Can I use Eesel AI and Gorgias AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Eesel AI and Gorgias AI with other tools and save your AI toolkit.

Does Eesel AI or Gorgias AI have a free plan?

Eesel AI is available for free with a free trial. Gorgias AI is a paid tool with a free trial. Always verify current pricing directly with the vendor.

Eesel AI vs Gorgias AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Eesel AI

eesel, Inc.

Automate customer service with AI agents, copilots, and chatbots.

0.0(0)

FREEMIUM

95% data quality

Gorgias AI

Gorgias

Sell more and resolve support inquiries with Conversational AI

0.0(0)

PAID

96% data quality

Trust & Reliability

Eesel AI

Users:1K-10K

Customers (per vendor):Smava, Ecosa, Yellowdig +6

GDPR

Gorgias AI

Too Close to Call

Gorgias AI (7.5) vs Eesel AI (7.2) — difference of 0.3 points

AI Comparison Summary

Eesel AI

7.2

avg score

Gorgias AI

7.5

avg score

Gorgias AI leads overall — particularly in Customizability and Support & Ecosystem.

Eesel AI has an edge in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gorgias AI

7.5 / 10

Eesel AI

Best For

Automating frontline customer support

Assisting customer service agents in real-time

Streamlining IT service desk operations

Providing instant answers from internal documentation

Not Ideal For

Individuals without a customer service team

Businesses not using helpdesk or documentation systems

Highly specialized tasks outside of customer support or internal knowledge retrieval

Gorgias AI

Best For

Automating customer support for ecommerce businesses

Increasing sales through proactive chat and product recommendations

Centralizing customer conversations across multiple channels

Managing customer orders and subscriptions efficiently

Not Ideal For

Businesses not in the ecommerce sector

Companies seeking a free or very low-cost customer support solution

Organizations that require extensive offline support capabilities

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Eesel AI is best for

🤖Automation & Agents8.0🎧Customer Support7.4💬Chat & Conversation7.0

Gorgias AI is best for

🤖Automation & Agents9.0💬Chat & Conversation8.5🎧Customer Support8.2

Filter by your use case:

Pros & Cons

Eesel AI

Pros

One-click integration with over 100 apps including Zendesk, Slack, and Shopify
Learns from existing documentation and past support tickets to maintain brand voice
Offers AI agents, copilots, and triage for comprehensive support automation
Customizable AI behavior and escalation rules
Includes sandbox testing to measure performance before deployment
Supports multi-language customer interactions

Cons

Interaction limits on lower-tier plans
Advanced AI engineering consulting is an additional cost
No explicit mention of offline mode for internal chat
Requires active internet connection for AI functionality
No explicit mention of advanced analytics beyond basic reports

Gorgias AI

Pros

Resolves up to 60% of support inquiries instantly with AI Agent
Increases conversions by 2.5x with tailored product recommendations
Deep integration with Shopify allows order editing and real-time product info directly in the helpdesk
Unifies all customer communication channels into a single inbox
Offers flexible pricing based on ticket volume, not user seats
Provides comprehensive analytics including revenue and automation statistics

Cons

Pricing can become complex with overage fees for both tickets and AI agent interactions
Voice and SMS channels are available as add-ons, incurring additional costs
No explicit mention of advanced AI model customization beyond tone of voice
Primarily focused on ecommerce, may not be suitable for other business types

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Eesel AI

7.2

/ 10

Gorgias AI

7.5

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Eesel AI

7.0

Gorgias AI

7.0

Output Quality

Quality and accuracy of generated results

Eesel AI

8.0

Gorgias AI

8.0

Value for Money

Cost vs. features and output quality

Eesel AI

7.0

Gorgias AI

7.0

Customizability

Calculated

Ability to tailor to specific needs

Eesel AI

5.0

Gorgias AI

7.0▲ +2.0

Support & Ecosystem

Documentation, community, and support quality

Eesel AI

6.0

Gorgias AI

8.0▲ +2.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Eesel AI

10.0▲ +2.0

Gorgias AI

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Eesel AI

Task

Gorgias AI

8.0

Ticket Management

9.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

9.0

7.0

Live Chat

8.0

5.0

Sentiment Analysis

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

7.0

Response Templates

8.0

5.0

Sla Tracking

7.0

6.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Eesel AI or Gorgias AI?

Both are strong options. Eesel AI has a rating of 0.0/5 (0 reviews), while Gorgias AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Eesel AI cheaper than Gorgias AI?

Eesel AI starts at $239/month (freemium model) with a free trial. Gorgias AI starts at $10/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Eesel AI and Gorgias AI?

Eesel AI — "Automate customer service with AI agents, copilots, and chatbots.". Gorgias AI — "Sell more and resolve support inquiries with Conversational AI". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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