/10
Error Handling7/10
Autonomous Execution7/10
Scheduling Capability6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Automation
Agent
Data Analysis
Categories
Automation Agents
Customer Support
Sales CRM
Nocode Builder
LimitationsAI
  • -Access to current certifications and audit reports requires client account team request (Trust Document Hub)
  • -Some product features (VoiceAI, digital messaging/web messaging, Co-Browse) are not supported in Pega Cloud for Government (Cyber Essentials Plus)
  • -Assessment status for some products is applicable only if Co-Browse is not used (APRA)
  • -Assessment status for some products is applicable only if VoiceAI, digital messaging/web messaging, and Co-Browse are not used (ISMAP)
Integrations & Connections
2 connections
Fit Score

Complexity

Advanced

Company Size

Enterprise

Team Size

Large Team

Skill Level

Expert
Features
Workflow automation
AI agents with human oversight
Generative AI capabilities
Predictive AI decisioning
Low-code application development
Robotic process automation (RPA)
Case management & BPM
Real-time AI
Technical Capabilities
SDK Available (unknown)
MCP Compatible
Multi-Agent
Human-in-Loop
Team Features
Webhook Support (unknown)
Has Demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline (unknown)
Requires Host App
Framework
MCP Server

Deployment

Cloud
Authentication
Single Sign-On
SAML
Google Workspace
Microsoft Entra ID
Okta
OAuth
Google
Microsoft
Facebook
GitHub
Developer Access
API
Enterprise
REST
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: No info available
ISO 27001: Stated by vendor
ISO 9001: Stated by vendor
ISO 42001: Stated by vendor
Trains on user data: No
PII handling: Auto Redacted
Data deletion: Upon Request
Model isolation: Dedicated
Human review:
Recommended

Compliance audit trail

10 events
  1. Cyber Essentials

    Cyber Essentials Plus Certificate of Assurance

    8mo ago · 2026-02-09 · source

  2. Cyber Essentials

    Cyber Essentials Certificate of Assurance

    9mo ago · 2026-01-22 · source

  3. ISO 22301

    Corporate - ISO 22301 certificate #1709756-4

    10mo ago · 2025-12-22 · source

  4. ISO 42001

    Pega Cloud ISO 42001 Certificate #1745248-8

    10mo ago · 2025-12-16 · source

  5. HITRUST

    HITRUST Certification Letter

    11mo ago · 2025-12-06 · source

  6. ISO

    IRAP Phase 1b Assessment Letter

    11mo ago · 2025-11-10 · source

  7. CSA STAR

    CSA STAR Level 2 Certificate #1783436-4

    1yr ago · 2025-11-06 · source

  8. SOC 1

    Pega Cloud SOC2 report

    1yr ago · 2025-10-23 · source

  9. TISAX

    TISAX Assessment Result

    1yr ago · 2025-04-24 · source

  10. ISO 27001

    Pega Cloud ISO 27001 Certificate #1745248-8

    1yr ago · 2024-11-26 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Pricing Plans
Custom pricing — contact sales for a quote.

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User Reviews

No reviews yet. Be the first to review!

Platform, Content & Languages
6 content types
7 languages
TextDocumentSpreadsheetEnglishFrench+13 more

Output Languages

English
French
German
Italian
Japanese
Portuguese
Spanish

Content Types

Text
Document
Spreadsheet
Presentation
Email
Chatbot

Accepts

Text
Document
API

Produces

Text
Document
Languages: English, French, German, Italian, Japanese, Portuguese, Spanish

Frequently Asked Questions

What can Pega do?

Pega can: Workflow automation, AI agents with human oversight, Generative AI capabilities, Predictive AI decisioning. Best for: Enterprise organizations reimagining business processes and decisions.

How much does Pega cost?

Pega uses enterprise pricing. Contact their sales team for a custom quote.

Is Pega free?

No, Pega is a paid tool. Pricing is custom — contact their sales team for a quote.

What makes Pega unique?

Pega's unique platform architecture unifies AI, ensuring predictable and safe operations for mission-critical work, while enabling continuous evolution and enterprise scale. It grounds every decision in business rules, compliance standards, and real-time context.

Does Pega have an API?

Yes, Pega offers an API on its enterprise plan. Contact their sales team for access.

What platforms does Pega support?

Pega is available on web and mobile.

What languages does Pega support?

Pega supports 7 languages including English, French, German, Italian, Japanese, and more.

Who is Pega for?

Pega is designed for Enterprise organizations reimagining business processes and decisions; Financial services companies streamlining operations and customer engagement; Insurance providers automating customer service and claims management.

Video

Trust Score

90/100

Excellent

Based on 13 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
ISO 27001/27701/42001Yes
Human ReviewYes
Human-in-the-loopYes
Operational25/25
Status PageYes
Data ResidencyUS, EU, Australia, Japan
Reliability0/10

No published data

Market Proof10/10
Notable CustomersHSBC, Citibank, Verizon
Company17/17
Company ListedYes
Team Size5000+
FundingPublic
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
Subprocessor List (GDPR Art. 28)
https://www.pega.com/subprocessors

Switching & Migration

Migration Difficulty
Significant Effort
Support:
Phone
Quick Stats
Agent TypeWorkflow
MemoryLong Term
PlanningAdvanced
PlatformsWeb, Mobile
Launched1983
VerifiedNov 2026
Company & Links
Company NamePegasystems Inc.
Founded1983
Based inUnited States
Last major updateJan 2026
FundingPublic
Founders
Alan Trefler
CEO
Alan Trefler
DocumentationChangelog