Does Cognigy or Kore.ai have a free plan?

Cognigy is a paid tool. Kore.ai is a paid tool. Always verify current pricing directly with the vendor.

Cognigy vs Kore.ai

Q: Can I use Cognigy and Kore.ai together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Cognigy and Kore.ai with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Cognigy

Cognigy GmbH

AI-first CX, made real. Deliver fast, personalized, and exceptional service.

0.0(0)

ENTERPRISE

91% data quality

Kore.ai

Kore.ai Inc.

Accelerate enterprise AI transformation with agentic AI applications.

0.0(0)

ENTERPRISE

94% data quality

Trust & Reliability

Cognigy

Users:1K-10K

Customers (per vendor):Toyota, Lufthansa, DHL +6

GDPR

Kore.ai

Overall Winner: Kore.ai

7.7/10 vs Cognigy at 6.5/10

Leads in:

Integrations

Support

Value for Money

AI Comparison Summary

Cognigy

6.5

avg score

Kore.ai

7.7

avg score

Kore.ai leads overall — particularly in Value for Money and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Kore.ai

7.7 / 10

Cognigy

Best For

Large enterprises seeking to automate customer service

Organizations needing to improve contact center efficiency

Businesses requiring multimodal (voice and chat) customer interactions

Companies focused on enhancing human agent performance with AI assistance

Not Ideal For

Small businesses or startups with limited budgets

Individuals or small teams looking for a simple, off-the-shelf chatbot

Use cases outside of customer service automation

Kore.ai

Best For

Automating customer service for large enterprises

Enhancing employee productivity across departments

Streamlining business processes with AI agents

Building custom AI applications at enterprise scale

Not Ideal For

Individual users or small businesses seeking simple, off-the-shelf AI tools

Users looking for a free or low-cost AI solution

Organizations without dedicated IT or development resources for implementation

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Cognigy is best for

🤖Automation & Agents9.0🎧Customer Support7.6💬Chat & Conversation7.0

Kore.ai is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support8.0

Filter by your use case:

Pros & Cons

Cognigy

Pros

Enterprise-grade scalability for high interaction volumes
Comprehensive omnichannel support (voice, chat, messaging)
Enhances human agent productivity with AI Copilot
Strong focus on data privacy and GDPR compliance
Extensive integrations with leading contact center platforms
Advanced AI capabilities including Knowledge AI and Agentic AI

Cons

No public pricing information, likely high cost for smaller businesses
Requires significant implementation and configuration for complex use cases
No explicit mention of SDKs for custom development
No explicit mention of SSO/OAuth/Webhooks

Kore.ai

Pros

Comprehensive platform for building and deploying agentic AI applications
Extensive library of pre-built AI agents, templates, and integrations in the Marketplace
Flexible deployment options across any cloud or on-premise environment
Robust security and governance features for enterprise compliance
Supports multi-agent orchestration for complex decision-making tasks
Integrates with over 100 enterprise applications and various AI models

Cons

Primarily designed for large enterprises, potentially complex for smaller businesses
Pricing information is not publicly available, requiring direct contact for quotes
Requires significant integration effort for tailored applications with proprietary systems
No explicit mention of a free trial for the full platform
Learning curve for advanced AI engineering tools and multi-agent orchestration

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Cognigy

6.5

/ 10

Kore.ai

7.7

/ 10

Clear winner

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Cognigy

6.0

Kore.ai

6.0

Output Quality

Quality and accuracy of generated results

Cognigy

8.0

Kore.ai

8.0

Value for Money

Cost vs. features and output quality

Cognigy

5.0

Kore.ai

7.0▲ +2.0

Customizability

Calculated

Ability to tailor to specific needs

Cognigy

6.0

Kore.ai

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Cognigy

7.0

Kore.ai

8.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Cognigy

7.0

Kore.ai

10.0▲ +3.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Cognigy

Task

Kore.ai

7.0

Ticket Management

8.0

Auto Resolution

7.0

Knowledge Base

8.0

7.0

Live Chat

7.0

Sentiment Analysis

7.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

7.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Cognigy or Kore.ai?

Both are strong options. Cognigy has a rating of 0.0/5 (0 reviews), while Kore.ai has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Cognigy cheaper than Kore.ai?

Cognigy starts at free (enterprise model). Kore.ai starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Cognigy and Kore.ai?

Cognigy — "AI-first CX, made real. Deliver fast, personalized, and exceptional service.". Kore.ai — "Accelerate enterprise AI transformation with agentic AI applications.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Cognigy and Kore.ai together?

Explore Alternatives

Cognigy Alternatives

Tools similar to Cognigy

Kore.ai Alternatives

Tools similar to Kore.ai

Compare More AI Tools

Use our comparison tool to compare up to 5 AI tools side-by-side with AI-powered recommendations.