Does Cognigy or Eesel AI have a free plan?

Cognigy is a paid tool. Eesel AI is available for free with a free trial. Always verify current pricing directly with the vendor.

Cognigy vs Eesel AI

Q: Can I use Cognigy and Eesel AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Cognigy and Eesel AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Cognigy

Cognigy GmbH

AI-first CX, made real. Deliver fast, personalized, and exceptional service.

0.0(0)

ENTERPRISE

91% data quality

Eesel AI

eesel, Inc.

Automate customer service with AI agents, copilots, and chatbots.

0.0(0)

FREEMIUM

95% data quality

Trust & Reliability

Cognigy

Users:1K-10K

Customers (per vendor):Toyota, Lufthansa, DHL +6

GDPR

Eesel AI

Overall Winner: Eesel AI

7.2/10 vs Cognigy at 6.5/10

Leads in:

Integrations

Ease of Use

Value for Money

AI Comparison Summary

Cognigy

6.5

avg score

Eesel AI

7.2

avg score

Eesel AI leads overall — particularly in Value for Money and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Eesel AI

7.2 / 10

Cognigy

Best For

Large enterprises seeking to automate customer service

Organizations needing to improve contact center efficiency

Businesses requiring multimodal (voice and chat) customer interactions

Companies focused on enhancing human agent performance with AI assistance

Not Ideal For

Small businesses or startups with limited budgets

Individuals or small teams looking for a simple, off-the-shelf chatbot

Use cases outside of customer service automation

Eesel AI

Best For

Automating frontline customer support

Assisting customer service agents in real-time

Streamlining IT service desk operations

Providing instant answers from internal documentation

Not Ideal For

Individuals without a customer service team

Businesses not using helpdesk or documentation systems

Highly specialized tasks outside of customer support or internal knowledge retrieval

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Cognigy is best for

🤖Automation & Agents9.0🎧Customer Support7.6💬Chat & Conversation7.0

Eesel AI is best for

🤖Automation & Agents8.0🎧Customer Support7.4💬Chat & Conversation7.0

Filter by your use case:

Pros & Cons

Cognigy

Pros

Enterprise-grade scalability for high interaction volumes
Comprehensive omnichannel support (voice, chat, messaging)
Enhances human agent productivity with AI Copilot
Strong focus on data privacy and GDPR compliance
Extensive integrations with leading contact center platforms
Advanced AI capabilities including Knowledge AI and Agentic AI

Cons

No public pricing information, likely high cost for smaller businesses
Requires significant implementation and configuration for complex use cases
No explicit mention of SDKs for custom development
No explicit mention of SSO/OAuth/Webhooks

Eesel AI

Pros

One-click integration with over 100 apps including Zendesk, Slack, and Shopify
Learns from existing documentation and past support tickets to maintain brand voice
Offers AI agents, copilots, and triage for comprehensive support automation
Customizable AI behavior and escalation rules
Includes sandbox testing to measure performance before deployment
Supports multi-language customer interactions

Cons

Interaction limits on lower-tier plans
Advanced AI engineering consulting is an additional cost
No explicit mention of offline mode for internal chat
Requires active internet connection for AI functionality
No explicit mention of advanced analytics beyond basic reports

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Cognigy

6.5

/ 10

Eesel AI

7.2

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Cognigy

6.0

Eesel AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Cognigy

8.0

Eesel AI

8.0

Value for Money

Cost vs. features and output quality

Cognigy

5.0

Eesel AI

7.0▲ +2.0

Customizability

Calculated

Ability to tailor to specific needs

Cognigy

6.0▲ +1.0

Eesel AI

5.0

Support & Ecosystem

Documentation, community, and support quality

Cognigy

7.0▲ +1.0

Eesel AI

6.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Cognigy

7.0

Eesel AI

10.0▲ +3.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Cognigy

Task

Eesel AI

7.0

Ticket Management

8.0

Auto Resolution

8.0

7.0

Knowledge Base

7.0

Live Chat

7.0

Sentiment Analysis

5.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

6.0

Sla Tracking

5.0

7.0

Customer Satisfaction

6.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Cognigy or Eesel AI?

Both are strong options. Cognigy has a rating of 0.0/5 (0 reviews), while Eesel AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Cognigy cheaper than Eesel AI?

Cognigy starts at free (enterprise model). Eesel AI starts at $239/month (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Cognigy and Eesel AI?

Cognigy — "AI-first CX, made real. Deliver fast, personalized, and exceptional service.". Eesel AI — "Automate customer service with AI agents, copilots, and chatbots.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Cognigy and Eesel AI together?

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