Can I use Thankful AI and Intercom Fin Agent together?

Yes, many teams use both tools together for different purposes. Use the Stack Builder section above to combine Thankful AI and Intercom Fin Agent with other tools and save your AI toolkit.

Does Thankful AI or Intercom Fin Agent have a free plan?

Thankful AI is a paid tool. Intercom Fin Agent is a paid tool with a free trial. Always verify current pricing directly with the vendor.

Thankful AI vs Intercom Fin Agent

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Updated June 2026

Thankful AI

Gladly Software, Inc.

CX that drives customer devotion. The only AI built for LTV.

0.0(0)

PAID

85% data quality

Intercom Fin Agent

Intercom

The #1 AI Agent for customer service.

0.0(0)

PAID

94% data quality

Trust & Reliability

Thankful AI

Users:500M+

Customers (per vendor):TUMI, Ulta, UGG +7

Intercom Fin Agent

Users:10K-100K

Overall Winner: Intercom Fin Agent

7.3/10 vs Thankful AI at 6.0/10

Leads in:

Support

Integrations

Value for Money

AI Comparison Summary

Thankful AI

6.0

avg score

Intercom Fin Agent

7.3

avg score

Intercom Fin Agent leads overall — particularly in Value for Money and Integration Power.

Based on 6 dimensions

How scores are calculated

Overall Winner

Intercom Fin Agent

7.3 / 10

Thankful AI

Best For

Driving customer lifetime value for enterprise brands

Automating multi-channel customer support

Empowering CX teams with AI assistance

Delivering personalized and empathetic customer experiences

Not Ideal For

Individuals or very small businesses with minimal customer support needs

Companies seeking a purely deflection-based chatbot solution without human integration

Organizations without a strategic focus on long-term customer relationships

Intercom Fin Agent

Best For

Automating customer support queries 24/7

Improving agent efficiency with AI assistance

Scaling customer service operations

Providing consistent and accurate customer responses

Not Ideal For

Companies seeking a purely free AI agent

Businesses that do not require customer support automation

Users looking for a standalone AI agent without a broader customer service platform

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Thankful AI is best for

🤖Automation & Agents9.0📊Data & Analytics8.0🔍Research8.0

Intercom Fin Agent is best for

🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8

Filter by your use case:

Pros & Cons

Thankful AI

Pros

Focuses on customer engagement and devotion, not just deflection
Achieves high conversation resolution rates by AI (76%)
Provides seamless transition between AI and human agents
Offers easy customization for business users with plain English "Guides"
Integrates customer history across all communication channels for context
Quick setup, getting up and running in days, not months

Cons

Primarily targets enterprise and larger brands, potentially less suitable for very small businesses
Pricing is not transparent and requires direct contact for a demo/quote
No explicit mention of advanced analytics or reporting features beyond basic metrics
Requires integration with existing CX platforms or systems for full functionality

Intercom Fin Agent

Pros

High resolution rates (average 66% and increasing)
Patented AI Engine for specialized customer service
Seamless integration with Intercom and other helpdesks
Pay-per-outcome pricing model for Fin
Continuous improvement through AI-human feedback loop
Offers Copilot for agent productivity

Cons

Pricing can be complex with multiple plans and add-ons
Requires at least one seat from an Intercom plan to use Fin on Intercom
Free trial is for the AI-first customer service platform, not for Fin on existing helpdesks

Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5

Output Quality5

Value for Money5

Customizability5

Support & Ecosystem5

Integration Power5

Dimension Comparison

Thankful AI

6.0

/ 10

Intercom Fin Agent

7.3

/ 10

Clear winner

Dimension Breakdown

Ease of Use

How easy it is to get started and use daily

Thankful AI

7.0

Intercom Fin Agent

7.0

Output Quality

Quality and accuracy of generated results

Thankful AI

8.0

Intercom Fin Agent

8.0

Value for Money

Cost vs. features and output quality

Thankful AI

5.0

Intercom Fin Agent

7.0▲ +2.0

Customizability

Calculated

Ability to tailor to specific needs

Thankful AI

5.0

Intercom Fin Agent

6.0▲ +1.0

Support & Ecosystem

Documentation, community, and support quality

Thankful AI

7.0

Intercom Fin Agent

8.0▲ +1.0

Integration Power

Calculated

Ability to connect with other tools and workflows

Thankful AI

4.0

Intercom Fin Agent

8.0▲ +4.0

Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology

Task Performance

Thankful AI

Task

Intercom Fin Agent

7.0

Ticket Management

7.0

8.0

Auto Resolution

8.0

7.0

Knowledge Base

7.0

8.0

Live Chat

8.0

Sentiment Analysis

6.0

7.0

Escalation Rules

7.0

9.0

Multi Channel Support

9.0

7.0

Response Templates

7.0

6.0

Sla Tracking

7.0

8.0

Customer Satisfaction

8.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

Which is better, Thankful AI or Intercom Fin Agent?

Both are strong options. Thankful AI has a rating of 0.0/5 (0 reviews), while Intercom Fin Agent has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.

Is Thankful AI cheaper than Intercom Fin Agent?

Thankful AI starts at free (paid model). Intercom Fin Agent starts at $29/month (paid model) with a free trial. Use the Cost Calculator above for a detailed estimate.

What are the main differences between Thankful AI and Intercom Fin Agent?

Thankful AI — "CX that drives customer devotion. The only AI built for LTV.". Intercom Fin Agent — "The #1 AI Agent for customer service.". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.

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