Can I use HubSpot Service Hub and Haptik together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine HubSpot Service Hub and Haptik with other tools and save your AI toolkit.

Does HubSpot Service Hub or Haptik have a free plan?

HubSpot Service Hub is available for free. Haptik is a paid tool. Always verify current pricing directly with the vendor.

HubSpot Service Hub vs Haptik

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

HubSpot Service Hub

HubSpot, Inc.

Unite customer service on one AI-powered platform to scale support and drive retention.

0.0(0)

FREEMIUM

97% data quality

Haptik

Jio Haptik Technologies Limited

AI Agents for Human-Like, Scalable Customer Experiences

0.0(0)

PAID

87% data quality

Trust & Reliability

HubSpot Service Hub

Uptime:99.95%Status page

Users:100K-1M

Customers (per vendor):eBay, DoorDash, Reddit +7

GDPR

Too Close to Call

HubSpot Service Hub (7.2) vs Haptik (7.2) — difference of 0.0 points

AI Comparison Summary

HubSpot Service Hub

7.2

avg score

Haptik

7.2

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

How scores are calculated

Too close to call — it's a tie

HubSpot Service Hub

Best For

Scaling customer support operations with AI

Improving customer satisfaction and retention

Automating routine customer inquiries

Unifying customer data for service teams

Not Ideal For

Businesses seeking a standalone, highly specialized customer service tool outside of a CRM ecosystem

Organizations with extremely tight budgets that cannot afford premium tiers for advanced features

Teams that prefer a completely open-source solution for their customer service operations

Haptik

Best For

Automating customer service across multiple channels for large enterprises

Driving sales and product recommendations through AI agents

Streamlining booking and reservation processes with AI

Qualifying leads and personalizing engagement at scale

Not Ideal For

Individual users or small businesses with limited budgets

Companies looking for a simple, off-the-shelf chatbot without deep customization

Developers seeking an open-source framework for building agents from scratch

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

HubSpot Service Hub is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Haptik is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8

Filter by your use case:

Pros & Cons

HubSpot Service Hub

Pros

Integrated with HubSpot's full CRM platform for a unified customer view
AI-powered agents automate a significant portion of customer inquiries
Offers a free tier for basic customer service tools
Extensive marketplace with over 2,000 integrations
Provides comprehensive reporting and analytics for service performance
Supports multiple languages and regional data hosting options

Cons

Advanced features and higher support levels are locked behind Professional and Enterprise tiers
AI features may require additional HubSpot Credits for extensive usage
Steep learning curve for new users unfamiliar with the HubSpot ecosystem
Free plan is limited to 2 users and basic functionalities
Migration from other complex CRM systems can be an effort

Haptik

Pros

Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
Supports over 100 languages for global communication.

Cons

Pricing is enterprise-focused, likely not suitable for small businesses or startups.
Requires significant enterprise data for optimal fine-tuning and accuracy.
Implementation may require integration with existing complex enterprise systems.
No explicit mention of a free tier or trial for direct self-service.

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

HubSpot Service Hub

7.2

/ 10

Haptik

7.2

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

HubSpot Service Hub

6.0

Haptik

6.0

Output Quality

Quality and accuracy of generated results

HubSpot Service Hub

7.0

Haptik

8.0▲ +1.0

Value for Money

Cost vs. features and output quality

HubSpot Service Hub

7.0

Haptik

7.0

Customizability

Calculated

Ability to tailor to specific needs

HubSpot Service Hub

7.0▲ +2.0

Haptik

5.0

Support & Ecosystem

Documentation, community, and support quality

HubSpot Service Hub

8.0▲ +1.0

Haptik

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

HubSpot Service Hub

8.0

Haptik

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

HubSpot Service Hub

Task

Haptik

8.0

Ticket Management

7.0

8.0

Auto Resolution

8.0

9.0

Knowledge Base

7.0

Live Chat

8.0

6.0

Sentiment Analysis

7.0

Escalation Rules

7.0

8.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, HubSpot Service Hub or Haptik?

Both are strong options. HubSpot Service Hub has a rating of 0.0/5 (0 reviews), while Haptik has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is HubSpot Service Hub cheaper than Haptik?

HubSpot Service Hub starts at free (freemium model). Haptik starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between HubSpot Service Hub and Haptik?

HubSpot Service Hub — "Unite customer service on one AI-powered platform to scale support and drive retention.". Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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