What are Agent Operating Procedures (AOPs)?

AOPs are Decagon's method for defining AI agent workflows using natural language instructions. They combine the flexibility of natural language with the precision of code, allowing non-technical teams to build and iterate on complex AI logic quickly.

Which customer service channels does Decagon support?

Decagon unifies voice, chat, and email within a single intelligence layer, ensuring consistent customer experiences across all these primary communication channels.

How does Decagon ensure AI agent quality and reliability?

Decagon provides a robust suite of tools including live A/B testing (Experiments), large-scale simulations (Testing & QA), always-on QA (Watchtower), bad actor detection, and a supervisor model to detect and revise hallucinations.

What kind of businesses can benefit from Decagon?

Decagon is designed for world's leading enterprises across various industries like Retail, Travel & Hospitality, Technology, Financial Services, Health & Wellness, Media, and Telecommunications, aiming to transform their customer experience with AI agents.

What are the pricing models for Decagon?

Decagon offers flexible pricing options, primarily per-conversation pricing and per-resolution pricing, both designed to scale with the agent's work and volume, typically for enterprise clients.

Launching soon — get early access:

AI Agents

Decagon AI: The AI Concierge for Enterprise Customer Experience | Intelloro

Decagon AI

AI-Native

The AI concierge for every customer experience.

Public status page

Global

Enterprise SSO

Workflow

Last updated: Jul 15, 2026

Enterprise

Visit Site 469

decagon.ai

Visit decagon.ai

Quick Answer

Decagon is an AI concierge platform for enterprises, enabling them to build, optimize, and scale AI agents for customer service across voice, chat, and email. It uses natural language Agent Operating Procedures (AOPs) for workflow definition, offers robust testing and monitoring, and integrates with existing support tools to deliver personalized and efficient customer experiences.

About Decagon AI

Decagon empowers enterprises to build, optimize, and scale AI agents that deliver personalized, proactive, and always-available customer experiences across voice, chat, and email channels. Its platform uses natural language Agent Operating Procedures (AOPs) for defining workflows, robust testing, and continuous optimization, ensuring high resolution rates and customer satisfaction.

AI-extracted from public sources. May contain errors. Methodology · Are you Decagon AI? Claim listing

What Makes Decagon AI Unique

Decagon's Agent Operating Procedures (AOPs) allow non-technical teams to define complex AI agent workflows in natural language, which compile into code for precise execution. This enables rapid iteration and unparalleled transparency, moving beyond rigid, outdated automation.

Decision Intelligence

Best For

Large enterprises seeking to automate customer service

Businesses aiming for high deflection and resolution rates

Companies needing consistent customer experiences across multiple channels

Organizations in regulated industries requiring secure and compliant AI agents

CX teams looking for rapid iteration and transparent AI agent management

Consider Alternatives If

Individual users or small businesses with limited customer service needs

Companies looking for a free or low-cost out-of-the-box chatbot solution

Developers seeking an open-source AI agent framework for custom development

Use cases outside of customer experience automation

AI Agents

AI Agents

Decagon AI

Quick Answer

Decision Intelligence

Best For

Consider Alternatives If

Dimension Scores

Task Scores

Sierra

Ada

Looking for more Decagon AI alternatives?

User Reviews

Frequently Asked Questions

Trust Score

Switching & Migration