What is Sierra Agent OS?

Sierra Agent OS is a platform for building, managing, and optimizing highly effective AI agents for customer experience, offering tools for both no-code development and advanced developer workflows.

What channels does Sierra support for customer interactions?

Sierra supports a unified agent deployment across various channels including chat, SMS, WhatsApp, email, voice, and ChatGPT.

How does Sierra ensure agent reliability and safety?

Sierra uses supervisory agents, input filtering, output interception, and continuous monitoring and experimentation to ensure agents adhere to policies, brand guidelines, and minimize errors like hallucinations.

Does Sierra integrate with existing customer data systems?

Yes, Sierra can integrate structured data from systems of record and existing data warehouses like Google Cloud, Databricks, Snowflake, Redis, and AWS for personalized customer experiences.

What kind of companies use Sierra?

Sierra is trusted by leading enterprise brands across industries such as financial services, healthcare, telecommunications, retail, and technology, including Rocket Mortgage, SoFi, SiriusXM, and CLEAR.

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About Sierra

Sierra provides an AI Agent OS for businesses to build, manage, and optimize highly effective AI agents for customer experience. It enables personalized, empathetic support across multiple channels, offering tools for agent development, performance insights, and proactive engagement to transform customer service at scale.

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What Makes Sierra Unique

Sierra offers an enterprise-grade Agent OS that empowers both non-technical teams (Agent Studio) and developers (Agent SDK) to build robust AI agents. It features advanced supervisory agents for brand adherence, safety, and nuanced interaction handling, alongside outcome-based pricing.

Capabilities

Conversational AI

Multi-channel support

Personalized customer interactions

Automated task execution

Performance analytics and optimization

Knowledge integration

Brand guideline adherence

Proactive engagement

Task Categories

Customer Support

Automation

Analytics

Workflow Orchestration

Pros

+Delivers personalized and empathetic customer experiences at scale
+Supports a wide range of communication channels including voice
+Offers both no-code (Agent Studio) and code-based (Agent SDK) development options
+Provides robust analytics, experimentation, and observability for continuous improvement
+Ensures brand adherence and minimizes hallucinations through supervisory agents
+Integrates with existing customer data and systems of record
+Strong commitment to security and compliance (SOC 2, ISO 27001, HIPAA, GDPR)
+Outcome-based pricing model aligns cost with value delivered

Limitations

-Primarily designed for large enterprises, potentially cost-prohibitive for smaller businesses
-Requires significant integration effort with existing enterprise systems
-Complexity of managing multiple supervisory agents and guardrails
-No transparent public pricing available, requiring direct contact for quotes

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