Can I use Comm100 AI and Gladly AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Comm100 AI and Gladly AI with other tools and save your AI toolkit.

Does Comm100 AI or Gladly AI have a free plan?

Comm100 AI is a paid tool with a free trial. Gladly AI is a paid tool. Always verify current pricing directly with the vendor.

Comm100 AI vs Gladly AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Comm100 AI

Comm100 Network Corporation

AI-powered omnichannel customer service platform for efficient, personalized support.

0.0(0)

PAID

94% data quality

Gladly AI

Gladly Software, Inc.

Drive customer devotion and lifetime value with AI-powered CX

0.0(0)

ENTERPRISE

85% data quality

Trust & Reliability

Comm100 AI

Users:500M+

Customers (per vendor):Stanford, UBC, CrunchEquation +6

GDPR

SOC 2

Too Close to Call

Gladly AI (7.3) vs Comm100 AI (7.2) — difference of 0.2 points

AI Comparison Summary

Comm100 AI

7.2

avg score

Gladly AI

7.3

avg score

Gladly AI leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gladly AI

7.3 / 10

Comm100 AI

Best For

Automating customer support with AI agents

Empowering human agents with AI assistance

Managing omnichannel customer interactions efficiently

Providing secure and compliant support in regulated industries

Not Ideal For

Individuals or very small businesses needing a free, basic chat widget without advanced AI or omnichannel features

Teams specifically looking for a purely open-source customer service solution

Users who require a standalone AI chatbot without a broader customer service platform integration

Gladly AI

Best For

Automating routine customer inquiries

Deepening customer relationships for increased LTV

Providing personalized support across multiple channels

Empowering CX teams with AI assistance

Not Ideal For

Individual users or very small businesses with limited customer interaction volume

Companies seeking a free or low-cost basic chatbot solution

Organizations that do not prioritize customer lifetime value in their CX strategy

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Comm100 AI is best for

🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2

Gladly AI is best for

🤖Automation & Agents9.0🎧Customer Support8.2📊Data & Analytics8.0

Filter by your use case:

Pros & Cons

Comm100 AI

Pros

Comprehensive AI suite for automation, assistance, and insights across the support lifecycle
Unified omnichannel platform combining live chat, ticketing, voice, and more into one console
Strong security and compliance certifications including HIPAA, SOC, PCI, ISO, and GDPR
Flexible deployment options including cloud and on-premise solutions
Highly customizable live chat interface, routing, and proactive campaigns
Free 30-day trial available for most modules to test capabilities

Cons

Pricing is per agent per month, which can become costly for very large teams without custom enterprise deals
Advanced AI features like AI Agent and AI Insights require separate pricing or custom quotes beyond base plans
Requires separate licenses for each live chat agent, increasing per-user cost
No explicit mention of a permanently free tier for core features beyond the trial period
A security incident related to the desktop app was reported in 2022, though mitigated

Gladly AI

Pros

Focuses on customer devotion and LTV, not just cost savings
Unified view of customer history across all communication channels
Easy for business users to configure and manage AI behavior
Quick implementation and fast time to ROI
Seamlessly blends AI automation with human agent support
Strong integration ecosystem with e-commerce, WFM, and CX tools

Cons

Enterprise-focused, likely not suitable for small businesses without significant budget
Requires integration with existing tech stack for full value
No explicit pricing details available without a demo
Relies on customer data for personalization, which might raise privacy concerns for some

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Comm100 AI

7.2

/ 10

Gladly AI

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Comm100 AI

7.0

Gladly AI

7.0

Output Quality

Quality and accuracy of generated results

Comm100 AI

8.0

Gladly AI

8.0

Value for Money

Cost vs. features and output quality

Comm100 AI

6.0

Gladly AI

6.0

Customizability

Calculated

Ability to tailor to specific needs

Comm100 AI

7.0▲ +1.0

Gladly AI

6.0

Support & Ecosystem

Documentation, community, and support quality

Comm100 AI

7.0

Gladly AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Comm100 AI

8.0

Gladly AI

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Comm100 AI

Task

Gladly AI

8.0

Ticket Management

7.0

9.0

Auto Resolution

9.0

8.0

Knowledge Base

7.0

9.0

Live Chat

8.0

Sentiment Analysis

8.0

7.0

Escalation Rules

8.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Comm100 AI or Gladly AI?

Both are strong options. Comm100 AI has a rating of 0.0/5 (0 reviews), while Gladly AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Comm100 AI cheaper than Gladly AI?

Comm100 AI starts at $31/month (paid model) with a free trial. Gladly AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Comm100 AI and Gladly AI?

Comm100 AI — "AI-powered omnichannel customer service platform for efficient, personalized support.". Gladly AI — "Drive customer devotion and lifetime value with AI-powered CX". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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