Haptik vs Kore.ai
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Haptik
Uptime:99.9%
Users:1K-10K
Customers (per vendor):P&G, Sephora, Hamleys +7
GDPR
Overall Winner: Kore.ai
7.7/10 vs Haptik at 7.2/10
Leads in:
Support
Customizability
AI Comparison Summary
Haptik
7.2
avg score
Kore.ai
7.7
avg score
Kore.ai leads overall — particularly in Customizability.
Based on 6 dimensions
How scores are calculatedOverall Winner
Kore.ai
7.7 / 10
Haptik
Best For
Automating customer service across multiple channels for large enterprises
Driving sales and product recommendations through AI agents
Streamlining booking and reservation processes with AI
Qualifying leads and personalizing engagement at scale
Not Ideal For
Individual users or small businesses with limited budgets
Companies looking for a simple, off-the-shelf chatbot without deep customization
Developers seeking an open-source framework for building agents from scratch
Kore.ai
Best For
Automating customer service for large enterprises
Enhancing employee productivity across departments
Streamlining business processes with AI agents
Building custom AI applications at enterprise scale
Not Ideal For
Individual users or small businesses seeking simple, off-the-shelf AI tools
Users looking for a free or low-cost AI solution
Organizations without dedicated IT or development resources for implementation
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Haptik is best for
🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8
Kore.ai is best for
🤖Automation & Agents9.0🔍Research8.0🎧Customer Support8.0
Filter by your use case:
Pros & Cons
HaptikPros
- Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
- Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
- Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
- Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
- Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
- Supports over 100 languages for global communication.
Cons
- Pricing is enterprise-focused, likely not suitable for small businesses or startups.
- Requires significant enterprise data for optimal fine-tuning and accuracy.
- Implementation may require integration with existing complex enterprise systems.
- No explicit mention of a free tier or trial for direct self-service.
Kore.aiPros
- Comprehensive platform for building and deploying agentic AI applications
- Extensive library of pre-built AI agents, templates, and integrations in the Marketplace
- Flexible deployment options across any cloud or on-premise environment
- Robust security and governance features for enterprise compliance
- Supports multi-agent orchestration for complex decision-making tasks
- Integrates with over 100 enterprise applications and various AI models
Cons
- Primarily designed for large enterprises, potentially complex for smaller businesses
- Pricing information is not publicly available, requiring direct contact for quotes
- Requires significant integration effort for tailored applications with proprietary systems
- No explicit mention of a free trial for the full platform
- Learning curve for advanced AI engineering tools and multi-agent orchestration
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Haptik
7.2
/ 10
Kore.ai
7.7
/ 10
Your pick
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Haptik
6.0
Kore.ai
6.0
Output Quality
AIQuality and accuracy of generated results
Haptik
8.0
Kore.ai
8.0
Value for Money
AICost vs. features and output quality
Haptik
7.0
Kore.ai
7.0
Customizability
CalculatedAbility to tailor to specific needs
Haptik
5.0
Kore.ai
7.0▲ +2.0
Support & Ecosystem
AIDocumentation, community, and support quality
Haptik
7.0
Kore.ai
8.0▲ +1.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Haptik
10.0
Kore.ai
10.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Haptik
Task
Kore.ai
7.08.0
Ticket Management
8.07.0
Auto Resolution
7.08.0
Knowledge Base
8.07.0
Live Chat
7.07.0
Sentiment Analysis
7.08.0
Escalation Rules
9.09.0
Multi Channel Support
7.07.0
Response Templates
6.07.0
Sla Tracking
8.08.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Haptik or Kore.ai?
Both are strong options. Haptik has a rating of 0.0/5 (0 reviews), while Kore.ai has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Haptik cheaper than Kore.ai?
Haptik starts at free (paid model). Kore.ai starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.
What are the main differences between Haptik and Kore.ai?
Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Kore.ai — "Accelerate enterprise AI transformation with agentic AI applications.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.