Does Intercom Fin or Crisp have a free plan?

Intercom Fin is a paid tool with a free trial. Crisp is available for free with a free trial. Always verify current pricing directly with the vendor.

Intercom Fin vs Crisp

Q: Can I use Intercom Fin and Crisp together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Intercom Fin and Crisp with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Intercom Fin

Intercom

Resolve complex customer queries with the #1 AI Agent.

0.0(0)

PAID

96% data quality

Crisp

Crisp IM SAS

Augment your customer experience with AI-first support for teams.

0.0(0)

FREEMIUM

93% data quality

Trust & Reliability

Intercom Fin

Users:10K-100K

Customers (per vendor):Synthesia, Sharesies, Robin +7

GDPR

HIPAA

Too Close to Call

Intercom Fin (7.5) vs Crisp (7.3) — difference of 0.2 points

AI Comparison Summary

Intercom Fin

7.5

avg score

Crisp

7.3

avg score

Intercom Fin leads overall — particularly in Output Quality.

Based on 6 dimensions

How scores are calculated

Overall Winner

Intercom Fin

7.5 / 10

Intercom Fin

Best For

Automating customer support interactions

Scaling customer service operations efficiently

Resolving complex customer inquiries 24/7

Integrating AI into existing helpdesk solutions

Not Ideal For

Teams seeking a completely free AI customer service solution

Businesses that require predictable, flat-rate pricing for high-volume AI interactions without usage-based components

Organizations that need to pay in local currencies other than USD

Crisp

Best For

Automating customer inquiries for support teams

Centralizing omnichannel customer communications

Building AI-powered chatbots without code

Enhancing product adoption with proactive messages

Not Ideal For

Companies requiring highly specialized, niche CRM functionalities beyond customer support

Businesses that need extensive offline capabilities for their support agents

Organizations with strict requirements for SOC 2 Type II certification

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Intercom Fin is best for

🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6

Crisp is best for

💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6

Filter by your use case:

Pros & Cons

Intercom Fin

Pros

Resolves a high percentage of queries (e.g., 59% mentioned on homepage, up to 75% in case studies)
Provides fast and accurate answers 24/7
Reduces agent workload and saves operational hours (e.g., Synthesia saved 1,300 hours)
Integrates with a wide range of popular helpdesk platforms (Zendesk, Salesforce, HubSpot, etc.)
Patented AI architecture optimized for customer service
Flexible pricing model based on 'outcomes' (pay for value delivered)
Offers a 14-day free trial without requiring a credit card
Includes HIPAA support on Expert plan

Cons

Pricing is usage-based per outcome, which can be unpredictable for high-volume support
Requires at least one paid seat from Intercom's platform plans if used with Intercom Suite
Fin Voice is custom pricing and only available to select customers
Limited free usage for Copilot (10 conversations/agent/month) before additional charges apply
Additional usage charges for certain messaging channels (SMS, WhatsApp, Email campaigns)
Billed in United States Dollars (USD) only, no local currency options

Crisp

Pros

Comprehensive AI-first support suite with AI agents and chatbots
Omnichannel shared inbox centralizes messages from various platforms
Flat pricing model offers predictability for scaling businesses
No-code AI Agent builder simplifies automation setup
Includes CRM, Knowledge Base, and Analytics for a complete solution
Offers SDKs for seamless integration into mobile and web applications

Cons

Additional features like specific paid integrations or more than 20 agents may incur extra costs
AI credits are usage-based and included credits may not cover high volumes
No explicit mention of advanced enterprise-grade SSO features like SAML
No offline mode for desktop or mobile applications, requires active internet connection

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Intercom Fin

7.5

/ 10

Your pick

Crisp

7.3

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Intercom Fin

7.0

Crisp

7.0

Output Quality

Quality and accuracy of generated results

Intercom Fin

9.0▲ +2.0

Crisp

7.0

Value for Money

Cost vs. features and output quality

Intercom Fin

7.0

Crisp

8.0▲ +1.0

Customizability

Calculated

Ability to tailor to specific needs

Intercom Fin

6.0

Crisp

7.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Intercom Fin

8.0▲ +1.0

Crisp

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Intercom Fin

8.0

Crisp

8.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Intercom Fin

Task

Crisp

8.0

Ticket Management

8.0

9.0

Auto Resolution

8.0

Knowledge Base

8.0

9.0

Live Chat

9.0

6.0

Sentiment Analysis

6.0

8.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

8.0

Sla Tracking

6.0

9.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Intercom Fin or Crisp?

Both are strong options. Intercom Fin has a rating of 0.0/5 (0 reviews), while Crisp has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Intercom Fin cheaper than Crisp?

Intercom Fin starts at $29/month (paid model) with a free trial. Crisp starts at free (freemium model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Intercom Fin and Crisp?

Intercom Fin — "Resolve complex customer queries with the #1 AI Agent.". Crisp — "Augment your customer experience with AI-first support for teams.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Intercom Fin and Crisp together?

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