Certainly
Autonomous AI agents that resolve conversations end to end
More
Quick Answer
AICertainly is an AI agent platform for customer experience, enabling autonomous agents to resolve conversations across web, Meta, SMS, email, and voice. It supports 200+ LLM backends including Anthropic, Google, and OpenAI, with native integrations for Shopify, Salesforce, and Zendesk. Best for enterprise CX teams and D2C brands seeking to automate support and drive revenue. Pricing starts from €500/month with a 3-month pilot option.
Certainly provides AI agents for customer experience, resolving conversations end-to-end across chat, WhatsApp, email, and voice. It offers multi-model flexibility with integrations to existing CRM, helpdesk, and e-commerce tools. Designed for enterprise, Certainly ensures GDPR compliance and data ownership, with agents going live in as little as 14 days.
Certainly offers a unique 'Agentic as a Service' model, providing not just the platform but also expert implementation and continuous tuning to ensure agents hit business KPIs and drive revenue, rather than just managing tickets.
Decision Intelligence
Best For
AIConsider Alternatives If
AI
Type
Starting Price
$578.35/mo
Billing Cycle
Annual
Free Trial
Yes
Credit Card
Not Required
Free Plan
No
Dimension Scores
· 7.2 avgHow good it is, across universal quality axes
Task Scores
· 7.4 avgWhat it can do, on category-specific tasks
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- +Supports 200+ LLM models via OpenRouter, Anthropic, Google, and OpenAI with zero vendor lock-in
- +Automatic failover between AI providers ensures continuous service availability
- +Comprehensive AI reporting provides insights into traffic, business impact, and customer sentiment
- +GDPR compliant with EU data residency and no customer data used for model training
- +Dedicated implementation and success teams ensure rapid deployment and continuous optimization
- +Offers a 3-month pilot option with 7-day cancellation notice for flexible evaluation
- -Pricing starts at €500/month, which may be prohibitive for small businesses or individual users
- -AI usage is billed at provider rates plus a 20% surcharge, adding to overall cost
- -SOC 2 and ISO 27001 are only 'aligned' rather than fully certified, requiring NDA for attestation status
- -No explicit mention of a free tier or self-service free trial, focusing on pilot programs
- -The platform is designed for enterprise-level complexity, potentially overwhelming for simpler use cases
Look up orders, suggest products, handle returns, update stock
E-commerce platform integration for order and product management
E-commerce platform integration for order and product management
E-commerce platform integration for order and product management
E-commerce platform integration for order and product management
Payment processing integration for transactions
Create support tickets, update customer records, hand off questions
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Demo
Open demoCompliance audit trail
2 eventsThe Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
- 1 AI Agent
- Certainly AI included
- Web widget channel
- Connect your knowledge base and website
- Integration builder
- CRM integration
- Unlimited seats
- Traffic & Business Reporting
- Video onboarding
- Community & help centre
- Email support
- 2,000 conversations / month
- 3 AI Agents
- Bring your own key
- 2 additional channels (FB, IG, WhatsApp, Email or Voice)
- Personalised CRM integrations
- AI reporting
- Quarterly Strategy Sessions (worth €1,500 annually)
- Dedicated onboarding (€800 value)
- Pooled TAM support
- 10,000 conversations / month
- Unlimited AI Agents
- Reporting & Chat API access
- All channels supported
- White-label options
- Custom SLA with uptime credits
- Dedicated account manager
- AI reporting (up to 3 reprocesses / month)
- Monthly Strategy Sessions (worth €5,000 annually)
- Enterprise onboarding (€2,000 value)
- Priority engineering support
- from 40,000 conversations / month
Pricing verified from the vendor pricing page.
Top Certainly alternatives in the same category, ranked by quality.
Ada
AI customer service agents that resolve, act, and continuously improve for enterprise CX.
Intercom Fin Agent
Fin — the highest performing AI customer service agent (Intercom)
Forethought
The customer service AI platform for modern support teams
Sierra
Build and deploy long-horizon AI agents for customer service across all channels.
Glia
The banking AI platform — voice, digital & unified CX
Siena
Empathic AI agents for commerce — CX operating system
Looking for more Certainly alternatives?
Explore our complete list of alternatives with filters for free, cheaper, and higher-rated options.
User Reviews
No reviews yet. Be the first to review!
Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types1 languagesTextChatbotSocial MediaEnglish+5 more
Content Types
Publishes to
Accepts
Produces
Frequently Asked Questions
Trust Score
Very Good
Based on 13 data signals
Confidence: High
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Not Good For, Pros, Quick Answer, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Switching & Migration
Email support
Company Name
Certainly Group ApS
Founded
2017
Based in
Denmark
Last major update
Jul 2026
Funding
Private Equity · $6M