Question 1

What is an AI Agent?

Accepted Answer

An AI agent is a digital assistant designed to interact with your customers, answer their questions, and help them complete tasks—instantly and at any time. Unlike chatbots, Certainly's AI agents are tailored to your business, providing personalized, human-like conversations that improve customer experiences and reduce your team’s workload.

Question 2

How much does Certainly cost?

Accepted Answer

Certainly offers flexible, value-based subscription plans (Starter, Professional, Enterprise) with conversation caps. Pricing for all tiers requires contacting their sales team for a custom quote, as there are no publicly listed prices.

Question 3

What can Certainly do?

Accepted Answer

Certainly's AI agents can instantly resolve customer support tickets, provide personalized product recommendations in e-commerce, create hyper-personalized marketing journeys, and engage customers seamlessly across various platforms like web chat, email, and social media.

Question 4

Does Certainly use customer data for AI training?

Accepted Answer

No, Certainly is committed to responsible data practices. Your personal information, including conversation data, communications, and any content you provide, will not be used to create, train, test, or improve any artificial intelligence models, machine learning algorithms, or large language models (LLMs).

Question 5

How quickly can we start seeing results?

Accepted Answer

Most customers see measurable improvements within days of implementation, including faster response times, reduced support tickets, and increased sales, all with minimal disruption to existing operations.

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