Does Siena or Thankful AI have a free plan?

Siena is a paid tool. Thankful AI is a paid tool. Always verify current pricing directly with the vendor.

Siena vs Thankful AI

Q: Can I use Siena and Thankful AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Siena and Thankful AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Siena

Siena Labs Inc.

Empathic AI CX agents designed for commerce.

0.0(0)

ENTERPRISE

91% data quality

Thankful AI

Gladly Software, Inc.

CX that drives customer devotion. The only AI built for LTV.

0.0(0)

PAID

85% data quality

Trust & Reliability

Siena

Users:1K-10K

Customers (per vendor):Dossier, EHPLabs, Earth Breeze +7

GDPR

Thankful AI

Overall Winner: Siena

6.8/10 vs Thankful AI at 6.0/10

Leads in:

Integrations

Value for Money

AI Comparison Summary

Siena

6.8

avg score

Thankful AI

6.0

avg score

Siena leads overall — particularly in Value for Money and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Siena

6.8 / 10

Siena

Best For

E-commerce brands seeking to automate customer support

Retail companies aiming to drive sales through AI

Businesses looking to improve customer satisfaction and retention

CX teams needing to scale operations efficiently

Not Ideal For

Companies outside of e-commerce or retail

Businesses with very low customer interaction volumes

Organizations seeking a purely human-driven customer service approach

Thankful AI

Best For

Driving customer lifetime value for enterprise brands

Automating multi-channel customer support

Empowering CX teams with AI assistance

Delivering personalized and empathetic customer experiences

Not Ideal For

Individuals or very small businesses with minimal customer support needs

Companies seeking a purely deflection-based chatbot solution without human integration

Organizations without a strategic focus on long-term customer relationships

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Siena is best for

🔍Research9.0🎧Customer Support8.2📊Data & Analytics7.0

Thankful AI is best for

🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Siena

Pros

Automates up to 80% of customer interactions
Significantly faster response and resolution times
High customer satisfaction (average +94.7% CSAT)
Drives revenue through intelligent product recommendations
Seamless integration with existing commerce and helpdesk stacks
Maintains brand voice and tone consistency
Provides actionable business insights from customer interactions
Supports complex post-purchase and subscription workflows

Cons

Pricing is volume-based, potentially costly for very high ticket volumes
Requires integration with existing systems for full functionality
Specific AI models used are not disclosed
No explicit mention of multi-language support beyond 'translations' in agent assist
Focus primarily on commerce/retail, less suited for other industries

Thankful AI

Pros

Focuses on customer engagement and devotion, not just deflection
Achieves high conversation resolution rates by AI (76%)
Provides seamless transition between AI and human agents
Offers easy customization for business users with plain English "Guides"
Integrates customer history across all communication channels for context
Quick setup, getting up and running in days, not months

Cons

Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
Pricing is not transparent and requires direct contact for a demo/quote
No explicit mention of advanced analytics or reporting features beyond basic metrics
Requires integration with existing CX platforms or systems for full functionality

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Siena

6.8

/ 10

Your pick

Thankful AI

6.0

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Siena

7.0

Thankful AI

7.0

Output Quality

Quality and accuracy of generated results

Siena

8.0

Thankful AI

8.0

Value for Money

Cost vs. features and output quality

Siena

7.0▲ +2.0

Thankful AI

5.0

Customizability

Calculated

Ability to tailor to specific needs

Siena

5.0

Thankful AI

5.0

Support & Ecosystem

Documentation, community, and support quality

Siena

6.0

Thankful AI

7.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Siena

8.0▲ +4.0

Thankful AI

4.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Siena

Task

Thankful AI

8.0

Ticket Management

7.0

9.0

Auto Resolution

8.0

5.0

Knowledge Base

7.0

Live Chat

8.0

7.0

Sentiment Analysis

8.0

Escalation Rules

7.0

Multi Channel Support

9.0

8.0

Response Templates

7.0

Sla Tracking

6.0

9.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Siena or Thankful AI?

Both are strong options. Siena has a rating of 0.0/5 (0 reviews), while Thankful AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Siena cheaper than Thankful AI?

Siena starts at $750/month (enterprise model). Thankful AI starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Siena and Thankful AI?

Siena — "Empathic AI CX agents designed for commerce.". Thankful AI — "CX that drives customer devotion. The only AI built for LTV.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Siena and Thankful AI together?

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