Does Certainly or Decagon AI have a free plan?

Certainly is a paid tool. Decagon AI is a paid tool. Always verify current pricing directly with the vendor.

Certainly vs Decagon AI

Q: Can I use Certainly and Decagon AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Certainly and Decagon AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated June 2026

Certainly

Certainly Group ApS

Create fans with a digital twin of your best agent, resolving tickets and driving loyalty.

0.0(0)

PAID

92% data quality

Decagon AI

Decagon AI, Inc.

The AI concierge for every customer experience.

0.0(0)

ENTERPRISE

89% data quality

Trust & Reliability

Certainly

Uptime:99.9%Status page

Users:1K-10K

Customers (per vendor):Fintiba, QuadLock, Feastables +4

GDPR

Too Close to Call

Decagon AI (6.7) vs Certainly (6.3) — difference of 0.3 points

AI Comparison Summary

Certainly

6.3

avg score

Decagon AI

6.7

avg score

Decagon AI leads overall.

Based on 6 dimensions

How scores are calculated

Overall Winner

Decagon AI

6.7 / 10

Certainly

Best For

Automating multi-step research workflows for analysts

Resolving customer support tickets instantly for large brands

Boosting e-commerce conversion rates with AI shopping assistants

Creating hyper-personalized marketing journeys for customer segments

Not Ideal For

Small businesses or individuals seeking self-service AI agent solutions

Users looking for transparent, fixed-price subscription models without sales engagement

Companies that prefer to build and manage their own AI agents from scratch without external expertise

Decagon AI

Best For

Large enterprises seeking to automate customer service

Businesses aiming for high deflection and resolution rates

Companies needing consistent customer experiences across multiple channels

Organizations in regulated industries requiring secure and compliant AI agents

Not Ideal For

Individual users or small businesses with limited customer service needs

Companies looking for a free or low-cost out-of-the-box chatbot solution

Developers seeking an open-source AI agent framework for custom development

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Certainly is best for

🤖Automation & Agents8.0🎧Customer Support7.8🔍Research7.0

Decagon AI is best for

🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6

Filter by your use case:

Pros & Cons

Certainly

Pros

Handles routine inquiries 24/7 with accurate, multilingual responses
Continuously monitors performance and optimizes AI agents based on real interactions
Provides seamless customer engagement across chat, email, social media, and QR codes
Guarantees customer data is never used for AI/ML model training, ensuring privacy
Offers dedicated onboarding and AI consulting services for comprehensive support
Includes CRM-driven personalization for highly relevant customer interactions

Cons

Pricing is enterprise-focused with no transparent, self-service tiers
Requires contacting sales for all subscription plans, indicating a sales-led process
All plans include annual conversation caps, with overage fees for exceeding limits

Decagon AI

Pros

Enables rapid iteration and faster time to value for AI agents
Provides unparalleled transparency into AI agent decision-making
Delivers trusted and high-quality results at scale with enterprise-grade guardrails
Ensures consistent customer experiences across voice, chat, and email
Offers robust testing, observability, and experimentation capabilities
Significantly reduces support operations costs and increases CSAT

Cons

Pricing is enterprise-focused and not transparently listed for smaller businesses
Per-resolution pricing can lead to debates over 'successful outcomes'
Requires integration with existing tech stacks, which may involve initial setup effort
No explicit mention of support for social media channels for customer interaction

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Certainly

6.3

/ 10

Decagon AI

6.7

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Certainly

6.0

Decagon AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Certainly

8.0

Decagon AI

8.0

Value for Money

Cost vs. features and output quality

Certainly

5.0

Decagon AI

6.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Certainly

6.0

Decagon AI

6.0

Support & Ecosystem

Documentation, community, and support quality

Certainly

7.0

Decagon AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Certainly

6.0

Decagon AI

6.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Certainly

Task

Decagon AI

8.0

Ticket Management

8.0

9.0

Auto Resolution

9.0

6.0

Knowledge Base

7.0

Live Chat

8.0

6.0

Sentiment Analysis

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

7.0

Customer Satisfaction

9.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Certainly or Decagon AI?

Both are strong options. Certainly has a rating of 0.0/5 (0 reviews), while Decagon AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Certainly cheaper than Decagon AI?

Certainly starts at free (paid model). Decagon AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Certainly and Decagon AI?

Certainly — "Create fans with a digital twin of your best agent, resolving tickets and driving loyalty.". Decagon AI — "The AI concierge for every customer experience.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Certainly and Decagon AI together?

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