Does Ada or Thankful AI have a free plan?

Ada is a paid tool. Thankful AI is a paid tool. Always verify current pricing directly with the vendor.

Ada vs Thankful AI

Q: Can I use Ada and Thankful AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Ada and Thankful AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Ada

AI customer service trusted by enterprises.

0.0(0)

ENTERPRISE

91% data quality

Thankful AI

Gladly Software, Inc.

CX that drives customer devotion. The only AI built for LTV.

0.0(0)

PAID

85% data quality

Trust & Reliability

Ada

Customers (per vendor):Tilt, Cebu Pacific, Ipsy +6

GDPR

SOC 2

HIPAA

Too Close to Call

Ada (6.0) vs Thankful AI (6.0) — difference of 0.0 points

AI Comparison Summary

Ada

6.0

avg score

Thankful AI

6.0

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

How scores are calculated

Too close to call — it's a tie

Ada

Best For

Enterprises with high-volume customer service interactions

Companies seeking to improve CSAT and ROI through AI automation

Businesses needing omnichannel and multilingual customer support

Organizations looking to automate complex customer service workflows

Not Ideal For

Small businesses or startups with limited customer service volume

Companies with less than 300,000 annual customer service conversations

Organizations seeking a simple, off-the-shelf chatbot solution without complex automation needs

Thankful AI

Best For

Driving customer lifetime value for enterprise brands

Automating multi-channel customer support

Empowering CX teams with AI assistance

Delivering personalized and empathetic customer experiences

Not Ideal For

Individuals or very small businesses with minimal customer support needs

Companies seeking a purely deflection-based chatbot solution without human integration

Organizations without a strategic focus on long-term customer relationships

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Ada is best for

🤖Automation & Agents10.0🔍Research9.0🎧Customer Support8.8

Thankful AI is best for

🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Ada

Pros

High automated resolution rates (up to 84%)
Significant increase in CSAT scores
Proven ROI on AI investment (up to 943%)
Reduced average agent handle time
Comprehensive omnichannel and multilingual support
Robust security and compliance (HIPAA, SOC2, GDPR)
Agentic AI for complex workflow automation
Continuous AI agent performance improvement tools

Cons

Primarily designed for large enterprises, not suitable for small businesses
Requires a high volume of customer service conversations (300,000+ annually)
Implementation likely requires significant setup and integration effort
No explicit free trial for the full platform

Thankful AI

Pros

Focuses on customer engagement and devotion, not just deflection
Achieves high conversation resolution rates by AI (76%)
Provides seamless transition between AI and human agents
Offers easy customization for business users with plain English "Guides"
Integrates customer history across all communication channels for context
Quick setup, getting up and running in days, not months

Cons

Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
Pricing is not transparent and requires direct contact for a demo/quote
No explicit mention of advanced analytics or reporting features beyond basic metrics
Requires integration with existing CX platforms or systems for full functionality

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Ada

6.0

/ 10

Thankful AI

6.0

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Ada

6.0

Thankful AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Ada

9.0▲ +1.0

Thankful AI

8.0

Value for Money

Cost vs. features and output quality

Ada

8.0▲ +3.0

Thankful AI

5.0

Customizability

Calculated

Ability to tailor to specific needs

Ada

5.0

Thankful AI

5.0

Support & Ecosystem

Documentation, community, and support quality

Ada

7.0

Thankful AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Ada

1.0

Thankful AI

4.0▲ +3.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Ada

Task

Thankful AI

8.0

Ticket Management

7.0

9.0

Auto Resolution

8.0

7.0

Knowledge Base

7.0

8.0

Live Chat

8.0

7.0

Sentiment Analysis

8.0

Escalation Rules

7.0

10.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

Sla Tracking

6.0

9.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Ada or Thankful AI?

Both are strong options. Ada has a rating of 0.0/5 (0 reviews), while Thankful AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Ada cheaper than Thankful AI?

Ada starts at free (enterprise model). Thankful AI starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Ada and Thankful AI?

Ada — "AI customer service trusted by enterprises.". Thankful AI — "CX that drives customer devotion. The only AI built for LTV.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Ada and Thankful AI together?

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