Does Siena or Decagon AI have a free plan?

Siena is a paid tool. Decagon AI is a paid tool. Always verify current pricing directly with the vendor.

Siena vs Decagon AI

Q: Can I use Siena and Decagon AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Siena and Decagon AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Siena

Siena Labs Inc.

Empathic AI CX agents designed for commerce.

0.0(0)

ENTERPRISE

91% data quality

Decagon AI

Decagon AI, Inc.

The AI concierge for every customer experience.

0.0(0)

ENTERPRISE

89% data quality

Trust & Reliability

Siena

Users:1K-10K

Customers (per vendor):Dossier, EHPLabs, Earth Breeze +7

GDPR

Decagon AI

Too Close to Call

Siena (6.8) vs Decagon AI (6.7) — difference of 0.2 points

AI Comparison Summary

Siena

6.8

avg score

Decagon AI

6.7

avg score

Siena leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Siena

6.8 / 10

Siena

Best For

E-commerce brands seeking to automate customer support

Retail companies aiming to drive sales through AI

Businesses looking to improve customer satisfaction and retention

CX teams needing to scale operations efficiently

Not Ideal For

Companies outside of e-commerce or retail

Businesses with very low customer interaction volumes

Organizations seeking a purely human-driven customer service approach

Decagon AI

Best For

Large enterprises seeking to automate customer service

Businesses aiming for high deflection and resolution rates

Companies needing consistent customer experiences across multiple channels

Organizations in regulated industries requiring secure and compliant AI agents

Not Ideal For

Individual users or small businesses with limited customer service needs

Companies looking for a free or low-cost out-of-the-box chatbot solution

Developers seeking an open-source AI agent framework for custom development

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Siena is best for

🔍Research9.0🎧Customer Support8.2📊Data & Analytics7.0

Decagon AI is best for

🤖Automation & Agents9.0🔍Research9.0🎧Customer Support8.6

Filter by your use case:

Pros & Cons

Siena

Pros

Automates up to 80% of customer interactions
Significantly faster response and resolution times
High customer satisfaction (average +94.7% CSAT)
Drives revenue through intelligent product recommendations
Seamless integration with existing commerce and helpdesk stacks
Maintains brand voice and tone consistency
Provides actionable business insights from customer interactions
Supports complex post-purchase and subscription workflows

Cons

Pricing is volume-based, potentially costly for very high ticket volumes
Requires integration with existing systems for full functionality
Specific AI models used are not disclosed
No explicit mention of multi-language support beyond 'translations' in agent assist
Focus primarily on commerce/retail, less suited for other industries

Decagon AI

Pros

Enables rapid iteration and faster time to value for AI agents
Provides unparalleled transparency into AI agent decision-making
Delivers trusted and high-quality results at scale with enterprise-grade guardrails
Ensures consistent customer experiences across voice, chat, and email
Offers robust testing, observability, and experimentation capabilities
Significantly reduces support operations costs and increases CSAT

Cons

Pricing is enterprise-focused and not transparently listed for smaller businesses
Per-resolution pricing can lead to debates over 'successful outcomes'
Requires integration with existing tech stacks, which may involve initial setup effort
No explicit mention of support for social media channels for customer interaction

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Siena

6.8

/ 10

Your pick

Decagon AI

6.7

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Siena

7.0

Decagon AI

7.0

Output Quality

Quality and accuracy of generated results

Siena

8.0

Decagon AI

8.0

Value for Money

Cost vs. features and output quality

Siena

7.0▲ +1.0

Decagon AI

6.0

Customizability

Calculated

Ability to tailor to specific needs

Siena

5.0

Decagon AI

6.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Siena

6.0

Decagon AI

7.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Siena

8.0▲ +2.0

Decagon AI

6.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Siena

Task

Decagon AI

8.0

Ticket Management

8.0

9.0

Auto Resolution

9.0

5.0

Knowledge Base

7.0

Live Chat

8.0

7.0

Sentiment Analysis

7.0

8.0

Escalation Rules

8.0

7.0

Multi Channel Support

9.0

8.0

Response Templates

7.0

Sla Tracking

7.0

9.0

Customer Satisfaction

9.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Siena or Decagon AI?

Both are strong options. Siena has a rating of 0.0/5 (0 reviews), while Decagon AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Siena cheaper than Decagon AI?

Siena starts at $750/month (enterprise model). Decagon AI starts at free (enterprise model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Siena and Decagon AI?

Siena — "Empathic AI CX agents designed for commerce.". Decagon AI — "The AI concierge for every customer experience.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Siena and Decagon AI together?

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