Does Thankful AI or Certainly have a free plan?

Thankful AI is a paid tool. Certainly is a paid tool. Always verify current pricing directly with the vendor.

Thankful AI vs Certainly

Q: Can I use Thankful AI and Certainly together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Thankful AI and Certainly with other tools and save your AI toolkit.

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated June 2026

Thankful AI

Gladly Software, Inc.

CX that drives customer devotion. The only AI built for LTV.

0.0(0)

PAID

85% data quality

Certainly

Certainly Group ApS

Create fans with a digital twin of your best agent, resolving tickets and driving loyalty.

0.0(0)

PAID

92% data quality

Trust & Reliability

Thankful AI

Users:500M+

Customers (per vendor):TUMI, Ulta, UGG +7

Certainly

Uptime:99.9%Status page

Too Close to Call

Certainly (6.3) vs Thankful AI (6.0) — difference of 0.3 points

AI Comparison Summary

Thankful AI

6.0

avg score

Certainly

6.3

avg score

Certainly leads overall — particularly in Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Certainly

6.3 / 10

Thankful AI

Best For

Driving customer lifetime value for enterprise brands

Automating multi-channel customer support

Empowering CX teams with AI assistance

Delivering personalized and empathetic customer experiences

Not Ideal For

Individuals or very small businesses with minimal customer support needs

Companies seeking a purely deflection-based chatbot solution without human integration

Organizations without a strategic focus on long-term customer relationships

Certainly

Best For

Automating multi-step research workflows for analysts

Resolving customer support tickets instantly for large brands

Boosting e-commerce conversion rates with AI shopping assistants

Creating hyper-personalized marketing journeys for customer segments

Not Ideal For

Small businesses or individuals seeking self-service AI agent solutions

Users looking for transparent, fixed-price subscription models without sales engagement

Companies that prefer to build and manage their own AI agents from scratch without external expertise

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Thankful AI is best for

🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0

Certainly is best for

🤖Automation & Agents8.0🎧Customer Support7.8🔍Research7.0

Filter by your use case:

Pros & Cons

Thankful AI

Pros

Focuses on customer engagement and devotion, not just deflection
Achieves high conversation resolution rates by AI (76%)
Provides seamless transition between AI and human agents
Offers easy customization for business users with plain English "Guides"
Integrates customer history across all communication channels for context
Quick setup, getting up and running in days, not months

Cons

Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
Pricing is not transparent and requires direct contact for a demo/quote
No explicit mention of advanced analytics or reporting features beyond basic metrics
Requires integration with existing CX platforms or systems for full functionality

Certainly

Pros

Handles routine inquiries 24/7 with accurate, multilingual responses
Continuously monitors performance and optimizes AI agents based on real interactions
Provides seamless customer engagement across chat, email, social media, and QR codes
Guarantees customer data is never used for AI/ML model training, ensuring privacy
Offers dedicated onboarding and AI consulting services for comprehensive support
Includes CRM-driven personalization for highly relevant customer interactions

Cons

Pricing is enterprise-focused with no transparent, self-service tiers
Requires contacting sales for all subscription plans, indicating a sales-led process
All plans include annual conversation caps, with overage fees for exceeding limits

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Thankful AI

6.0

/ 10

Certainly

6.3

/ 10

Your pick

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Thankful AI

7.0▲ +1.0

Certainly

6.0

Output Quality

Quality and accuracy of generated results

Thankful AI

8.0

Certainly

8.0

Value for Money

Cost vs. features and output quality

Thankful AI

5.0

Certainly

5.0

Customizability

Calculated

Ability to tailor to specific needs

Thankful AI

5.0

Certainly

6.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Thankful AI

7.0

Certainly

7.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Thankful AI

4.0

Certainly

6.0▲ +2.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Thankful AI

Task

Certainly

7.0

Ticket Management

8.0

Auto Resolution

9.0

7.0

Knowledge Base

6.0

8.0

Live Chat

7.0

8.0

Sentiment Analysis

6.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

8.0

7.0

Response Templates

7.0

6.0

Sla Tracking

6.0

8.0

Customer Satisfaction

7.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Thankful AI or Certainly?

Both are strong options. Thankful AI has a rating of 0.0/5 (0 reviews), while Certainly has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Thankful AI cheaper than Certainly?

Thankful AI starts at free (paid model). Certainly starts at free (paid model). Use the Cost Calculator above for a detailed estimate.

What are the main differences between Thankful AI and Certainly?

Thankful AI — "CX that drives customer devotion. The only AI built for LTV.". Certainly — "Create fans with a digital twin of your best agent, resolving tickets and driving loyalty.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

Can I use Thankful AI and Certainly together?

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