Does Help Scout AI or Haptik have a free plan?

Help Scout AI is available for free with a free trial. Haptik is a paid tool. Always verify current pricing directly with the vendor.

Help Scout AI vs Haptik

Q: Can I use Help Scout AI and Haptik together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Help Scout AI and Haptik with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Help Scout AI

Help Scout PBC

Scale customer support with AI automation and a personal touch.

0.0(0)

FREEMIUM

94% data quality

Haptik

Jio Haptik Technologies Limited

AI Agents for Human-Like, Scalable Customer Experiences

0.0(0)

PAID

87% data quality

Trust & Reliability

Help Scout AI

Uptime:99.96%Status page

Users:10K-100K

Customers (per vendor):Brilliant, Mixmax, Moment +7

GDPR

Overall Winner: Help Scout AI

7.8/10 vs Haptik at 7.2/10

Leads in:

Ease of Use

Support

Customizability

AI Comparison Summary

Help Scout AI

7.8

avg score

Haptik

7.2

avg score

Help Scout AI leads overall — particularly in Ease of Use and Customizability.

Based on 6 dimensions

How scores are calculated

Overall Winner

Help Scout AI

7.8 / 10

Help Scout AI

Best For

Scaling customer support operations efficiently

Automating routine customer inquiries

Providing personalized support across multiple channels

Improving team productivity in customer service

Not Ideal For

Individuals or very small teams needing only basic email management without advanced support features

Businesses requiring highly specialized, industry-specific CRM functionalities beyond customer support

Organizations that prefer on-premise deployment solutions

Haptik

Best For

Automating customer service across multiple channels for large enterprises

Driving sales and product recommendations through AI agents

Streamlining booking and reservation processes with AI

Qualifying leads and personalizing engagement at scale

Not Ideal For

Individual users or small businesses with limited budgets

Companies looking for a simple, off-the-shelf chatbot without deep customization

Developers seeking an open-source framework for building agents from scratch

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Help Scout AI is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Haptik is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8

Filter by your use case:

Pros & Cons

Help Scout AI

Pros

AI assistant resolves up to 70% of routine requests, freeing up human agents
Comprehensive shared inbox centralizes email, chat, and social messages
AI features like drafting, summarizing, and translating significantly boost agent productivity
Extensive integrations with over 100 popular business tools
Offers a free plan and a 15-day free trial for paid plans with no credit card required
Embeddable Beacon provides instant AI answers and seamless human handoff

Cons

AI Answers is an add-on with usage-based pricing per resolution
Free plan has limited users (5), inboxes (1), and Docs sites (1)
Advanced features like SSO/SAML and HIPAA compliance are only available on the highest-tier Pro plan
Some integrations are limited to higher-tier plans (e.g., Salesforce, Jira, HubSpot on Plus plan)

Haptik

Pros

Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
Supports over 100 languages for global communication.

Cons

Pricing is enterprise-focused, likely not suitable for small businesses or startups.
Requires significant enterprise data for optimal fine-tuning and accuracy.
Implementation may require integration with existing complex enterprise systems.
No explicit mention of a free tier or trial for direct self-service.

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Help Scout AI

7.8

/ 10

Your pick

Haptik

7.2

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Help Scout AI

8.0▲ +2.0

Haptik

6.0

Output Quality

Quality and accuracy of generated results

Help Scout AI

7.0

Haptik

8.0▲ +1.0

Value for Money

Cost vs. features and output quality

Help Scout AI

7.0

Haptik

7.0

Customizability

Calculated

Ability to tailor to specific needs

Help Scout AI

7.0▲ +2.0

Haptik

5.0

Support & Ecosystem

Documentation, community, and support quality

Help Scout AI

8.0▲ +1.0

Haptik

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Help Scout AI

10.0

Haptik

10.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Help Scout AI

Task

Haptik

8.0

Ticket Management

7.0

Auto Resolution

8.0

9.0

Knowledge Base

7.0

Live Chat

8.0

5.0

Sentiment Analysis

7.0

Escalation Rules

7.0

8.0

Multi Channel Support

9.0

8.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Help Scout AI or Haptik?

Both are strong options. Help Scout AI has a rating of 0.0/5 (0 reviews), while Haptik has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Help Scout AI cheaper than Haptik?

Help Scout AI starts at free (freemium model) with a free trial. Haptik starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Help Scout AI and Haptik?

Help Scout AI — "Scale customer support with AI automation and a personal touch.". Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Help Scout AI and Haptik together?

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