Haptik vs Intercom Fin
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Haptik
Uptime:99.9%
Users:1K-10K
Customers (per vendor):P&G, Sephora, Hamleys +7
GDPR
Too Close to Call
Intercom Fin (7.5) vs Haptik (7.2) — difference of 0.3 points
AI Comparison Summary
Haptik
7.2
avg score
Intercom Fin
7.5
avg score
Intercom Fin leads overall.
Haptik has an edge in Integration Power.
Based on 6 dimensions
How scores are calculatedOverall Winner
Intercom Fin
7.5 / 10
Haptik
Best For
Automating customer service across multiple channels for large enterprises
Driving sales and product recommendations through AI agents
Streamlining booking and reservation processes with AI
Qualifying leads and personalizing engagement at scale
Not Ideal For
Individual users or small businesses with limited budgets
Companies looking for a simple, off-the-shelf chatbot without deep customization
Developers seeking an open-source framework for building agents from scratch
Intercom Fin
Best For
Automating customer support interactions
Scaling customer service operations efficiently
Resolving complex customer inquiries 24/7
Integrating AI into existing helpdesk solutions
Not Ideal For
Teams seeking a completely free AI customer service solution
Businesses that require predictable, flat-rate pricing for high-volume AI interactions without usage-based components
Organizations that need to pay in local currencies other than USD
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Haptik is best for
🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8
Intercom Fin is best for
🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6
Filter by your use case:
Pros & Cons
HaptikPros
- Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
- Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
- Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
- Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
- Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
- Supports over 100 languages for global communication.
Cons
- Pricing is enterprise-focused, likely not suitable for small businesses or startups.
- Requires significant enterprise data for optimal fine-tuning and accuracy.
- Implementation may require integration with existing complex enterprise systems.
- No explicit mention of a free tier or trial for direct self-service.
Intercom FinPros
- Resolves a high percentage of queries (e.g., 59% mentioned on homepage, up to 75% in case studies)
- Provides fast and accurate answers 24/7
- Reduces agent workload and saves operational hours (e.g., Synthesia saved 1,300 hours)
- Integrates with a wide range of popular helpdesk platforms (Zendesk, Salesforce, HubSpot, etc.)
- Patented AI architecture optimized for customer service
- Flexible pricing model based on 'outcomes' (pay for value delivered)
- Offers a 14-day free trial without requiring a credit card
- Includes HIPAA support on Expert plan
Cons
- Pricing is usage-based per outcome, which can be unpredictable for high-volume support
- Requires at least one paid seat from Intercom's platform plans if used with Intercom Suite
- Fin Voice is custom pricing and only available to select customers
- Limited free usage for Copilot (10 conversations/agent/month) before additional charges apply
- Additional usage charges for certain messaging channels (SMS, WhatsApp, Email campaigns)
- Billed in United States Dollars (USD) only, no local currency options
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Haptik
7.2
/ 10
Intercom Fin
7.5
/ 10
Your pick
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Haptik
6.0
Intercom Fin
7.0▲ +1.0
Output Quality
AIQuality and accuracy of generated results
Haptik
8.0
Intercom Fin
9.0▲ +1.0
Value for Money
AICost vs. features and output quality
Haptik
7.0
Intercom Fin
7.0
Customizability
CalculatedAbility to tailor to specific needs
Haptik
5.0
Intercom Fin
6.0▲ +1.0
Support & Ecosystem
AIDocumentation, community, and support quality
Haptik
7.0
Intercom Fin
8.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Haptik
10.0▲ +2.0
Intercom Fin
8.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Haptik
Task
Intercom Fin
7.08.0
Ticket Management
8.09.0
Auto Resolution
7.08.0
Knowledge Base
8.09.0
Live Chat
7.06.0
Sentiment Analysis
7.08.0
Escalation Rules
9.09.0
Multi Channel Support
7.07.0
Response Templates
6.08.0
Sla Tracking
8.09.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Haptik or Intercom Fin?
Both are strong options. Haptik has a rating of 0.0/5 (0 reviews), while Intercom Fin has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Haptik cheaper than Intercom Fin?
Haptik starts at free (paid model). Intercom Fin starts at $29/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.
What are the main differences between Haptik and Intercom Fin?
Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Intercom Fin — "Resolve complex customer queries with the #1 AI Agent.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.