Crisp vs LiveChat

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026

Crisp

Crisp IM SAS

The AI Customer Support Platform for Every Business

Freemium

79% verification coverage

LiveChat

Text, Inc.

Live chat software with AI that helps businesses connect with customers and drive sales.

Paid

77% verification coverage

Trust & Reliability

Crisp

Users:100K-1M

Customers (per vendor):Decathlon, B&B Hotels, Emma +5

GDPR

LiveChat

Uptime:99.94%Status page

Users:10K-100K

Customers (per vendor):Wembley Stadium, Nuvoo, Milano Cortina 2026 +7

GDPR

SOC 2

HIPAA

Too Close to Call

LiveChat (7.5) vs Crisp (7.3) — difference of 0.2 points

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Crisp

7.3

avg score

LiveChat

7.5

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Too close to call — it's a tie

Crisp

Best For

Solopreneurs and entrepreneurs needing a shared inbox

Early-stage companies improving customer service

Small companies requiring a full-featured support platform

Medium-sized businesses seeking AI-powered omnichannel support

LiveChat

Best For

Small teams earning their first revenue from chat

Scaling teams that want chat to drive revenue

Enterprise operations needing custom AI and dedicated support

B2B SaaS companies looking to enhance customer service

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Crisp is best for

🎧Customer Support6.8💬Chat & Conversation6.5🤖Automation & Agents6.0

LiveChat is best for

💻Coding & Dev8.0✍️Writing & Content6.0🎨Image & Design6.0

Filter by your use case:

Limitations

Crisp

Cons

Additional features like paid integrations or more than 20 agents may incur extra costs
VAT is not included in plan prices for businesses outside the EU
Data retention for account information is a maximum of 12 months if inactive
System logs, including IP addresses, are kept for a maximum of one year
Marketing data is kept for up to three years
Job recruitment information is erased within three months if not hired
Anonymous data cannot be deleted as users cannot be re-identified

LiveChat

Cons

Extra AI resolutions and API calls incur additional costs beyond base plans
Features and capabilities are part of Text plans, not legacy LiveChat subscriptions
Custom integrations via API may require development

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

Crisp

7.3

/ 10

LiveChat

7.5

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Crisp

8.0▲ +1.0

LiveChat

7.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Crisp

7.0

LiveChat

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

Crisp

6.0

LiveChat

7.0▲ +1.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Crisp

10.0▲ +2.0

LiveChat

8.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Crisp

5.0

LiveChat

8.0▲ +3.0

Performance

Calculated

Latency + throughput speed

Crisp

8.0

LiveChat

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Crisp

—

LiveChat

—

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Crisp

Task

LiveChat

7.0

Ticket Management

5.0

8.0

Auto Resolution

5.0

8.0

Knowledge Base

5.0

9.0

Live Chat

10.0

4.0

Sentiment Analysis

5.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

9.0

4.0

Sla Tracking

4.0

7.0

Customer Satisfaction

8.0

7.0

Conversation Quality

6.0

7.0

Context Retention

6.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Crisp and LiveChat?

Crisp — "The AI Customer Support Platform for Every Business". LiveChat — "Live chat software with AI that helps businesses connect with customers and drive sales". The Features section on this page compares them side by side.

Who is Crisp best for compared with LiveChat?

Crisp is best for Solopreneurs and entrepreneurs needing a shared inbox; and for Early-stage companies improving customer service. LiveChat is best for Small teams earning their first revenue from chat; and for Scaling teams that want chat to drive revenue.

How does the pricing of Crisp compare with LiveChat?

Crisp is freemium, includes a free plan, paid plans start at $45/month, offers a free trial. LiveChat is paid, offers a free trial. Always verify current pricing with the vendor.

Does Crisp or LiveChat have a free plan?

Crisp has a free plan and offers a free trial. LiveChat lists no free plan and offers a free trial. Always verify current pricing with the vendor.

Do Crisp and LiveChat offer an API?

Crisp offers a public API. LiveChat offers a public API.

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