Can I use HubSpot Service Hub and Kore.ai together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine HubSpot Service Hub and Kore.ai with other tools and save your AI toolkit.

Does HubSpot Service Hub or Kore.ai have a free plan?

HubSpot Service Hub is available for free. Kore.ai is a paid tool. Always verify current pricing directly with the vendor.

HubSpot Service Hub vs Kore.ai

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

HubSpot Service Hub

HubSpot, Inc.

Unite customer service on one AI-powered platform to scale support and drive retention.

0.0(0)

FREEMIUM

97% data quality

Kore.ai

Kore.ai Inc.

Accelerate enterprise AI transformation with agentic AI applications.

0.0(0)

ENTERPRISE

94% data quality

Trust & Reliability

HubSpot Service Hub

Uptime:99.95%Status page

Users:100K-1M

Customers (per vendor):eBay, DoorDash, Reddit +7

GDPR

Overall Winner: Kore.ai

7.7/10 vs HubSpot Service Hub at 7.2/10

Leads in:

Integrations

Output Quality

AI Comparison Summary

HubSpot Service Hub

7.2

avg score

Kore.ai

7.7

avg score

Kore.ai leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Kore.ai

7.7 / 10

HubSpot Service Hub

Best For

Scaling customer support operations with AI

Improving customer satisfaction and retention

Automating routine customer inquiries

Unifying customer data for service teams

Not Ideal For

Businesses seeking a standalone, highly specialized customer service tool outside of a CRM ecosystem

Organizations with extremely tight budgets that cannot afford premium tiers for advanced features

Teams that prefer a completely open-source solution for their customer service operations

Kore.ai

Best For

Automating customer service for large enterprises

Enhancing employee productivity across departments

Streamlining business processes with AI agents

Building custom AI applications at enterprise scale

Not Ideal For

Individual users or small businesses seeking simple, off-the-shelf AI tools

Users looking for a free or low-cost AI solution

Organizations without dedicated IT or development resources for implementation

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

HubSpot Service Hub is best for

💬Chat & Conversation8.0🤖Automation & Agents8.0🔍Research8.0

Kore.ai is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support8.0

Filter by your use case:

Pros & Cons

HubSpot Service Hub

Pros

Integrated with HubSpot's full CRM platform for a unified customer view
AI-powered agents automate a significant portion of customer inquiries
Offers a free tier for basic customer service tools
Extensive marketplace with over 2,000 integrations
Provides comprehensive reporting and analytics for service performance
Supports multiple languages and regional data hosting options

Cons

Advanced features and higher support levels are locked behind Professional and Enterprise tiers
AI features may require additional HubSpot Credits for extensive usage
Steep learning curve for new users unfamiliar with the HubSpot ecosystem
Free plan is limited to 2 users and basic functionalities
Migration from other complex CRM systems can be an effort

Kore.ai

Pros

Comprehensive platform for building and deploying agentic AI applications
Extensive library of pre-built AI agents, templates, and integrations in the Marketplace
Flexible deployment options across any cloud or on-premise environment
Robust security and governance features for enterprise compliance
Supports multi-agent orchestration for complex decision-making tasks
Integrates with over 100 enterprise applications and various AI models

Cons

Primarily designed for large enterprises, potentially complex for smaller businesses
Pricing information is not publicly available, requiring direct contact for quotes
Requires significant integration effort for tailored applications with proprietary systems
No explicit mention of a free trial for the full platform
Learning curve for advanced AI engineering tools and multi-agent orchestration

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

HubSpot Service Hub

7.2

/ 10

Kore.ai

7.7

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

HubSpot Service Hub

6.0

Kore.ai

6.0

Output Quality

Quality and accuracy of generated results

HubSpot Service Hub

7.0

Kore.ai

8.0▲ +1.0

Value for Money

Cost vs. features and output quality

HubSpot Service Hub

7.0

Kore.ai

7.0

Customizability

Calculated

Ability to tailor to specific needs

HubSpot Service Hub

7.0

Kore.ai

7.0

Support & Ecosystem

Documentation, community, and support quality

HubSpot Service Hub

8.0

Kore.ai

8.0

Integration Power

Calculated

Ability to connect with other tools and workflows

HubSpot Service Hub

8.0

Kore.ai

10.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

HubSpot Service Hub

Task

Kore.ai

8.0

Ticket Management

8.0

Auto Resolution

7.0

9.0

Knowledge Base

8.0

7.0

Live Chat

7.0

6.0

Sentiment Analysis

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

7.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, HubSpot Service Hub or Kore.ai?

Both are strong options. HubSpot Service Hub has a rating of 0.0/5 (0 reviews), while Kore.ai has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is HubSpot Service Hub cheaper than Kore.ai?

HubSpot Service Hub starts at free (freemium model). Kore.ai starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between HubSpot Service Hub and Kore.ai?

HubSpot Service Hub — "Unite customer service on one AI-powered platform to scale support and drive retention.". Kore.ai — "Accelerate enterprise AI transformation with agentic AI applications.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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