Can I use Intercom Fin Agent and Thankful AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Intercom Fin Agent and Thankful AI with other tools and save your AI toolkit.

Does Intercom Fin Agent or Thankful AI have a free plan?

Intercom Fin Agent is a paid tool with a free trial. Thankful AI is a paid tool. Always verify current pricing directly with the vendor.

Intercom Fin Agent vs Thankful AI

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Intercom Fin Agent

Intercom

The #1 AI Agent for customer service.

0.0(0)

PAID

94% data quality

Thankful AI

Gladly Software, Inc.

CX that drives customer devotion. The only AI built for LTV.

0.0(0)

PAID

85% data quality

Trust & Reliability

Intercom Fin Agent

Users:10K-100K

Customers (per vendor):Anthropic, Lightspeed, Amazon +7

GDPR

HIPAA

Overall Winner: Intercom Fin Agent

7.3/10 vs Thankful AI at 6.0/10

Leads in:

Support

Integrations

Value for Money

AI Comparison Summary

Intercom Fin Agent

7.3

avg score

Thankful AI

6.0

avg score

Intercom Fin Agent leads overall — particularly in Value for Money and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Intercom Fin Agent

7.3 / 10

Intercom Fin Agent

Best For

Automating customer support queries 24/7

Improving agent efficiency with AI assistance

Scaling customer service operations

Providing consistent and accurate customer responses

Not Ideal For

Companies seeking a purely free AI agent

Businesses that do not require customer support automation

Users looking for a standalone AI agent without a broader customer service platform

Thankful AI

Best For

Driving customer lifetime value for enterprise brands

Automating multi-channel customer support

Empowering CX teams with AI assistance

Delivering personalized and empathetic customer experiences

Not Ideal For

Individuals or very small businesses with minimal customer support needs

Companies seeking a purely deflection-based chatbot solution without human integration

Organizations without a strategic focus on long-term customer relationships

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Intercom Fin Agent is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8

Thankful AI is best for

🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Intercom Fin Agent

Pros

High resolution rates (average 66% and increasing)
Patented AI Engine for specialized customer service
Seamless integration with Intercom and other helpdesks
Pay-per-outcome pricing model for Fin
Continuous improvement through AI-human feedback loop
Offers Copilot for agent productivity

Cons

Pricing can be complex with multiple plans and add-ons
Requires at least one seat from an Intercom plan to use Fin on Intercom
Free trial is for the AI-first customer service platform, not for Fin on existing helpdesks

Thankful AI

Pros

Focuses on customer engagement and devotion, not just deflection
Achieves high conversation resolution rates by AI (76%)
Provides seamless transition between AI and human agents
Offers easy customization for business users with plain English "Guides"
Integrates customer history across all communication channels for context
Quick setup, getting up and running in days, not months

Cons

Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
Pricing is not transparent and requires direct contact for a demo/quote
No explicit mention of advanced analytics or reporting features beyond basic metrics
Requires integration with existing CX platforms or systems for full functionality

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Intercom Fin Agent

7.3

/ 10

Clear winner

Thankful AI

6.0

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Intercom Fin Agent

7.0

Thankful AI

7.0

Output Quality

Quality and accuracy of generated results

Intercom Fin Agent

8.0

Thankful AI

8.0

Value for Money

Cost vs. features and output quality

Intercom Fin Agent

7.0▲ +2.0

Thankful AI

5.0

Customizability

Calculated

Ability to tailor to specific needs

Intercom Fin Agent

6.0▲ +1.0

Thankful AI

5.0

Support & Ecosystem

Documentation, community, and support quality

Intercom Fin Agent

8.0▲ +1.0

Thankful AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Intercom Fin Agent

8.0▲ +4.0

Thankful AI

4.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Intercom Fin Agent

Task

Thankful AI

7.0

Ticket Management

7.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

7.0

8.0

Live Chat

8.0

6.0

Sentiment Analysis

8.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Intercom Fin Agent or Thankful AI?

Both are strong options. Intercom Fin Agent has a rating of 0.0/5 (0 reviews), while Thankful AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Intercom Fin Agent cheaper than Thankful AI?

Intercom Fin Agent starts at $29/month (paid model) with a free trial. Thankful AI starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Intercom Fin Agent and Thankful AI?

Intercom Fin Agent — "The #1 AI Agent for customer service.". Thankful AI — "CX that drives customer devotion. The only AI built for LTV.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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