Assembled vs Intercom Fin
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Assembled
Uptime:Varies by component (e.g., Application 100%, API 100%, Reporting and data services 99.82%, Assist 99.82%, Voice 99.98% over past 30 days)Status page
Users:1K-10K
Customers (per vendor):Stripe, Rover, Autodesk +6
GDPR
Overall Winner: Intercom Fin
7.5/10 vs Assembled at 6.8/10
Leads in:
Output Quality
Support
Ease of Use
AI Comparison Summary
Assembled
6.8
avg score
Intercom Fin
7.5
avg score
Intercom Fin leads overall.
Based on 6 dimensions
How scores are calculatedOverall Winner
Intercom Fin
7.5 / 10
Assembled
Best For
Customer support operations teams
Companies managing blended human and AI workforces
Organizations seeking to automate customer issue resolution
Businesses needing advanced workforce management and forecasting
Not Ideal For
Individual freelancers or very small teams with minimal support volume
Companies looking for a free or low-cost basic chatbot solution
Organizations without existing customer support infrastructure to integrate with
Intercom Fin
Best For
Automating customer support interactions
Scaling customer service operations efficiently
Resolving complex customer inquiries 24/7
Integrating AI into existing helpdesk solutions
Not Ideal For
Teams seeking a completely free AI customer service solution
Businesses that require predictable, flat-rate pricing for high-volume AI interactions without usage-based components
Organizations that need to pay in local currencies other than USD
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Assembled is best for
🤖Automation & Agents9.0🎧Customer Support8.2🔍Research8.0
Intercom Fin is best for
🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6
Filter by your use case:
Pros & Cons
AssembledPros
- Unified platform for human and AI agents
- High resolution rates for AI agents (60-70%)
- Comprehensive workforce management features
- Strong security and compliance (SOC 2, GDPR, HIPAA)
- Seamless integration with existing tech stacks
- Improved agent efficiency and customer satisfaction
Cons
- Pricing is enterprise-focused, potentially costly for small businesses
- Requires integration with existing support tools for full functionality
- No explicit mention of a free trial
- Implementation can take up to a month
- Specific AI models used are not explicitly detailed
Intercom FinPros
- Resolves a high percentage of queries (e.g., 59% mentioned on homepage, up to 75% in case studies)
- Provides fast and accurate answers 24/7
- Reduces agent workload and saves operational hours (e.g., Synthesia saved 1,300 hours)
- Integrates with a wide range of popular helpdesk platforms (Zendesk, Salesforce, HubSpot, etc.)
- Patented AI architecture optimized for customer service
- Flexible pricing model based on 'outcomes' (pay for value delivered)
- Offers a 14-day free trial without requiring a credit card
- Includes HIPAA support on Expert plan
Cons
- Pricing is usage-based per outcome, which can be unpredictable for high-volume support
- Requires at least one paid seat from Intercom's platform plans if used with Intercom Suite
- Fin Voice is custom pricing and only available to select customers
- Limited free usage for Copilot (10 conversations/agent/month) before additional charges apply
- Additional usage charges for certain messaging channels (SMS, WhatsApp, Email campaigns)
- Billed in United States Dollars (USD) only, no local currency options
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Assembled
6.8
/ 10
Intercom Fin
7.5
/ 10
Your pick
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Assembled
6.0
Intercom Fin
7.0▲ +1.0
Output Quality
AIQuality and accuracy of generated results
Assembled
8.0
Intercom Fin
9.0▲ +1.0
Value for Money
AICost vs. features and output quality
Assembled
7.0
Intercom Fin
7.0
Customizability
CalculatedAbility to tailor to specific needs
Assembled
5.0
Intercom Fin
6.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Assembled
7.0
Intercom Fin
8.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Assembled
8.0
Intercom Fin
8.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Assembled
Task
Intercom Fin
8.08.0
Ticket Management
8.09.0
Auto Resolution
7.08.0
Knowledge Base
7.09.0
Live Chat
6.06.0
Sentiment Analysis
8.08.0
Escalation Rules
9.09.0
Multi Channel Support
7.07.0
Response Templates
7.08.0
Sla Tracking
8.09.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Assembled or Intercom Fin?
Both are strong options. Assembled has a rating of 0.0/5 (0 reviews), while Intercom Fin has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Assembled cheaper than Intercom Fin?
Assembled starts at free (paid model). Intercom Fin starts at $29/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.
What are the main differences between Assembled and Intercom Fin?
Assembled — "AI for world-class support operations". Intercom Fin — "Resolve complex customer queries with the #1 AI Agent.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.