Tidio vs Haptik
Comprehensive side-by-side comparison — features, pricing, performance, and more.
Updated May 2026
Trust & Reliability
Tidio
Users:100K-1M
Customers (per vendor):Under Armour, The Body Shop, Dermalogica +7
SOC 2
Too Close to Call
Tidio (7.3) vs Haptik (7.2) — difference of 0.2 points
AI Comparison Summary
Tidio
7.3
avg score
Haptik
7.2
avg score
Tidio leads overall.
Haptik has an edge in Integration Power.
Based on 6 dimensions
How scores are calculatedOverall Winner
Tidio
7.3 / 10
Tidio
Best For
Automating customer support for e-commerce businesses
Improving lead generation and sales funnels with chatbots
Streamlining customer service across multiple channels
Providing real-time support to website visitors
Not Ideal For
Businesses requiring highly complex, custom-built AI models beyond a conversational agent.
Organizations that need extensive offline functionality without internet connectivity.
Users who prefer a completely open-source solution for their customer service stack.
Haptik
Best For
Automating customer service across multiple channels for large enterprises
Driving sales and product recommendations through AI agents
Streamlining booking and reservation processes with AI
Qualifying leads and personalizing engagement at scale
Not Ideal For
Individual users or small businesses with limited budgets
Companies looking for a simple, off-the-shelf chatbot without deep customization
Developers seeking an open-source framework for building agents from scratch
* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology
Tidio is best for
💬Chat & Conversation8.5🤖Automation & Agents8.0🎧Customer Support7.6
Haptik is best for
🤖Automation & Agents9.0🔍Research8.0🎧Customer Support7.8
Filter by your use case:
Pros & Cons
TidioPros
- Lyro AI Agent can handle up to 67% of customer service inquiries, significantly reducing workload.
- Offers a comprehensive suite of tools including live chat, help desk, AI agent, and automation flows in one platform.
- Seamlessly integrates with popular e-commerce platforms like Shopify and WordPress.
- Provides a free plan with essential features and a 7-day free trial for paid plans without requiring a credit card.
- Supports multiple communication channels including Instagram, Messenger, and WhatsApp for omnichannel support.
- Includes advanced analytics to monitor team performance and AI effectiveness.
Cons
- Free plan has limited billable conversations and Flows visitors.
- Advanced features like custom branding and dedicated support are only available on higher-tier plans.
- Mobile SDK and SSO are exclusive to the Premium enterprise plan.
- The live chat widget shares appearance and behavior settings across all websites if used on multiple sites.
- Lyro AI Agent's knowledge is limited to the data sources it's trained on, requiring careful setup to avoid hallucinations.
HaptikPros
- Supports a wide range of communication channels including WhatsApp, Voice, Instagram, and Facebook Messenger.
- Offers flexible model selection, allowing experimentation with GPT, Llama, and Claude.
- Provides robust security and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
- Enables seamless human-agent collaboration with omnichannel inbox and handoff capabilities.
- Leverages enterprise data (PDFs, DOCX, PPTX, CSVs, websites) for fine-tuning and accuracy.
- Supports over 100 languages for global communication.
Cons
- Pricing is enterprise-focused, likely not suitable for small businesses or startups.
- Requires significant enterprise data for optimal fine-tuning and accuracy.
- Implementation may require integration with existing complex enterprise systems.
- No explicit mention of a free tier or trial for direct self-service.
Weighted Score — Adjust What Matters to You
Pick a profile or drag sliders — scores and radar update instantly on the right.
Quick profiles:
Ease of Use5
Output Quality5
Value for Money5
Customizability5
Support & Ecosystem5
Integration Power5
Dimension Comparison
Tidio
7.3
/ 10
Your pick
Haptik
7.2
/ 10
Dimension Breakdown
Ease of Use
AIHow easy it is to get started and use daily
Tidio
7.0▲ +1.0
Haptik
6.0
Output Quality
AIQuality and accuracy of generated results
Tidio
8.0
Haptik
8.0
Value for Money
AICost vs. features and output quality
Tidio
8.0▲ +1.0
Haptik
7.0
Customizability
CalculatedAbility to tailor to specific needs
Tidio
6.0▲ +1.0
Haptik
5.0
Support & Ecosystem
AIDocumentation, community, and support quality
Tidio
7.0
Haptik
7.0
Integration Power
CalculatedAbility to connect with other tools and workflows
Tidio
8.0
Haptik
10.0▲ +2.0
Calculated = derived from verified integration count and API/open-source signals. AI = LLM-assessed from public website content. Methodology
Task Performance
Tidio
Task
Haptik
7.07.0
Ticket Management
9.08.0
Auto Resolution
8.07.0
Knowledge Base
9.08.0
Live Chat
6.07.0
Sentiment Analysis
7.07.0
Escalation Rules
8.09.0
Multi Channel Support
7.07.0
Response Templates
6.06.0
Sla Tracking
7.08.0
Customer Satisfaction
* Task scores (1–10) are algorithmically generated from publicly available data.
Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy
Frequently Asked Questions
Which is better, Tidio or Haptik?
Both are strong options. Tidio has a rating of 0.0/5 (0 reviews), while Haptik has a rating of 0.0/5 (0 reviews). The best choice depends on your specific use case, budget, and workflow requirements.
Is Tidio cheaper than Haptik?
Tidio starts at free (freemium model) with a free trial. Haptik starts at free (paid model). Use the Cost Calculator above for a detailed estimate.
What are the main differences between Tidio and Haptik?
Tidio — "Scale customer service with AI and human alignment for fast, reliable support.". Haptik — "AI Agents for Human-Like, Scalable Customer Experiences". Key differences include their pricing models, platform support, integrations, and technical capabilities. See the Feature Comparison table above for a complete side-by-side breakdown.