An AI agent is a digital assistant designed to interact with your customers, answer their questions, and help them complete tasks—instantly and at any time. Unlike chatbots, Certainly's AI agents are tailored to your business, providing personalized, human-like conversations that improve customer experiences and reduce your team’s workload.

How much does Certainly cost?

Certainly offers flexible, value-based subscription plans (Starter, Professional, Enterprise) with conversation caps. Pricing for all tiers requires contacting their sales team for a custom quote, as there are no publicly listed prices.

What can Certainly do?

Certainly's AI agents can instantly resolve customer support tickets, provide personalized product recommendations in e-commerce, create hyper-personalized marketing journeys, and engage customers seamlessly across various platforms like web chat, email, and social media.

Does Certainly use customer data for AI training?

No, Certainly is committed to responsible data practices. Your personal information, including conversation data, communications, and any content you provide, will not be used to create, train, test, or improve any artificial intelligence models, machine learning algorithms, or large language models (LLMs).

How quickly can we start seeing results?

Most customers see measurable improvements within days of implementation, including faster response times, reduced support tickets, and increased sales, all with minimal disruption to existing operations.

Certainly - AI Agent Platform for Customer Service | Intello

About Certainly

Certainly is an AI agent platform that creates digital twins of customer service agents to handle millions of monthly conversations. It instantly resolves support tickets, provides personalized e-commerce assistance, and drives customer engagement across multiple channels. Designed for leading brands, it offers flexible, value-based enterprise plans.

AI-extracted from public sources. May contain errors. Methodology · Are you Certainly? Claim listing

What Makes Certainly Unique

Certainly offers a unique 'digital twin' approach, building custom AI agents tailored to specific business needs, ensuring personalized, human-like conversations. Crucially, it guarantees that customer data is never used for AI or ML model training.

Capabilities

Instant support ticket resolution

24/7 multilingual customer inquiry handling

Personalized product recommendations

Hyper-personalized customer journey creation

Cross-platform customer engagement (chat, email, social media, QR codes)

CRM-driven personalization

Automated data gathering for service improvement

White-label customization for AI agents

Task Categories

Pros

+Handles routine inquiries 24/7 with accurate, multilingual responses
+Continuously monitors performance and optimizes AI agents based on real interactions
+Provides seamless customer engagement across chat, email, social media, and QR codes
+Guarantees customer data is never used for AI/ML model training, ensuring privacy
+Offers dedicated onboarding and AI consulting services for comprehensive support
+Includes CRM-driven personalization for highly relevant customer interactions

Limitations

-Pricing is enterprise-focused with no transparent, self-service tiers
-Requires contacting sales for all subscription plans, indicating a sales-led process
-All plans include annual conversation caps, with overage fees for exceeding limits

AI Agents

AI Agents

Certainly

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Decision Intelligence

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Frequently Asked Questions

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Switching & Migration

AI Agents

AI Agents

Certainly

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is an AI Agent?

How much does Certainly cost?

What can Certainly do?

Does Certainly use customer data for AI training?

How quickly can we start seeing results?

Dimension Scores

Task Scores

Trust Score

Switching & Migration