LiveChat vs Chatbase

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed August 2026

LiveChat

Text, Inc.

Live chat software with AI that helps businesses connect with customers and drive sales.

Paid

77% verification coverage

Chatbase

Chatbase, Inc.

Conversational AI agents for customer experience

Freemium

83% verification coverage

Trust & Reliability

LiveChat

Uptime:99.94%Status page

Users:10K-100K

Customers (per vendor):Wembley Stadium, Nuvoo, Milano Cortina 2026 +7

GDPR

SOC 2

HIPAA

Chatbase

Uptime:99.99%Status page

Users:10K-100K

Customers (per vendor):Dolby, Pearson, Roche +7

GDPR

SOC 2

HIPAA

Too Close to Call

Chatbase (7.8) vs LiveChat (7.5) — difference of 0.3 points

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

LiveChat

7.5

avg score

Chatbase

7.8

avg score

Both tools score very similarly overall — the best choice depends on your specific priorities.

Based on 6 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Too close to call — it's a tie

LiveChat

Best For

Small teams earning their first revenue from chat

Scaling teams that want chat to drive revenue

Enterprise operations needing custom AI and dedicated support

B2B SaaS companies looking to enhance customer service

Chatbase

Best For

Enterprise CX teams scaling AI support across channels

Retail and e-commerce businesses automating shopper inquiries and sales guidance

Technology companies embedding identity-verified AI agents in their products and docs

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

LiveChat is best for

💻Coding & Dev8.0✍️Writing & Content6.0🎨Image & Design6.0

Chatbase is best for

🎧Customer Support7.8🔍Research7.0💻Coding & Dev6.0

Filter by your use case:

Limitations

LiveChat

Cons

Extra AI resolutions and API calls incur additional costs beyond base plans
Features and capabilities are part of Text plans, not legacy LiveChat subscriptions
Custom integrations via API may require development

Chatbase

Cons

Free plan agents are deleted after 14 days of inactivity
Limited message credits on lower-tier plans
Advanced features like SSO and audit logs are exclusive to the Enterprise plan
Pricing scales significantly with message credits and members

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Customization5

Support5

Integration5

Compliance & Data Protection5

Performance5

Planning Quality5

Dimension Comparison

LiveChat

7.5

/ 10

Chatbase

7.8

/ 10

Your pick

Dimension Breakdown

Ease of Use

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

LiveChat

7.0

Chatbase

8.0▲ +1.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

LiveChat

7.0

Chatbase

7.0

Support

How strong is the documentation, customer support, community, and learning resources?

LiveChat

7.0▲ +1.0

Chatbase

6.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

LiveChat

8.0

Chatbase

10.0▲ +2.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

LiveChat

8.0

Chatbase

8.0

Performance

Calculated

Latency + throughput speed

LiveChat

8.0

Chatbase

8.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

LiveChat

—

Chatbase

—

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

LiveChat

Task

Chatbase

5.0

Ticket Management

8.0

5.0

Auto Resolution

7.0

5.0

Knowledge Base

7.0

10.0

Live Chat

7.0

5.0

Sentiment Analysis

6.0

7.0

Escalation Rules

8.0

Multi Channel Support

9.0

Response Templates

7.0

4.0

Sla Tracking

7.0

8.0

Customer Satisfaction

7.0

3.0

Lead Scoring

3.0

2.0

Pipeline Management

5.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between LiveChat and Chatbase?

LiveChat — "Live chat software with AI that helps businesses connect with customers and drive sales". Chatbase — "Conversational AI agents for customer experience". The Features section on this page compares them side by side.

Who is LiveChat best for compared with Chatbase?

LiveChat is best for Small teams earning their first revenue from chat; and for Scaling teams that want chat to drive revenue. Chatbase is best for Enterprise CX teams scaling AI support across channels; and for Retail and e-commerce businesses automating shopper inquiries and sales guidance.

How does the pricing of LiveChat compare with Chatbase?

LiveChat is paid, offers a free trial. Chatbase is freemium, includes a free plan, paid plans start at $40/month. Always verify current pricing with the vendor.

Does LiveChat or Chatbase have a free plan?

LiveChat lists no free plan and offers a free trial. Chatbase has a free plan. Always verify current pricing with the vendor.

Do LiveChat and Chatbase offer an API?

LiveChat offers a public API. Chatbase offers a public API.

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