Does Assembled or Gladly AI have a free plan?

Assembled is a paid tool. Gladly AI is a paid tool. Always verify current pricing directly with the vendor.

Assembled vs Gladly AI

Q: Can I use Assembled and Gladly AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Assembled and Gladly AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Assembled

Assembled Inc.

AI for world-class support operations

0.0(0)

PAID

93% data quality

Gladly AI

Gladly Software, Inc.

Drive customer devotion and lifetime value with AI-powered CX

0.0(0)

ENTERPRISE

85% data quality

Trust & Reliability

Assembled

Uptime:Varies by component (e.g., Application 100%, API 100%, Reporting and data services 99.82%, Assist 99.82%, Voice 99.98% over past 30 days)Status page

Users:1K-10K

Customers (per vendor):Stripe, Rover, Autodesk +6

GDPR

Overall Winner: Gladly AI

7.3/10 vs Assembled at 6.8/10

Leads in:

Integrations

Ease of Use

Customizability

AI Comparison Summary

Assembled

6.8

avg score

Gladly AI

7.3

avg score

Gladly AI leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gladly AI

7.3 / 10

Assembled

Best For

Customer support operations teams

Companies managing blended human and AI workforces

Organizations seeking to automate customer issue resolution

Businesses needing advanced workforce management and forecasting

Not Ideal For

Individual freelancers or very small teams with minimal support volume

Companies looking for a free or low-cost basic chatbot solution

Organizations without existing customer support infrastructure to integrate with

Gladly AI

Best For

Automating routine customer inquiries

Deepening customer relationships for increased LTV

Providing personalized support across multiple channels

Empowering CX teams with AI assistance

Not Ideal For

Individual users or very small businesses with limited customer interaction volume

Companies seeking a free or low-cost basic chatbot solution

Organizations that do not prioritize customer lifetime value in their CX strategy

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Assembled is best for

🤖Automation & Agents9.0🎧Customer Support8.2🔍Research8.0

Gladly AI is best for

🤖Automation & Agents9.0🎧Customer Support8.2📊Data & Analytics8.0

Filter by your use case:

Pros & Cons

Assembled

Pros

Unified platform for human and AI agents
High resolution rates for AI agents (60-70%)
Comprehensive workforce management features
Strong security and compliance (SOC 2, GDPR, HIPAA)
Seamless integration with existing tech stacks
Improved agent efficiency and customer satisfaction

Cons

Pricing is enterprise-focused, potentially costly for small businesses
Requires integration with existing support tools for full functionality
No explicit mention of a free trial
Implementation can take up to a month
Specific AI models used are not explicitly detailed

Gladly AI

Pros

Focuses on customer devotion and LTV, not just cost savings
Unified view of customer history across all communication channels
Easy for business users to configure and manage AI behavior
Quick implementation and fast time to ROI
Seamlessly blends AI automation with human agent support
Strong integration ecosystem with e-commerce, WFM, and CX tools

Cons

Enterprise-focused, likely not suitable for small businesses without significant budget
Requires integration with existing tech stack for full value
No explicit pricing details available without a demo
Relies on customer data for personalization, which might raise privacy concerns for some

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Assembled

6.8

/ 10

Gladly AI

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Assembled

6.0

Gladly AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Assembled

8.0

Gladly AI

8.0

Value for Money

Cost vs. features and output quality

Assembled

7.0▲ +1.0

Gladly AI

6.0

Customizability

Calculated

Ability to tailor to specific needs

Assembled

5.0

Gladly AI

6.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Assembled

7.0

Gladly AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Assembled

8.0

Gladly AI

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Assembled

Task

Gladly AI

8.0

Ticket Management

7.0

8.0

Auto Resolution

9.0

7.0

Knowledge Base

7.0

Live Chat

8.0

6.0

Sentiment Analysis

8.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Assembled or Gladly AI?

Both are strong options. Assembled has a rating of 0.0/5 (0 reviews), while Gladly AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Assembled cheaper than Gladly AI?

Assembled starts at free (paid model). Gladly AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Assembled and Gladly AI?

Assembled — "AI for world-class support operations". Gladly AI — "Drive customer devotion and lifetime value with AI-powered CX". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Assembled and Gladly AI together?

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