Does Cognigy or Intercom Fin have a free plan?

Cognigy is a paid tool. Intercom Fin is a paid tool with a free trial. Always verify current pricing directly with the vendor.

Cognigy vs Intercom Fin

Q: Can I use Cognigy and Intercom Fin together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Cognigy and Intercom Fin with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Cognigy

Cognigy GmbH

AI-first CX, made real. Deliver fast, personalized, and exceptional service.

0.0(0)

ENTERPRISE

91% data quality

Intercom Fin

Intercom

Resolve complex customer queries with the #1 AI Agent.

0.0(0)

PAID

96% data quality

Trust & Reliability

Cognigy

Users:1K-10K

Customers (per vendor):Toyota, Lufthansa, DHL +6

GDPR

Intercom Fin

Overall Winner: Intercom Fin

7.5/10 vs Cognigy at 6.5/10

Leads in:

Output Quality

Support

Integrations

AI Comparison Summary

Cognigy

6.5

avg score

Intercom Fin

7.5

avg score

Intercom Fin leads overall — particularly in Value for Money.

Based on 6 dimensions

How scores are calculated

Overall Winner

Intercom Fin

7.5 / 10

Cognigy

Best For

Large enterprises seeking to automate customer service

Organizations needing to improve contact center efficiency

Businesses requiring multimodal (voice and chat) customer interactions

Companies focused on enhancing human agent performance with AI assistance

Not Ideal For

Small businesses or startups with limited budgets

Individuals or small teams looking for a simple, off-the-shelf chatbot

Use cases outside of customer service automation

Intercom Fin

Best For

Automating customer support interactions

Scaling customer service operations efficiently

Resolving complex customer inquiries 24/7

Integrating AI into existing helpdesk solutions

Not Ideal For

Teams seeking a completely free AI customer service solution

Businesses that require predictable, flat-rate pricing for high-volume AI interactions without usage-based components

Organizations that need to pay in local currencies other than USD

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Cognigy is best for

🤖Automation & Agents9.0🎧Customer Support7.6💬Chat & Conversation7.0

Intercom Fin is best for

🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6

Filter by your use case:

Pros & Cons

Cognigy

Pros

Enterprise-grade scalability for high interaction volumes
Comprehensive omnichannel support (voice, chat, messaging)
Enhances human agent productivity with AI Copilot
Strong focus on data privacy and GDPR compliance
Extensive integrations with leading contact center platforms
Advanced AI capabilities including Knowledge AI and Agentic AI

Cons

No public pricing information, likely high cost for smaller businesses
Requires significant implementation and configuration for complex use cases
No explicit mention of SDKs for custom development
No explicit mention of SSO/OAuth/Webhooks

Intercom Fin

Pros

Resolves a high percentage of queries (e.g., 59% mentioned on homepage, up to 75% in case studies)
Provides fast and accurate answers 24/7
Reduces agent workload and saves operational hours (e.g., Synthesia saved 1,300 hours)
Integrates with a wide range of popular helpdesk platforms (Zendesk, Salesforce, HubSpot, etc.)
Patented AI architecture optimized for customer service
Flexible pricing model based on 'outcomes' (pay for value delivered)
Offers a 14-day free trial without requiring a credit card
Includes HIPAA support on Expert plan

Cons

Pricing is usage-based per outcome, which can be unpredictable for high-volume support
Requires at least one paid seat from Intercom's platform plans if used with Intercom Suite
Fin Voice is custom pricing and only available to select customers
Limited free usage for Copilot (10 conversations/agent/month) before additional charges apply
Additional usage charges for certain messaging channels (SMS, WhatsApp, Email campaigns)
Billed in United States Dollars (USD) only, no local currency options

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Cognigy

6.5

/ 10

Intercom Fin

7.5

/ 10

Clear winner

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Cognigy

6.0

Intercom Fin

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Cognigy

8.0

Intercom Fin

9.0▲ +1.0

Value for Money

Cost vs. features and output quality

Cognigy

5.0

Intercom Fin

7.0▲ +2.0

Customizability

Calculated

Ability to tailor to specific needs

Cognigy

6.0

Intercom Fin

6.0

Support & Ecosystem

Documentation, community, and support quality

Cognigy

7.0

Intercom Fin

8.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Cognigy

7.0

Intercom Fin

8.0▲ +1.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Cognigy

Task

Intercom Fin

7.0

Ticket Management

8.0

Auto Resolution

9.0

7.0

Knowledge Base

8.0

7.0

Live Chat

9.0

7.0

Sentiment Analysis

6.0

7.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

8.0

7.0

Customer Satisfaction

9.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Cognigy or Intercom Fin?

Both are strong options. Cognigy has a rating of 0.0/5 (0 reviews), while Intercom Fin has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Cognigy cheaper than Intercom Fin?

Cognigy starts at free (enterprise model). Intercom Fin starts at $29/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Cognigy and Intercom Fin?

Cognigy — "AI-first CX, made real. Deliver fast, personalized, and exceptional service.". Intercom Fin — "Resolve complex customer queries with the #1 AI Agent.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Cognigy and Intercom Fin together?

Explore Alternatives

Cognigy Alternatives

Tools similar to Cognigy

Intercom Fin Alternatives

Tools similar to Intercom Fin

Compare More AI Tools

Use our comparison tool to compare up to 5 AI tools side-by-side with AI-powered recommendations.