Glia vs Decagon AI
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated June 2026
Trust & Reliability
Glia
Uptime:Company shall use reasonable efforts consistent with prevailing industry standards to provide the Company Platform.Status page
Users:<1K
Customers (per vendor):Heartland Credit Union, Bank of Guam, Service 1st Federal Credit Union +1
SOC 2
Overall Winner: Decagon AI
6.7/10 vs Glia at 5.7/10
Leads in:
Ease of Use
Customizability
Integrations
AI Comparison Summary
Glia
5.7
avg score
Decagon AI
6.7
avg score
Decagon AI leads overall — particularly in Integration Power.
Based on 6 dimensions
How scores are calculatedOverall Winner
Decagon AI
6.7 / 10
Glia
Best For
Automating customer self-service for financial institutions
Augmenting contact center agents with AI assistance
Providing AI-driven insights for contact center managers and executives
Streamlining customer interactions across voice and digital channels
Not Ideal For
Small businesses or startups with limited budgets
Industries outside of financial services
Users seeking a simple, off-the-shelf chatbot solution
Decagon AI
Best For
Large enterprises seeking to automate customer service
Businesses aiming for high deflection and resolution rates
Companies needing consistent customer experiences across multiple channels
Organizations in regulated industries requiring secure and compliant AI agents
Not Ideal For
Individual users or small businesses with limited customer service needs
Companies looking for a free or low-cost out-of-the-box chatbot solution
Developers seeking an open-source AI agent framework for custom development
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Glia is best for
🤖Automation & Agents9.0🎧Customer Support8.4🔍Research8.0
Decagon AI is best for
🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6
Filter by your use case:
Pros & Cons
GliaPros
- Specifically engineered for the banking and credit union industry, addressing unique needs and compliance.
- ChannelLess® Architecture unifies voice and digital interactions for a seamless customer experience.
- Priceless Pricing™ model offers predictable costs with unlimited seats, usage, and AI, encouraging automation.
- Comprehensive AI suite (AI For All™) supports customers, agents, managers, and executives.
- Strong security and compliance certifications including SOC 2 Type 2, PCI DSS, and HIPAA/HITECH Type 1.
Cons
- Pricing is enterprise-focused, likely not suitable for small businesses or individual users.
- Highly specialized for financial services, may not be applicable to other industries.
- Requires significant integration into existing contact center infrastructure.
- No explicit mention of specific LLM models used, which might limit customization for some users.
Decagon AIPros
- Enables rapid iteration and faster time to value for AI agents
- Provides unparalleled transparency into AI agent decision-making
- Delivers trusted and high-quality results at scale with enterprise-grade guardrails
- Ensures consistent customer experiences across voice, chat, and email
- Offers robust testing, observability, and experimentation capabilities
- Significantly reduces support operations costs and increases CSAT
Cons
- Pricing is enterprise-focused and not transparently listed for smaller businesses
- Per-resolution pricing can lead to debates over 'successful outcomes'
- Requires integration with existing tech stacks, which may involve initial setup effort
- No explicit mention of support for social media channels for customer interaction
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Glia
5.7
/ 10
Decagon AI
6.7
/ 10
Clear winner
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Glia
6.0
Decagon AI
7.0▲ +1.0
Output Quality
AIQuality and accuracy of generated results
Glia
8.0
Decagon AI
8.0
Value for Money
AICost vs. features and output quality
Glia
7.0▲ +1.0
Decagon AI
6.0
Customizability
CalculatedAbility to tailor to specific needs
Glia
5.0
Decagon AI
6.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Glia
7.0
Decagon AI
7.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Glia
1.0
Decagon AI
6.0▲ +5.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Glia
Task
Decagon AI
8.08.0
Ticket Management
9.09.0
Auto Resolution
7.07.0
Knowledge Base
8.08.0
Live Chat
7.07.0
Sentiment Analysis
8.08.0
Escalation Rules
9.09.0
Multi Channel Support
7.07.0
Response Templates
7.07.0
Sla Tracking
8.09.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Glia or Decagon AI?
Both are strong options. Glia has a rating of 0.0/5 (0 reviews), while Decagon AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Glia cheaper than Decagon AI?
Glia starts at free (enterprise model). Decagon AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.
What are the main differences between Glia and Decagon AI?
Glia — "AI-powered conversations for banking that drive growth and loyalty". Decagon AI — "The AI concierge for every customer experience.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.