Can I use HubSpot Service Hub and Gladly AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine HubSpot Service Hub and Gladly AI with other tools and save your AI toolkit.

Does HubSpot Service Hub or Gladly AI have a free plan?

HubSpot Service Hub is available for free. Gladly AI is a paid tool. Always verify current pricing directly with the vendor.

HubSpot Service Hub vs Gladly AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

HubSpot Service Hub

HubSpot, Inc.

Unite customer service on one AI-powered platform to scale support and drive retention.

0.0(0)

FREEMIUM

97% data quality

Gladly AI

Gladly Software, Inc.

Drive customer devotion and lifetime value with AI-powered CX

0.0(0)

ENTERPRISE

85% data quality

Trust & Reliability

HubSpot Service Hub

Uptime:99.95%Status page

Users:100K-1M

Customers (per vendor):eBay, DoorDash, Reddit +7

GDPR

Too Close to Call

Gladly AI (7.3) vs HubSpot Service Hub (7.2) — difference of 0.2 points

AI Comparison Summary

HubSpot Service Hub

7.2

avg score

Gladly AI

7.3

avg score

Gladly AI leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Gladly AI

7.3 / 10

HubSpot Service Hub

Best For

Scaling customer support operations with AI

Improving customer satisfaction and retention

Automating routine customer inquiries

Unifying customer data for service teams

Not Ideal For

Businesses seeking a standalone, highly specialized customer service tool outside of a CRM ecosystem

Organizations with extremely tight budgets that cannot afford premium tiers for advanced features

Teams that prefer a completely open-source solution for their customer service operations

Gladly AI

Best For

Automating routine customer inquiries

Deepening customer relationships for increased LTV

Providing personalized support across multiple channels

Empowering CX teams with AI assistance

Not Ideal For

Individual users or very small businesses with limited customer interaction volume

Companies seeking a free or low-cost basic chatbot solution

Organizations that do not prioritize customer lifetime value in their CX strategy

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

HubSpot Service Hub is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Gladly AI is best for

🤖Automation & Agents9.0🎧Customer Support8.2📊Data & Analytics8.0

Filter by your use case:

Pros & Cons

HubSpot Service Hub

Pros

Integrated with HubSpot's full CRM platform for a unified customer view
AI-powered agents automate a significant portion of customer inquiries
Offers a free tier for basic customer service tools
Extensive marketplace with over 2,000 integrations
Provides comprehensive reporting and analytics for service performance
Supports multiple languages and regional data hosting options

Cons

Advanced features and higher support levels are locked behind Professional and Enterprise tiers
AI features may require additional HubSpot Credits for extensive usage
Steep learning curve for new users unfamiliar with the HubSpot ecosystem
Free plan is limited to 2 users and basic functionalities
Migration from other complex CRM systems can be an effort

Gladly AI

Pros

Focuses on customer devotion and LTV, not just cost savings
Unified view of customer history across all communication channels
Easy for business users to configure and manage AI behavior
Quick implementation and fast time to ROI
Seamlessly blends AI automation with human agent support
Strong integration ecosystem with e-commerce, WFM, and CX tools

Cons

Enterprise-focused, likely not suitable for small businesses without significant budget
Requires integration with existing tech stack for full value
No explicit pricing details available without a demo
Relies on customer data for personalization, which might raise privacy concerns for some

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

HubSpot Service Hub

7.2

/ 10

Gladly AI

7.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

HubSpot Service Hub

6.0

Gladly AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

HubSpot Service Hub

7.0

Gladly AI

8.0▲ +1.0

Value for Money

Cost vs. features and output quality

HubSpot Service Hub

7.0▲ +1.0

Gladly AI

6.0

Customizability

Calculated

Ability to tailor to specific needs

HubSpot Service Hub

7.0▲ +1.0

Gladly AI

6.0

Support & Ecosystem

Documentation, community, and support quality

HubSpot Service Hub

8.0▲ +1.0

Gladly AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

HubSpot Service Hub

8.0

Gladly AI

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

HubSpot Service Hub

Task

Gladly AI

8.0

Ticket Management

7.0

8.0

Auto Resolution

9.0

Knowledge Base

7.0

Live Chat

8.0

6.0

Sentiment Analysis

8.0

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, HubSpot Service Hub or Gladly AI?

Both are strong options. HubSpot Service Hub has a rating of 0.0/5 (0 reviews), while Gladly AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is HubSpot Service Hub cheaper than Gladly AI?

HubSpot Service Hub starts at free (freemium model). Gladly AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between HubSpot Service Hub and Gladly AI?

HubSpot Service Hub — "Unite customer service on one AI-powered platform to scale support and drive retention.". Gladly AI — "Drive customer devotion and lifetime value with AI-powered CX". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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