Glia can: AI Virtual Assistants for automated customer self-service, Agent CoPilots for real-time suggestions and workflow automation, AI-driven insights and analysis for managers, AI-powered performance management tools for executives. Best for: Automating customer self-service for financial institutions.

How much does Glia cost?

Glia uses enterprise pricing. Contact their sales team for a custom quote.

Does Glia have an API?

Yes, Glia offers a public API for developers to integrate its capabilities into custom applications and workflows.

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Glia - AI Contact Center for Financial Institutions | Intell | Intelloro

About Glia

Glia is an AI contact center platform designed for financial institutions, unifying AI and human interactions across voice and digital channels. It offers virtual assistants, agent copilots, and AI-driven insights for customers, agents, managers, and executives. Glia's ChannelLess® architecture ensures seamless, personalized service and operational efficiency with predictable pricing.

AI-extracted from public sources. May contain errors. Methodology · Are you Glia? Claim listing

What Makes Glia Unique

Glia's ChannelLess® Architecture unifies AI, human, voice, and digital interactions on a single platform, eliminating silos and ensuring continuous customer experiences without compromising security or control, specifically built for the financial industry.

Capabilities

Automated customer self-service via virtual assistants

Real-time AI coaching and workflow automations for agents

AI-driven insights and analysis for contact center managers

AI-powered performance management for executives

Predictive routing and transfers for calls

Cognitive quality management for automated call reviews

AI-powered forecasting for workforce planning

Bilingual virtual assistants (e.g., Spanish language support)

Task Categories

Pros

+Specifically engineered for the banking and credit union industry, addressing unique needs and compliance.
+ChannelLess® Architecture unifies voice and digital interactions for a seamless customer experience.
+Priceless Pricing™ model offers predictable costs with unlimited seats, usage, and AI, encouraging automation.
+Comprehensive AI suite (AI For All™) supports customers, agents, managers, and executives.
+Strong security and compliance certifications including SOC 2 Type 2, PCI DSS, and HIPAA/HITECH Type 1.

Limitations

-Pricing is enterprise-focused, likely not suitable for small businesses or individual users.
-Highly specialized for financial services, may not be applicable to other industries.
-Requires significant integration into existing contact center infrastructure.
-No explicit mention of specific LLM models used, which might limit customization for some users.

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AI Agents

Glia

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Switching & Migration

AI Agents

AI Agents

Glia

Quick Answer

Decision Intelligence

Best For

Not Ideal For

Frequently Asked Questions

What is Glia?

What can Glia do?

How much does Glia cost?

What makes Glia unique?

Does Glia have an API?

Dimension Scores

Task Scores

Trust Score

Switching & Migration