Does Sierra or Thankful AI have a free plan?

Sierra is a paid tool. Thankful AI is a paid tool. Always verify current pricing directly with the vendor.

Sierra vs Thankful AI

Q: Can I use Sierra and Thankful AI together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Sierra and Thankful AI with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated May 2026

Sierra

Sierra Technologies, Inc.

Better customer experiences. Built on Sierra.

0.0(0)

ENTERPRISE

91% data quality

Thankful AI

Gladly Software, Inc.

CX that drives customer devotion. The only AI built for LTV.

0.0(0)

PAID

85% data quality

Trust & Reliability

Sierra

Customers (per vendor):Rocket Mortgage, Gap Inc., SoFi +7

GDPR

SOC 2

HIPAA

Overall Winner: Sierra

6.7/10 vs Thankful AI at 6.0/10

Leads in:

Value for Money

Integrations

AI Comparison Summary

Sierra

6.7

avg score

Thankful AI

6.0

avg score

Sierra leads overall — particularly in Value for Money and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Sierra

6.7 / 10

Sierra

Best For

Large enterprises seeking to automate customer support

Companies aiming for personalized, multi-channel customer experiences

Businesses needing robust AI agent development and management tools

Organizations focused on continuous improvement of AI agent performance

Not Ideal For

Small businesses or startups with limited budgets for enterprise solutions

Individuals seeking a simple, off-the-shelf chatbot solution for personal use

Companies without existing customer data infrastructure to integrate

Thankful AI

Best For

Driving customer lifetime value for enterprise brands

Automating multi-channel customer support

Empowering CX teams with AI assistance

Delivering personalized and empathetic customer experiences

Not Ideal For

Individuals or very small businesses with minimal customer support needs

Companies seeking a purely deflection-based chatbot solution without human integration

Organizations without a strategic focus on long-term customer relationships

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Sierra is best for

🤖Automation & Agents10.0🎧Customer Support8.4💬Chat & Conversation8.0

Thankful AI is best for

🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0

Filter by your use case:

Pros & Cons

Sierra

Pros

Delivers personalized and empathetic customer experiences at scale
Supports a wide range of communication channels including voice
Offers both no-code (Agent Studio) and code-based (Agent SDK) development options
Provides robust analytics, experimentation, and observability for continuous improvement
Ensures brand adherence and minimizes hallucinations through supervisory agents
Integrates with existing customer data and systems of record
Strong commitment to security and compliance (SOC 2, ISO 27001, HIPAA, GDPR)
Outcome-based pricing model aligns cost with value delivered

Cons

Primarily designed for large enterprises, potentially cost-prohibitive for smaller businesses
Requires significant integration effort with existing enterprise systems
Complexity of managing multiple supervisory agents and guardrails
No transparent public pricing available, requiring direct contact for quotes

Thankful AI

Pros

Focuses on customer engagement and devotion, not just deflection
Achieves high conversation resolution rates by AI (76%)
Provides seamless transition between AI and human agents
Offers easy customization for business users with plain English "Guides"
Integrates customer history across all communication channels for context
Quick setup, getting up and running in days, not months

Cons

Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
Pricing is not transparent and requires direct contact for a demo/quote
No explicit mention of advanced analytics or reporting features beyond basic metrics
Requires integration with existing CX platforms or systems for full functionality

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Sierra

6.7

/ 10

Your pick

Thankful AI

6.0

/ 10

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Sierra

6.0

Thankful AI

7.0▲ +1.0

Output Quality

Quality and accuracy of generated results

Sierra

8.0

Thankful AI

8.0

Value for Money

Cost vs. features and output quality

Sierra

7.0▲ +2.0

Thankful AI

5.0

Customizability

Calculated

Ability to tailor to specific needs

Sierra

5.0

Thankful AI

5.0

Support & Ecosystem

Documentation, community, and support quality

Sierra

7.0

Thankful AI

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Sierra

7.0▲ +3.0

Thankful AI

4.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Sierra

Task

Thankful AI

8.0

Ticket Management

7.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

7.0

9.0

Live Chat

8.0

Sentiment Analysis

8.0

Escalation Rules

7.0

10.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

Sla Tracking

6.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Sierra or Thankful AI?

Both are strong options. Sierra has a rating of 0.0/5 (0 reviews), while Thankful AI has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Sierra cheaper than Thankful AI?

Sierra starts at free (enterprise model). Thankful AI starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Sierra and Thankful AI?

Sierra — "Better customer experiences. Built on Sierra.". Thankful AI — "CX that drives customer devotion. The only AI built for LTV.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Sierra and Thankful AI together?

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